Service Manager

Description

• Resolve customer issues and complaints to ensure customer satisfaction
• Instruct technicians on proper use of materials and quality workmanship
• Assist the dispatching operation to ensure appropriate technician selection for type of service
• Observe IES safety rules and regulations in the performance of duties, respond to Technician accidents, follow safety policy and all drug testing procedures
• Assist in developing training and work procedures
• Exemplify and maintain a commitment to a high level of customer service for yourself and the department
• Expected to work after hours when needed or asked by supervisor. May need to assist a technician after hours
• Keep track of maintenance contracts and frequencies of service. Makes sure all maintenance contracts are completed on time. Keeps track of the hours spent on contracts, and make sure we do not go over any hours on them
• Ensure that employees have proper tools for the job and that they are properly maintained
• Identify and communicate where improvements can be utilized
• Identify opportunities for team improvement, set a plan for achieving customer satisfaction and sales goals, and coach accordingly
• Ensure that materials and equipment are ordered and dispensed for scheduled jobs
• Verify the ongoing training of Technicians
• Answer questions from the technicians about jobs, procedures, or assist with technical questions
• Manage and develop the staff, which includes hiring, terminating, and disciplining employees, scheduling employees, setting work priorities, conducting staff meetings, counseling employees, evaluating performance, and directing work assignments to ensure effective use of resources and customer satisfaction
• Hold regular 1-on-1 meetings with team members to review performance and progress towards goals
• Generate reports and measures of departmental operations as well as records all inventory, tools and vehicles and reviews reports with management
• Run service and maintenance calls, and provide technician support when needed
• Create and manage service repair projects as they are approved until the completion of the project
• Assess the skills and abilities of technicians to ensure appropriate work assignments and identify abilities and training needs
• Source parts and pricing and prepare service repair quotes and send to customers for approval
• Monitor preventive maintenance of vehicles to ensure proper operation
• Oversee facility and equipment maintenance, ensuring that assets are protected and controlled. Maintains an organized, clean and safe work area
• Ensure company goals are met monthly

Requirements

• Valid driver's license
• Minimum 5-7 years of management experience, or field experience with supervisory responsibilities
• Able to multitask and make sure work is done properly and efficiently
• Must be comfortable with computers and Microsoft Office applications
• Active EPA certificate

Benefits

• Career Growth & Development- Company-sponsored education and career advancement programs like the FirstCall Academy, the Learning & Education Assistance Program (LEAP), and the FirstCall Progression Program
• Generous Referral Bonus of $2,500 per referral
• Financial Resources - 401(k) Retirement Savings Plan with a 5% match, Life Insurance, Short & Long-Term Disability
• Comprehensive Healthcare Coverage - Medical, Dental, Vision, Free Telehealth + More
• Time-Off & Holidays - Up to 4 weeks of Paid Off, 9 Paid Holidays + Veterans Day for Veterans
• Competitive Weekly Pay
• Role-Specific Perks - Company vehicle or allowance, mobile phone or phone allowance, uniforms, and work boot and pants allowances

Training + Development

Interview process

Visa Sponsorship

Security clearance