Agent(e) RH / HR Service Agent at Vanderlande in Quebec, Canada | Kablio

Role

Description

ticketing

data monitoring

process execution

employee guidance

service improvement

sla management

Exécuter des tâches administratives en back-office
Exécuter les processus en conformité avec les politiques et procédures opérationnelles standard
Driving a seamless and coherent employee experience, while safeguarding required efficiency
Responsible for identifying service issues, proactively proposing improvements and leading or supporting the implementation of changes
Conduire les améliorations locales dans la prestation de services en collaboration étroite avec différents intervenants (RH et autres)
Documenter les demandes via un système de gestion de tickets et de cas
Collaborer avec les parties prenantes de Ressources humaines et services régionaux pour comprendre et mettre en œuvre les processus, en mettant l’accent sur l’expérience employé et l’amélioration continue du cycle de l’employé.
Utiliser les données pour surveiller en continu l’efficacité de la prestation de services et améliorer l’expérience employé
Guider les employés et les gestionnaires dans les transactions libre-service, la navigation du portail RH et l’interprétation des politiques afin de favoriser l’autonomie
Provide guidance to employees and managers on self-service transactions, HR portal navigation, and policy interpretation to facilitate self-support
Responsible for executing processes in line with policies and standard operating procedures
Leverage data insights to continuously monitor effectiveness of service delivery and to elevate the employee experience
Accountable for completing relevant research to support query resolution
Perform back-office process execution
Drive local improvements in service delivery in close collaboration with various (HR) stakeholders
Documenting inquiries through ticketing and case management solution
Provide query resolution services to all employees on policies, processes and systems and escalate to specialists as and when required
Responsible for collaborating with Regional Hr & Services stakeholders to understand and implement processes, focusing on employee experience and continuous improvement of employee life events
Réaliser les recherches nécessaires pour soutenir la résolution des demandes
Meets defined SLA metrics for providing accurate, consistent and timely services
Supports ad hoc projects and activities related to the Regional HR & Services Organization

Requirements

workday

ms365

english

communication

hr support

1 year

Data driven
Bonne compréhension des politiques et procédures RH locales souhaitée
Good understanding of local HR policies and procedures desired
Strong written and verbal communication skills
Excellentes compétences en communication écrite et orale
Respecter les indicateurs “SLA” définis pour fournir un service exact, cohérent et rapide
Connaissance intermédiaire de MS Outlook, Excel et Word (suite MS365)
Workday (HR system) experience is a plus
Identifier les problèmes de service, proposer de manière proactive des améliorations et diriger ou soutenir la mise en œuvre des changements
Proficiency in English language is a must
La maîtrise de l’anglais est indispensable
Intermediate knowledge of MS Outlook, Excel and Word (MS365 tooling)
Offrir une expérience employé fluide et cohérente, tout en garantissant l’efficacité requise
Une expérience avec Workday (système RH) est un atout
Au moins 1 an d’expérience en support RH de premier niveau
At least 1 years’ experience in HR first line support

Benefits

Dans ce poste stimulant vous aurez l’occasion d’apporter une contribution significative à des projets de premier plan dans l’industrie et de collaborer avec nos équipes et nos clients engagés. Nous offrons un environnement de travail international et professionnel, offrant de nombreuses possibilités de développement personnel.
In this challenging and responsible position, you will have the chance to make a significant contribution to industry-leading projects and be connected to our dedicated people and customers. We offer a position in an international and professional working environment with a lot of scope for personal development.
This is a fixed term position of 1 year that includes full company benefits.
Fournir des services de résolution de demandes à tous les employés concernant les politiques, processus et systèmes, et escalader auprès des spécialistes lorsque nécessaire
By joining our profitable and growing company you will be able to reach your goals and focus on your future.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded 1949

Year of establishment

Established in Veghel, Netherlands.

Acquired 2017

Acquisition by Toyota Industries

Joined a global logistics automation group while maintaining Dutch engineering roots.

