Maintain on-going communication with contractors, client, and team
Train vendors on work order and billing procedures
Schedule and document maintenance and repairs on building equipment
Provide process and procedures training and direction to new associates
Manage service and performance of vendors and landlords for timely completion of jobs
Address client inquiries and concerns ensuring timely and quality issue resolution and service delivery
Manage complex work orders such as environmental issues and disaster recovery
Assist with site inspection within the assigned building portfolio
Verify final invoice pricing and process payments in a timely manner
Provide general overall facility management services, including continuous monitoring of office/facility
Communicate frequently with client, landlords, and vendors to resolve issues and provide project status updates
Respond to all facility inquiries and complaints, assess problems and take the necessary corrective action
Assist with measuring and reporting key performance indicators against service level agreements
Request, review, and submit work orders, bids, and proposals from vendors
Provide facilities helpdesk services on behalf of the client(s) and monitor internal/external workflow for all facilities cases to ensure consistent quality of service and work product
Create and record appropriate written communication between all parties
Assist with processing Account Payable coding and invoice review
Coordinate with outside contractors for the service and repairs of equipment
Assist in the monitoring and assessment of vendor performance
Create work orders and assign work orders to the engineering staff, subcontractors, and vendors
Report on open and closed work orders and check the status of open work orders with the assigned party
Follow up with clients to ensure customer satisfaction
Follow protocol for effective building-specific maintenance and safety procedures
Requirements
cmms
microsoft office
high school
1 year
time management
interpersonal
Excellent interpersonal skills
Working knowledge of computer software programs and base building systems
High school diploma or a General Equivalency Diploma (GED) required
Experience within a Computer Maintenance Management System (CMMS) preferred
Time Management Skills
Detail Oriented
Communication Proficiency (oral and written)
Experience with data entry, expansive reporting, filing, answering phones, scheduling and communications
Prior experience working in the facilities/property management, commercial real estate or professional services industries preferred
Working knowledge of lease terms, the reconciliation process for Common Area Maintenance, insurance, and real estate taxes
Ability to work a flexible schedule as needed, including but not limited to overnight travel, on call after hours and weekends
Sense of Urgency
Remain knowledgeable regarding all operational aspects of building systems
Associates or Bachelors degree in facilities management, building, business or other related field preferred
Proficient in understanding management agreements and contract language
A minimum of 1 year of work experience in an administrative, accounting or tenant services capacity
Financial Knowledge
Computer proficiency with Microsoft Office Suite (MS Word, Excel and PowerPoint)
Demonstrated ability to exercise good judgment
Previous customer service experience
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
With operations across ~400 offices in 60+ countries, it bridges global scale with deep local market insight.
Typical projects range from agency leasing and capital-markets advisory to project development and integrated facilities management.
The firm specializes across sectors including data centers, industrial/logistics, life sciences, retail, government, and healthcare.
A standout fact: it advises marquee assets like ports, rail hubs, and sports venues.
Culture + Values
Driven – We celebrate determination. Our intrinsic motivation, proactiveness, and service attitude outperform expectations for our colleagues, clients, and communities.
Resilient – We tackle challenges with grit. We navigate uncertainty with courage and adapt to deliver impactful outcomes.
Inclusive – We value curiosity and collaboration. We seek out different perspectives, listen actively and turn feedback into solutions.
Visionary – We foster forward thinking. Our continuous quest for improvement is guided by our desire to design a better future for our colleagues, clients and communities.
Entrepreneurial – We act like owners. We are resourceful, creative, and agile, and we balance competing needs to create impactful solutions for the real estate industry.
Environment + Sustainability
Science-based targets approved by SBTi to reach net zero emissions across the entire value chain by 2050.
Partnering with clients to set science-based targets by 2025.
52% reduction in entire value chain emissions since 2019.
Electrify vehicle fleet globally by 2035.
Waste reduction and recycling programs implemented globally by end-2024.
Single-use plastics eliminated from offices by end-2025.
Inclusion & Diversity
Nine Employee Resource Groups active (e.g., Women’s Integrated Network, LGBTQ+ Integrated Network, Veterans, Parents & Caregivers Together).
Employee Resource Groups contribute to measurable inclusion via professional development, community engagement, recruitment and cultural observances.
Aiming to elevate women's representation—no specific percentage disclosed.