Independent non‑profit regional transmission organization operating New England’s bulk electric grid and wholesale markets.
Design and deliver onboarding and training programs for adult learners at ISO New England.
7 days ago ago
$82,000 - $113,000
Intermediate (4-7 years)
Full Time
Holyoke, MA
Hybrid
Company Size
540 Employees
Service Specialisms
Energy Market Administration
Bulk Power System Operation
Transmission Planning
Transmission Outage Coordination
Generation Interconnection Studies
Load Forecasting
Reliability Risk Analysis
Market Systems IT Support
Sector Specialisms
Energy
Infrastructure
Utilities
Role
Description
needs assessment
learning paths
instructor‑led
onboarding
vendor management
program development
Conduct needs assessments to identify performance gaps and design practical, application-focused learning experiences that drive measurable improvement.
Curate, develop, and maintain role-based learning paths that support career development, knowledge retention, and on-the-job performance.
Oversee Enterprise Learning instructor-led programs, including logistics, facilitation, and evaluation
Coordinate requests for new training programs including performing needs assessment and scoping, program design, development, delivery, and evaluation
Shape a best-in-class onboarding experience by: designing, maintaining, and facilitating engaging, adult learner–focused orientation programs that blend instructor-led and self-paced learning; developing and maintaining onboarding job aids and resources for hiring managers and new employees; and coordinating and project managing all onboarding learning opportunities
Manage vendor-led training programs ensuring consistency, quality, and alignment with adult learning best practices and general vendor management to include contracting, logistics, and vendor relationships.
Requirements
microsoft suite
virtual platforms
adult learning
project management
bachelor’s degree
4+ years
Experience curating role-specific learning paths.
Strong track record of managing multiple complex projects simultaneously and delivering on time.
Expertise in adult learning principles, experiential learning techniques, and creating engaging environments that promote participation and knowledge retention.
Proficiency with Microsoft Suite (PowerPoint, Word, Outlook, Excel) and virtual meeting platforms (MS Teams, Webex, etc.).
Demonstrated ability to mentor peers, improve team practices, and contribute to a culture of continuous improvement.
Excellent communication, training, and facilitation skills, with experience engaging diverse adult audiences and influencing content contributors and business partners.
4+ years of experience designing and facilitating training for adult learners—both in-person and virtually—with proven outcomes.
Bachelor’s degree (or equivalent experience) in instructional design, adult learning, communications, or related discipline.
Benefits
Relocation Assistance
Hybrid work schedule with 2/3 days/week onsite
Base salary plus performance bonus program, professional development and tuition reimbursement, enhanced 401k and financial planning, wellness programs with onsite gym, onsite café with free coffee, flexible work hours, access to business networks & more, all in a stable and supportive work environment!
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
the employer will not sponsor applicants for work visas (e.g., h-1b, f-1/cpt/opt, o-1, etc.).
Security clearance
pre-employment substance abuse testing will be performed.
Company
Overview
32 GW
Generation Capacity
Oversees the dispatch of generation capacity to meet energy demand across six states.
$6 Billion
Annual Transactions
Conducts competitive wholesale electricity markets with significant annual trading volumes.
$116 Million
Revenues
Generates substantial revenue covering core operations, reliability, and scheduling services, while maintaining careful expense management.
Born in 1997 from the New England Power Pool, the company was created to bring competition and reliability to a fragmented electric market.
As a non‑profit ISO/RTO, it oversees minute‑by‑minute dispatch of around 32 GW of generation and 9,000 miles of transmission across six states.
It operates competitive wholesale electricity markets, with about $6 billion in annual transactions and multi‑year capacity auctions.
The organization plans a decade ahead, running detailed power system studies to ensure generation, transmission, and imports meet future demand.
Typical projects include capacity markets, grid planning analyses, and managing the integration of clean energy and imports from Canada.
A standout fact: it balances natural gas, nuclear, renewables, and import power every minute to serve some 15 million customers.
Its financials show revenues over $116 million and expenses around $105 million, covering core operations, reliability, and scheduling services.
Culture + Values
Integrity in everything we do
Commitment to excellence
Collaboration and teamwork
Accountability to our customers and stakeholders
Innovation and continuous improvement
Environment + Sustainability
2050
Net Zero Target Year
Aiming for net-zero greenhouse gas emissions across the energy grid by 2050.
Committed to supporting the region's clean energy transition and ensuring a sustainable future for New England's energy grid.
Collaborating with industry stakeholders to modernize the grid and integrate renewable energy resources.
Operational focus includes reducing environmental impact, promoting energy efficiency, and supporting renewable energy resources.
Inclusion & Diversity
42% Women
Gender Diversity
Percentage of employees who are women.
Fosters an inclusive and diverse workforce, ensuring all employees feel valued and respected.
Committed to creating an equitable work environment, focusing on inclusive practices and diverse hiring.