600+ Airports

Baggage systems installed worldwide

Operates baggage handling systems across numerous international airports.

4B Bags

Annual baggage processed

Efficiently manages and transports billions of bags each year.

Grew under the name Rapistan Lande in the 1960s, adopting 'Vanderlande' in 1989 and expanding internationally into material-handling automation.
Delivers integrated solutions—innovative systems, smart software, and lifecycle services—to warehouses, airports, and parcel hubs.
Its baggage systems operate in numerous airports, moving a large volume of bags annually.
Parcel systems sort millions of items daily.
FY2024 net revenue reached about €2.2 billion, supported by a healthy order book and steady intake.
Typical projects include large-scale airport baggage halls, e-commerce warehouse sortation, and parcel distribution hubs.
Specializes in airport baggage handling, warehouse automation, and parcel-sorting systems—trusted by top global retailers.
Unusual fact: 9 of the 15 largest food retailers rely on its warehouse systems, processing deliveries for same-day promises worldwide.

Culture + Values

The company is committed to developing its employees and enabling them to reach their full potential.
The organization is driven by innovation and continually strives for better ways of doing things.
The company builds long-term relationships based on mutual respect and trust.
The organization is customer-centric and constantly aims to exceed expectations.
The company believes in delivering excellence through high standards and accountability.
The organization works with passion and integrity in everything it does.

Environment + Sustainability

Net-Zero 2050

Emission Target

Goals to reach net-zero emissions by the year 2050.

Committed to reducing CO2 footprint and improving energy efficiency across operations.
Products and solutions focus on energy efficiency, sustainability, and innovation.
Continuously works on reducing waste and improving recycling in processes.
Invests in sustainable technologies to support the global transition to renewable energy.

Inclusion & Diversity

Fosters an inclusive work environment, encouraging diversity of thought, and building a workplace where everyone can thrive.
Has made significant progress in increasing gender diversity, with women holding leadership positions across various departments.
Monitors diversity metrics and aims to increase gender balance across all levels of the organization.

Articles

Careers

Products

Vanderlande's Innovation

Role

Description

ticketing

data monitoring

process execution

employee guidance

service improvement

sla management

Exécuter des tâches administratives en back-office
Exécuter les processus en conformité avec les politiques et procédures opérationnelles standard
Driving a seamless and coherent employee experience, while safeguarding required efficiency
Responsible for identifying service issues, proactively proposing improvements and leading or supporting the implementation of changes
Conduire les améliorations locales dans la prestation de services en collaboration étroite avec différents intervenants (RH et autres)
Documenter les demandes via un système de gestion de tickets et de cas
Collaborer avec les parties prenantes de Ressources humaines et services régionaux pour comprendre et mettre en œuvre les processus, en mettant l’accent sur l’expérience employé et l’amélioration continue du cycle de l’employé.
Utiliser les données pour surveiller en continu l’efficacité de la prestation de services et améliorer l’expérience employé
Guider les employés et les gestionnaires dans les transactions libre-service, la navigation du portail RH et l’interprétation des politiques afin de favoriser l’autonomie
Provide guidance to employees and managers on self-service transactions, HR portal navigation, and policy interpretation to facilitate self-support
Responsible for executing processes in line with policies and standard operating procedures
Leverage data insights to continuously monitor effectiveness of service delivery and to elevate the employee experience
Accountable for completing relevant research to support query resolution
Perform back-office process execution
Drive local improvements in service delivery in close collaboration with various (HR) stakeholders
Documenting inquiries through ticketing and case management solution
Provide query resolution services to all employees on policies, processes and systems and escalate to specialists as and when required
Responsible for collaborating with Regional Hr & Services stakeholders to understand and implement processes, focusing on employee experience and continuous improvement of employee life events
Réaliser les recherches nécessaires pour soutenir la résolution des demandes
Meets defined SLA metrics for providing accurate, consistent and timely services
Supports ad hoc projects and activities related to the Regional HR & Services Organization

