Resolve customer issues and complaints to ensure customer satisfaction
Instruct technicians on proper use of materials and quality workmanship
Assist the dispatching operation to ensure appropriate technician selection for type of service
Observe IES safety rules and regulations in the performance of duties, respond to Technician accidents, follow safety policy and all drug testing procedures
Assist in developing training and work procedures
Exemplify and maintain a commitment to a high level of customer service for yourself and the department
Expected to work after hours when needed or asked by supervisor. May need to assist a technician after hours
Keep track of maintenance contracts and frequencies of service. Makes sure all maintenance contracts are completed on time. Keeps track of the hours spent on contracts, and make sure we do not go over any hours on them
Ensure that employees have proper tools for the job and that they are properly maintained
Identify and communicate where improvements can be utilized
Identify opportunities for team improvement, set a plan for achieving customer satisfaction and sales goals, and coach accordingly
Ensure that materials and equipment are ordered and dispensed for scheduled jobs
Verify the ongoing training of Technicians
Answer questions from the technicians about jobs, procedures, or assist with technical questions
Manage and develop the staff, which includes hiring, terminating, and disciplining employees, scheduling employees, setting work priorities, conducting staff meetings, counseling employees, evaluating performance, and directing work assignments to ensure effective use of resources and customer satisfaction
Hold regular 1-on-1 meetings with team members to review performance and progress towards goals
Generate reports and measures of departmental operations as well as records all inventory, tools and vehicles and reviews reports with management
Run service and maintenance calls, and provide technician support when needed
Create and manage service repair projects as they are approved until the completion of the project
Assess the skills and abilities of technicians to ensure appropriate work assignments and identify abilities and training needs
Source parts and pricing and prepare service repair quotes and send to customers for approval
Monitor preventive maintenance of vehicles to ensure proper operation
Oversee facility and equipment maintenance, ensuring that assets are protected and controlled. Maintains an organized, clean and safe work area
Ensure company goals are met monthly
Requirements
driver's license
management experience
multitasking
microsoft office
epa certificate
Valid driver's license
Minimum 5-7 years of management experience, or field experience with supervisory responsibilities
Able to multitask and make sure work is done properly and efficiently
Must be comfortable with computers and Microsoft Office applications
Active EPA certificate
Benefits
Career Growth & Development- Company-sponsored education and career advancement programs like the FirstCall Academy, the Learning & Education Assistance Program (LEAP), and the FirstCall Progression Program
Generous Referral Bonus of $2,500 per referral
Financial Resources - 401(k) Retirement Savings Plan with a 5% match, Life Insurance, Short & Long-Term Disability