Escalate non-resolvable issues to higher-level teams in a timely manner
Create, monitor and enforce policies and procedures
Provide support and assistance for Business Unit process systems as required
Establishes and maintains positive and effective work relationships with co-workers, leaders, and customers
Assist in the management of asset inventory, hardware lease agreements, service contracts, and vendor support agreements
Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software and all configurations
Work on assignments that are complex in nature and require judgment, initiative and specialized knowledge to identify, resolve and recommend solutions to problems
Create, distribute and update knowledge base solutions
Travel to other business sites to provide additional support or to attend training sessions
Work on cross-team or large programs/projects and provide direct support to major/complex and strategic initiatives and programs
Lead Customer Expectation management as part of escalation process
Provide desk side and remote technical assistance to end users during regular business hours and in support of special business projects and initiatives
Work with team members to resolve unusually complex or cross technology incidents
Resolve single and cross technology incidents independently
Adheres to departmental standards and ensures appropriate use of information systems
Perform reporting and administrative functions as required
Serves as the IT liaison to regional business unit end users
Evaluate, design and implement new systems that increase productivity or enhance overall business operations
Integrate technical knowledge and business understanding to resolve problems for customers
Build and maintain strong relationship up to senior management level within their Business Units in assigned regions
Provide technical consulting during implementations and upgrades to production systems
Requirements
a+ cert
hdi cert
mcsa
cs degree
4+ years
problem solving
High willingness to drive transformation and service improvement
Strong customer / end-user / client service orientation
Ability to manage multi-cultural and multi-located teams
Knowledge of existing and emerging hardware and software technologies and IT architectures
Certifications: A+ Certification and HDI certification (both HDI Support Center Analyst HDI Desktop Advanced Support Technician) required, MCSA Certification preferred
Ability to work decisively under heavy workload considering the criticality, urgency and extended work hours required to ensure availability of the service in accordance with service level commitments
Strong relationship building and interpersonal skills
Work experience in a related industry setting is a plus
Work experience at an IT service provider is a plus (managerial and/or delivery level)
Ability to communicate openly and effectively with senior management, Business Units management, with other IT managers, with staff, and with many diverse constituencies
Strong analytical skills, including troubleshooting and integration of IT services
Ability to conduct research into application development issues and products
4+ years of End User services experience with large teams to support
Graduate degree in Computer Science, Engineering or related discipline with an IT focus
Able to travel ~50% between US (Arkansas, Oklahoma, etc.)
Strong problem solving, decision making, sound judgment, assertiveness in developing efficient and effective solutions to diverse and complex business problems
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
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Visa Sponsorship
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Security clearance
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Company
Overview
Born in 2007
Year of founding through merger
The company was formed through the merger of several Canadian waste firms, marking its official inception.
4th Largest
Market ranking in North America
GFL has grown to become the fourth-largest diversified environmental services provider in Canada and the US.
Over 25 States
US operational footprint
GFL's services span over half of the United States, showcasing its extensive national reach.
Multi-Billion Dollars
Annual revenue figures
The company reports significant annual revenues, reflecting its financial strength and market presence.
Quickly transformed into a North American environmental powerhouse.
Headquartered in Vaughan, Ontario.
Manages solid waste hauling, landfills, transfer stations, material recovery, liquid waste collection, vacuum truck service, soil remediation, and bulky-item pickups.
Crafts integrated solutions, often replacing multiple vendors, with a signature bright green fleet.
Notable projects include large municipal waste-collection contracts in Toronto, Halifax, and Windsor, plus excavation work at Toronto’s Pan Am Aquatics Centre.
Expanded via strategic US acquisitions, such as Rizzo Environmental and Waste Industries, boosting its footprint and service scope.
Operates material-recovery facilities and regularly files SEC and TSX reports.
The Full Circle Project allows communities to vote on local charitable giving, blending service delivery with civic engagement.
Culture + Values
Grow For Life
Safe For Life
Sustainable For Life
Team Green
Environment + Sustainability
30% reduction
GHG Emission Target
Targeting a 30% absolute reduction in Scope 1 and 2 emissions by 2030 from a 2021 baseline.
40% recovery
Recyclables Recovery Goal
Goal to increase recyclables recovery at MRFs by 40% by 2030.
85% RNG
CNG Fleet Goal
Aim for 85% of CNG fleet powered by RNG by 2030.
100% renewable
Renewable Energy Goal
Aim for 100% renewable energy in operations they control by 2030.
Vision: to be Green For Life through accessible, cost-effective, and sustainable environmental solutions
Published a Sustainability Action Plan in 2022 outlining climate strategy
Aligned reduction target with Global Methane Assessment, SBTi and IEA Net Zero pathway
Currently increasing landfill gas capture, expanding CNG/RNG fleet, and installing renewable electricity
Goal to double beneficial use of landfill biogas by 2030
Avoided/sequestered 12.1 Mt CO₂e in landfills in 2021 (up from 7.9 Mt in 2020)