Requirements

workday

ms365

english

communication

hr support

1 year

Data driven
Bonne compréhension des politiques et procédures RH locales souhaitée
Good understanding of local HR policies and procedures desired
Strong written and verbal communication skills
Excellentes compétences en communication écrite et orale
Respecter les indicateurs “SLA” définis pour fournir un service exact, cohérent et rapide
Connaissance intermédiaire de MS Outlook, Excel et Word (suite MS365)
Workday (HR system) experience is a plus
Identifier les problèmes de service, proposer de manière proactive des améliorations et diriger ou soutenir la mise en œuvre des changements
Proficiency in English language is a must
La maîtrise de l’anglais est indispensable
Intermediate knowledge of MS Outlook, Excel and Word (MS365 tooling)
Offrir une expérience employé fluide et cohérente, tout en garantissant l’efficacité requise
Une expérience avec Workday (système RH) est un atout
Au moins 1 an d’expérience en support RH de premier niveau
At least 1 years’ experience in HR first line support

Benefits

Dans ce poste stimulant vous aurez l’occasion d’apporter une contribution significative à des projets de premier plan dans l’industrie et de collaborer avec nos équipes et nos clients engagés. Nous offrons un environnement de travail international et professionnel, offrant de nombreuses possibilités de développement personnel.
In this challenging and responsible position, you will have the chance to make a significant contribution to industry-leading projects and be connected to our dedicated people and customers. We offer a position in an international and professional working environment with a lot of scope for personal development.
This is a fixed term position of 1 year that includes full company benefits.
Fournir des services de résolution de demandes à tous les employés concernant les politiques, processus et systèmes, et escalader auprès des spécialistes lorsque nécessaire
By joining our profitable and growing company you will be able to reach your goals and focus on your future.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded 1949

Year of establishment

Established in Veghel, Netherlands.

Acquired 2017

Acquisition by Toyota Industries

Joined a global logistics automation group while maintaining Dutch engineering roots.

600+ Airports

Baggage systems installed worldwide

Operates baggage handling systems across numerous international airports.

4B Bags

Annual baggage processed

Efficiently manages and transports billions of bags each year.

Grew under the name Rapistan Lande in the 1960s, adopting 'Vanderlande' in 1989 and expanding internationally into material-handling automation.
Delivers integrated solutions—innovative systems, smart software, and lifecycle services—to warehouses, airports, and parcel hubs.
Its baggage systems operate in numerous airports, moving a large volume of bags annually.
Parcel systems sort millions of items daily.
FY2024 net revenue reached about €2.2 billion, supported by a healthy order book and steady intake.
Typical projects include large-scale airport baggage halls, e-commerce warehouse sortation, and parcel distribution hubs.
Specializes in airport baggage handling, warehouse automation, and parcel-sorting systems—trusted by top global retailers.
Unusual fact: 9 of the 15 largest food retailers rely on its warehouse systems, processing deliveries for same-day promises worldwide.

Culture + Values

The company is committed to developing its employees and enabling them to reach their full potential.
The organization is driven by innovation and continually strives for better ways of doing things.
The company builds long-term relationships based on mutual respect and trust.
The organization is customer-centric and constantly aims to exceed expectations.
The company believes in delivering excellence through high standards and accountability.
The organization works with passion and integrity in everything it does.

Environment + Sustainability

Net-Zero 2050

Emission Target

Goals to reach net-zero emissions by the year 2050.

Committed to reducing CO2 footprint and improving energy efficiency across operations.
Products and solutions focus on energy efficiency, sustainability, and innovation.
Continuously works on reducing waste and improving recycling in processes.
Invests in sustainable technologies to support the global transition to renewable energy.

Inclusion & Diversity

Fosters an inclusive work environment, encouraging diversity of thought, and building a workplace where everyone can thrive.
Has made significant progress in increasing gender diversity, with women holding leadership positions across various departments.
Monitors diversity metrics and aims to increase gender balance across all levels of the organization.

Articles

Careers

Products

Vanderlande's Innovation