Senior Resident Services Coordinator - Swiss American & 937 Clay

Description

• Assist in crisis intervention and coordinate with comprehensive crisis team, APS, and other external agencies as needed
• Build, maintain, and monitor relationships with social service agencies to bring additional programming to the property
• Mentor new Resident Services site staff including participating in staff shadowing during onboarding
• Provide direct services such as information and referrals, and translation/interpretation assistance to an increasingly higher needs population
• Plan, develop, coordinate, and lead on-site and off-site educational, social, and recreational activities that may include, but are not limited to, the following: health and aging, safety, and nutrition workshops; holiday celebrations; outings; voter education; disaster preparedness workshops; and fire drills
• Provide technical assistance, staffing support and translation services to all resident groups
• Order and physically shop for and purchase program supplies
• Work with property staff and residents to develop and implement activities and systems that promote safety and security
• Act as a core member of the SRO service hub team, serving CCDC’s SRO residents
• Collaborate with onsite staff, other CCDC departments, and city funders in optimizing service delivery
• Attend meetings and trainings
• Work in partnership with residents on their rights and responsibilities as tenants
• Collaborate with Community Organizing and Planning on neighborhood issues that affect our residents; mobilize resident leaders to promote civic activism and advocacy around these community issues
• Gather, track and provide information for city mandated reporting
• Provide information for and/or assist with writing grant applications
• Create and implement programming at the property with a focus on aging-in-place, health & wellness, and educational workshops
• Represent organization to residents and community agencies
• Triage with multiple CCDC departments to support residents involved in relocation
• Lead other resident services team's projects that come up throughout the year such as an Inter-Property field trip, food programs (Meals on Wheels, food box program, food drives, food pantries, etc.), and greening activities
• Assist in recruiting and supervising volunteers
• Track resident services data in multiple databases on a regular basis
• Work with the Clinical Director to assess residents in need of more clinical support, referring them to the in-house Wellness Team or Interdisciplinary Care Team when applicable.
• Organize, set-up, implement, and evaluate activities including larger community events focusing on cross-cultural community building
• Support residents facing housing stability issues, including applying for rental assistance.
• Provide mediation between residents when needed
• Offer ongoing supportive services to residents including case management, information and referral, housing stability assistance, leading coordination with Property Management and other third-party providers
• Follow policies and procedures, including safe work practices
• Complete/maintain service reports, grant reports, activities budgets, program files, and other paperwork
• Conduct resident surveys to measure programs
• Orient new residents to Resident Services, working with them to identify services/benefits that best fit their needs
• Develop on-going cooperative network of government and social service agenciesServe as an advocate and liaison for residents with service agencies and/or property management
• Educate and/or link residents to community/neighborhood projects that impact their quality of life
• Work on site relocation projects, supporting residents to ensure continuum of care- Triage with multiple CCDC departments to support residents involved in relocation
• Create monthly calendar of events and activities, and produce outreach flyers
• Assist Resident Services team and at organization events

Requirements

• Knowledge of public benefits and how to screen for benefits eligibility
• Sensitivity to issues facing elderly populations
• Bilingual in English/Cantonese
• Experience working with on-site Property Management to promote housing stabilization/retention for low-income residents
• Familiarity with the resources available in the neighborhood and surrounding neighborhood of the work site
• Ability to facilitate group activities with challenging participants
• Ability to work with people from ethnically and socio-economically diverse backgrounds
• Bachelor’s Degree in Social Work or related field and two (2) years of experience in providing direct services in the form of information, referrals, and/or linkages to community and public resources to low-income populations and one (1) year of experience in developing, organizing, and implementing group activities, or
• Knowledge of, and sensitivity to, the needs of low-income people
• Experience working within a Harm Reduction Model
• Experience providing services to seniors and adults with substance use/mental health needs
• One year of experience working with older adults
• Crisis de-escalation and resolution skills
• Field resident questions on operational protocols and procedures and issues including Property Management policies and procedures, rent, work orders, payment plans, reasonable accommodations, critical incidents and general coordination of Property Management meetings and communication.
• One year of experience in developing, organizing, and implementing group activities
• Ability to travel throughout San Francisco
• Ability to work effectively with culturally diverse populations
• Experience working in a Permanent Supportive Housing environment
• High school diploma or GED and a combination of five (5) years of experience in providing direct services in the form of information, referrals, and/or linkages to community and public resources to low-income populations as well as experience in developing, organizing, and implementing group activities
• Experience in program planning, facilitating meetings, and conducting training

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance