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Remote Guard Center Operator
High Rise Fire And Security/Scutum Group
Monitor and respond to video alarm notifications as a Remote Guard Center Operator for Visentry, a Scutum North America entity.
21d ago
Expert & Leadership (13+ years), Junior (1-3 years), Experienced (8-12 years), Intermediate (4-7 years)
Full Time
Greater Binghamton
Remote
Company Size
110 Employees
Service Specialisms
Fire alarm systems
Card access systems
Camera surveillance systems
Testing & inspections
Service & maintenance
Fire alarm code classes
Code update services
Remote monitoring
Sector Specialisms
Commercial
High Rise Buildings
Security Systems
Fire Alarm Systems
Card Access Systems
Camera Surveillance
Small Commercial Buildings
Large High Rise Buildings
Role
What you would be doing
real-time monitoring
maintain records
client communication
sop response
client service
team collaboration
- Monitor, review, and verify video alarm alerts received from client locations in real time.
- Maintain detailed and accurate records of incidents and responses.
- Communicate effectively with law enforcement, emergency responders, and clients as situations require.
- Respond to signals in accordance with standard operating procedures (SOPs).
- Deliver excellent client service by ensuring client satisfaction and safety remain the focus in every interaction.
- Collaborate with team members and supervisors to ensure effective monitoring coverage and continuous improvement of response practices.
What you bring
computer savvy
problem solving
professionalism
client service
communication skills
attention to detail
- Computer savvy (Google Docs, Microsoft Office; gamers welcome).
- Problem-solving mindset and ability to remain calm under pressure.
- Manage a medium to high volume of calls with professionalism and composure.
- Minimum two years of college or equivalent working experience.
- Ability to work different shifts.
- Reliability and accountability in following procedures and meeting service expectations.
- Flexibility and adaptability in responding to evolving situations or schedules.
- Strong verbal and written communication skills.
- Excellent client service orientation.
- Strong attention to detail with the ability to quickly analyze and act on information.
- Commuter Stipend
- Full Medical and Dental coverage (Individual & Family)
- Disability insurance
- 401k plan with additional company contributions
- Access to industry training and tuition reimbursement
- Paid Vacations and Holidays
- Competitive salary
- In-House skill development training
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- law enforcement and emergency responder communication verification
- past employment verification
- education verification
People also searched
Company
Overview
One Million Dollar Club
Achievement Highlights
Entered as a member of Edwards' exclusive grouping for top performance.
Regional Awards
Honors Received
Won regional partner awards in 2009 and 2012 for service excellence.
1,900+ Monitored Buildings
Building Automation
Monitors over 1,900 high‑rise buildings via NYC‑approved central‑station facilities.
- Founded in 1992 in NYC, the company began servicing fire‑alarm systems and expanded into security and surveillance.
- By 1997 it partnered with Edwards EST and grew via acquisitions, moving into construction and code‑sensitive projects.
- In 2000 it relocated to Brooklyn HQ.
- Rebranded in 2006 as it deepened presence in electronic security.
- Launched training facility in 2013 and added radio‑communications in 2018, building hands‑on technical excellence.
- In March 2020 it joined Paris‑based Scutum Group, forming Scutum North America to leverage digital security synergies.
- Services include fire alarms, card access, camera surveillance, testing, 24/7 monitoring and inspections.
- Typical clients span high‑rise residential & commercial buildings, infrastructure sites, and transit hubs.
Number one
Market Position
The company aims to be the top life safety and security firm in all territories it serves.
- To create an innovative work environment which allows us to deliver our products and services in a way that ensure our client’s satisfaction.
- An environment that promotes intellectual growth, encourages teamwork, and cultivates friendship, while maintaining individual accountability and professionalism.
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