Concierge Residences, One & Only One Za'abeel

Description

• Keep the Concierge Desk stocked with magazines, brochures, leaflets, maps, guides, and a range of information that are of interest to Homeowners.
• Serve as a key point of contact for Homeowners and efficiently respond to guest enquiries and requests.
• Act as an information resource by being well informed and aware of all activities and events happening within the Hotel as well as other Kerzner properties and throughout Dubai.
• Coordinate all a la carte services that Private Home Owners / Residents may avail including the payment and scheduling thereof and to ascertain the Private Home Owner/Resident satisfaction of the services availed.
• Coordinate move in/move out of the One&Only Private Homes
• To comply with the health, safety and hygiene policy and maintain high grooming standards.
• Provide information, advice and booking services for a wide variety of guest enquiries, including city tours, theatre tickets, restaurant bookings, medical services, transportation, flight bookings etc.
• Coordinate the collection, delivery, and storage of luggage with the Bell Attendants, and ensure all info is recorded.

Requirements

• Bachelor's degree in hospitality management, business administration, or a related field.
• Need to be familiar with Residential systems, policies and procedures
• Ability to work flexible hours, including weekends and holidays.
• Be knowledgeable of all a la carte offerings for Private Homes as well as packages associated with housekeeping, maintenance and Vacant Residence Home Care services
• Extensive knowledge of the local area, including attractions, restaurants, events, and transportation options.
• Knowledge of relevant regulations and laws related to hotel operations.
• Proficiency in Opera PMS, ALICE, SAGA is a plus.
• Proficiency in English (oral and written),
• Excellent communication and interpersonal skills, with the ability to interact with Home Owners and staff at all levels.
• To be aware about UAE customs, history, and culture.
• At least one year of experience in a luxury hotel concierge role.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance