Customer Success Specialist at Terex Corporation in Forest Home, NY | USD75,000-85,000 | Kablio

Role

Description

tutorials

feedback analysis

ai workflows

roadmap collaboration

digital adoption

metrics monitoring

Provide interactive tutorials, audiovisual guides, and real-time support during onboarding.
Collect and analyze user feedback to refine training materials and improve platform usability.
Guide users through AI-powered self-service workflows such as parts identification, troubleshooting, and predictive maintenance.
Partner with IT, product, and support teams to relay insights and contribute to roadmap evolution.
Champion the benefits of Genie’s digital solutions, emphasizing cost savings, reducing downtime, and minimizing TCO enhance productivity.
Collaborate with customer stakeholders to embed digital workflows into daily operations.
Act as a change agent to increase the velocity of technology adoption across strategic accounts.
Deliver tailored training sessions on Genie 360 DCX tools, portals and apps including but not limited to Self-Quote & Ordering, Serial Hub, Genie Assist, MyMachines, and LXP.
Provide feedback to TechPubs to fill gaps and inconsistencies in manuals and to provide accurate customer-facing information or AI guidance.
Monitor usage metrics (e.g., Calls vs Clicks, % of self-serve events) and identify areas for improvement.
Promote a culture of digital self-sufficiency and proactive support.

Requirements

travel

communication

high school

customer training

ai tools

genie 360

Willingness to travel to customer sites and adapt to diverse operational environments.
Excellent communication and presentation skills; ability to simplify complex technologies.
High School Diploma or Equivalent (Associates degree a plus) with a solid Commercial, Digital or Technical competency.
Proven experience in customer-facing training, enablement, or digital transformation roles.
In-depth understanding of portals, AI-driven support tools, remote diagnostics, and self-service platforms.
Familiarity with Genie 360 DCX or similar digital solutions platforms is a plus.

Benefits

We offer competitive salaries, health insurance (medical, dental, vision, Rx), life insurance, accidental death & dismemberment (AD&D), short-term and long-term disability, extended leave options, paid time off, company holidays, 401k matching, employee stock purchase plan, legal assistance, wellness programs, tuition reimbursement and discount programs.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Operates three core divisions—Materials Processing, Aerials, Environmental Solutions—under over 30 brands.
Materials Processing division builds crushers, screens, conveyors, and biomass equipment for mining, recycling, and infrastructure projects.
The Aerials segment produces telehandlers and work platforms used in construction, entertainment, and maintenance.
Environmental Solutions delivers waste, recycling, and utility machinery, including refuse bodies, balers, digger derricks, and smart-camera devices.
Supports equipment with lifecycle services and financing, fostering long-term customer partnerships.
Manufacturing facilities are located across the Americas, Europe, Asia, and Australia.
History highlights include launching the world’s largest hydraulic excavator and spinning off its mining business in 2010.

Culture + Values

Safety: We put the safety and well-being of our employees, customers, and communities first.
Integrity: We act with honesty and transparency in all we do.
Customer Focus: We are committed to delivering value to our customers by providing quality products and solutions.
Innovation: We continuously innovate and improve in every aspect of our business.
Accountability: We hold ourselves responsible for our actions, decisions, and performance.
Collaboration: We work together across teams, functions, and geographies to achieve common goals.

Environment + Sustainability

Committed to reducing the environmental impact of its products and operations.
Focus on sustainability goals including energy efficiency, reducing waste, and minimizing emissions in manufacturing.
Offers eco-friendly products designed to help reduce customers' carbon footprints.
Implemented energy-saving initiatives in global manufacturing facilities.

Inclusion & Diversity

Committed to creating a diverse and inclusive workforce.
Goal to increase the percentage of women in leadership positions and across its workforce.
Launched multiple initiatives to support gender equality, employee resource groups, and leadership development programs.
Actively tracks and reports progress toward diversity and inclusion goals.

