Warranty Hub Regional Manager - Charlotte, NC

Description

• Responsible for the management, operations of a services hub executing on service orders that take place within a defined geography, roughly a 200-mile radius of the hub’s office location.
• Make solid financial decisions related to project costs (rental equipment, tech purchases, logistics decisions), as well as working with vendors to set up pricing standards
• Direct management of the regional technician team (3 – 6 direct reports). Team development, salary recommendations, approving PTO and maintaining consistent communication with technicians regarding daily work duties, schedules and performance to ensure key indicators and goals are achieved
• Assist in development of hub processes with the support from Musco’s Corporate Services Team. Operational and budget responsibilities of the regional warranty hub to ensure company goals are met in quality and quantity of warranty claims, completion timeframes, product inventory and overall operations
• Travel to Musco Corporate office for departmental meetings and training as needed.
• Coordinate, communicate, and confirm schedules for warranty requests including project details, technician schedules, customer schedules, vendor management, and rental of necessary equipment to complete projects in a timely manner providing high levels of customer service
• Oversee the daily service operations within the assigned geography, people leadership, coaching, expense management, inventory control, safety and appearance.
• Travel to a job site is anticipated to occur monthly and as needed to work with each direct report and at times cover their technician duties due to PTO, and gain knowledge into their team members’ everyday roles and responsibilities
• Develop a working knowledge of standard Musco products and ability to forecast length of time to make repairs or project work.

Requirements

• Post-high school education (trade school, associates, or bachelor’s degree) in business or customer service-related field or equivalent experience preferred
• Mechanical aptitude or knowledge
• 5-7 years of leadership/supervisory experience is preferred
• Ability to coordinate schedules and perform managerial duties
• Strong personal initiative and ability to work with little supervision
• Work knowledge and experience in a customer services business
• Excellent technical and problem-solving abilities
• Computer skills in Word, Excel, and internal computer systems
• Excellent verbal, written, and telephone communication skills
• Work well in a fast-paced, ever-changing environment
• Strong small meeting group skills
• Strong organizational skills

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance