Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations
Maintain good communication and work relationships in all hotel areas
Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements
Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate
Work hand in hand with GEM and FSP to ensure that allocation preferences of TOP VIP and special attention guests are met
Attend all operational meetings
Manage, record and resolve promptly Guest complaints.
Guest Engagement Manager will be responsible for supervising the Guest Engagement Agents in ensuring a smooth operation. To create a unique point of contact for our guests, prior, during and after their stay; ensure that all preferences and requests are anticipated and met; offer undivided attention to all guests visiting Paramount Hotel and build lasting relationships by following our core values.
Act in accordance with policies and procedures when working with front of house equipment and property management systems
Ensure all VIP rooms and suites are cross checked in terms of cleanliness, technical issues and amenities prior to check in
Comply with hotel security, fire regulations and all health and safety legislation
Manage the amenity process in collaboration with Culinary, F&B and Housekeeping team.
Meet, greet and direct Guests who enter the lobby area
Seek verbal feedback from our leading stars on a regular basis and respond to all Guest queries in a timely and efficient manner
Maintain track of the guest main complaints and communicate it to the concerned departments and stake holders.
Ensure a very high level of customer service is constantly maintained for Reception and Lobby area
Guest reviews analysis and reviews response
Maintain staffing levels to meet business demands
Requirements
management
creativity
opera pms
degree
business english
Minimum of 2 years managerial or supervisory experience
Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest
Knowledgeable with Opera PMS
Degree qualification from a recognized hotel or business school
Proficiency in spoken and written business English
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
Founded 2002
Year Established
The year they began their journey in the luxury real estate market.
39K Homes
Homes Delivered
The total number of luxury homes they have successfully completed and handed over to residents.
28K+ in Progress
Homes Under Construction
The number of luxury homes they are currently developing across various projects.
Known for transforming skylines with iconic towers, they specialize in residential, commercial, and hospitality projects.
Their portfolio includes high-end apartment complexes, villas, offices, and retail spaces in premium locations.
Their projects include collaborations with world-renowned brands like Versace, Fendi, and Bugatti.
With a focus on quality, luxury, and design innovation, they continue to redefine urban living.
Their work spans across the UAE, Saudi Arabia, Qatar, Jordan, and beyond.
Culture + Values
Commitment to quality excellence in all developments
Structured and systematic environmental management exceeding statutory requirements
Stakeholder engagement through open communication and consultation
Employee and stakeholder education and involvement in environmental issues
Continuous improvement via targets and objectives to reduce environmental impacts
Integration of sustainability principles into corporate culture and decision‑making
Environment + Sustainability
18.3
ESG Risk Rating
Achieved a low ESG risk rating of 18.3, indicating negligible-risk in key environmental and operational areas.
2050
Carbon Neutrality Target
Aiming for carbon neutrality by 2050 in alignment with the UAE's Net Zero goals.
LEED Platinum
Green Building Certification
Developed the first pre-certified LEED Platinum community in the UAE, DAMAC Lagoons.
2023
TCFD Alignment
Began supporting the Task Force on Climate-related Financial Disclosures in August 2023, ensuring transparent climate risk reporting.
Comprehensive greenhouse gas (GHG) emissions inventory and reduction targets aligned with Paris Agreement
Energy efficiency targets, adoption of energy-efficient systems and exploration of renewable energy
Water management and conservation through monitoring, efficient technologies, low-flow fixtures, greywater recycling and drought-resistant landscaping
Waste reduction via promotion of recycling, reuse, upcycling, and smart waste management systems
Maximising green building practices, pursuing LEED certifications (Gold, Platinum) for developments such as DAMAC Lagoons
Memberships in USGBC, Emirates Green Building Council, Alliance for Water Stewardship, and UN Global Compact
Inclusion & Diversity
ESG strategy includes 'Social' pillar prioritising employee well-being, safety, community engagement, and diversity & inclusion
Provision of training and skill development opportunities to empower employees
Establishment of ESG metrics and reporting mechanisms for transparency and performance tracking
No gender-specific statistics or public diversity targets disclosed on official website or LinkedIn