Articles

Careers at Terex

Terex LinkedIn

Terex Newsroom

Role

Description

tutorials

feedback analysis

ai workflows

roadmap collaboration

digital adoption

metrics monitoring

Provide interactive tutorials, audiovisual guides, and real-time support during onboarding.
Collect and analyze user feedback to refine training materials and improve platform usability.
Guide users through AI-powered self-service workflows such as parts identification, troubleshooting, and predictive maintenance.
Partner with IT, product, and support teams to relay insights and contribute to roadmap evolution.
Champion the benefits of Genie’s digital solutions, emphasizing cost savings, reducing downtime, and minimizing TCO enhance productivity.
Collaborate with customer stakeholders to embed digital workflows into daily operations.
Act as a change agent to increase the velocity of technology adoption across strategic accounts.
Deliver tailored training sessions on Genie 360 DCX tools, portals and apps including but not limited to Self-Quote & Ordering, Serial Hub, Genie Assist, MyMachines, and LXP.
Provide feedback to TechPubs to fill gaps and inconsistencies in manuals and to provide accurate customer-facing information or AI guidance.
Monitor usage metrics (e.g., Calls vs Clicks, % of self-serve events) and identify areas for improvement.
Promote a culture of digital self-sufficiency and proactive support.

Requirements

travel

communication

high school

customer training

ai tools

genie 360

Willingness to travel to customer sites and adapt to diverse operational environments.
Excellent communication and presentation skills; ability to simplify complex technologies.
High School Diploma or Equivalent (Associates degree a plus) with a solid Commercial, Digital or Technical competency.
Proven experience in customer-facing training, enablement, or digital transformation roles.
In-depth understanding of portals, AI-driven support tools, remote diagnostics, and self-service platforms.
Familiarity with Genie 360 DCX or similar digital solutions platforms is a plus.

Benefits

We offer competitive salaries, health insurance (medical, dental, vision, Rx), life insurance, accidental death & dismemberment (AD&D), short-term and long-term disability, extended leave options, paid time off, company holidays, 401k matching, employee stock purchase plan, legal assistance, wellness programs, tuition reimbursement and discount programs.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Operates three core divisions—Materials Processing, Aerials, Environmental Solutions—under over 30 brands.
Materials Processing division builds crushers, screens, conveyors, and biomass equipment for mining, recycling, and infrastructure projects.
The Aerials segment produces telehandlers and work platforms used in construction, entertainment, and maintenance.
Environmental Solutions delivers waste, recycling, and utility machinery, including refuse bodies, balers, digger derricks, and smart-camera devices.
Supports equipment with lifecycle services and financing, fostering long-term customer partnerships.
Manufacturing facilities are located across the Americas, Europe, Asia, and Australia.
History highlights include launching the world’s largest hydraulic excavator and spinning off its mining business in 2010.

Culture + Values

Safety: We put the safety and well-being of our employees, customers, and communities first.
Integrity: We act with honesty and transparency in all we do.
Customer Focus: We are committed to delivering value to our customers by providing quality products and solutions.
Innovation: We continuously innovate and improve in every aspect of our business.
Accountability: We hold ourselves responsible for our actions, decisions, and performance.
Collaboration: We work together across teams, functions, and geographies to achieve common goals.

Environment + Sustainability

Committed to reducing the environmental impact of its products and operations.
Focus on sustainability goals including energy efficiency, reducing waste, and minimizing emissions in manufacturing.
Offers eco-friendly products designed to help reduce customers' carbon footprints.
Implemented energy-saving initiatives in global manufacturing facilities.

Inclusion & Diversity

Committed to creating a diverse and inclusive workforce.
Goal to increase the percentage of women in leadership positions and across its workforce.
Launched multiple initiatives to support gender equality, employee resource groups, and leadership development programs.
Actively tracks and reports progress toward diversity and inclusion goals.

Articles

Careers at Terex

Terex LinkedIn

Terex Newsroom

Customer Success Specialist

Terex Corporation

Customer Success Specialist

Terex Corporation

Description

tutorials

feedback analysis

ai workflows

roadmap collaboration

digital adoption

metrics monitoring

Requirements

travel

communication

high school

customer training

ai tools

genie 360

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance

Overview

Culture + Values

Environment + Sustainability

Inclusion & Diversity

Articles

Description

tutorials

feedback analysis

ai workflows

roadmap collaboration

digital adoption

metrics monitoring

Requirements

travel

communication

high school

customer training

ai tools

genie 360

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance

Overview

Culture + Values

Environment + Sustainability

Inclusion & Diversity

Articles

1933 Founded

Year Established

Terex was founded in 1933 and spun out of General Motors.

2024 $2B Acquisition

Expansion into Waste & Recycling

Acquired the Environmental Solutions Group for $2 billion, expanding into new markets.

1991 NYSE Listing

Public Trading Milestone

Terex became publicly listed on the NYSE.

$5B Revenue

Annual Revenue Figure

Achieved over $5 billion in annual revenue with steady profitability.

2050

Net Zero Emissions Target

Committed to achieving net zero emissions, focusing on a long-term environmental goal.