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Central Station Operator Dispatcher
Pye-Barker Fire & Safety
Industry‑leading provider of fire protection, life safety and security services across the U.S.
Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy.
Ensures that appropriate actions are taken to resolve the callers problems and issues.
What you bring
high school
customer service
6 months
call handling
computer skills
shift work
High school diploma or equivalent.
Customer service experience required.
Must have a minimum of six months experience in a customer service industry.
Service-oriented and able to resolve customer grievances.
Prolonged periods sitting at a desk and working on a computer.
Must be able to take calls involving fire alarms, police, fire, and EMS.
Must be able to work one of the following shifts. 1st shift: 6:50am to 2:50pm and 3rd shift: 10:50pm to 6:50am.
Excellent communication skills including active listening.
Must able to answer 50 to 150 calls per shift.
Proficient computer skills with the ability to learn new software.
Benefits
Company paid life insurance
Immediate qualification for the ALL In Ownership Plan for all eligible full-time employees
Established in 1946, the company has a long-standing presence in fire and life-safety services.
30+ Acquisitions
Regional Acquisitions
Over 30 regional specialists were acquired to strengthen services across the United States.
200+ Locations
National Expansion
Expanded to over 200 locations, showcasing extensive national reach.
Top 10 SDM 100
Industry Ranking
Recognized as one of the top 10 companies in the SDM 100 list of leading security firms.
Its business model blends full‑service fire protection—extinguishers, sprinklers, suppression, alarms, special‑hazards systems—with integrated security and monitoring.
Typical projects range from installing sprinkler systems in commercial high‑rises, retrofitting suppression systems in food‑service kitchens, to deploying fire alarms and security in petrochemical plants and airports.
Specialist sectors include healthcare, hospitality, aviation, government, petrochemical, utilities, food services, and residential markets.
Unusually, the company preserves the legacy brands and teams it acquires—continuing local identities while leveraging national scale.
Strategic acquisitions often span from niche sprinkler firms to alarm & suppression experts, enabling rapid entry into new states and service areas.
Culture + Values
Makes recommendations that are always in the best interest of customers and provides responsive and dependable service every time.
Earns trust by caring for customers as they care for each other.
Shows utmost appreciation for the industry and each other, working together to help customers protect what they’ve built.
Committed to quality craftsmanship, quick response, and taking care of team members and customers like family.
Environment + Sustainability
No publicly stated net-zero target or formal environmental/sustainability strategy on company website or LinkedIn.
Invests in Environmental Health & Safety (EHS) programs aimed at achieving zero accidents, reducing injuries and improving workplace safety efficiency.
Claims proactive safety measures: safety meetings, documentation, goal of zero accidents and fatalities.
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