Support Team Leader

Description

Be at the heart of delivering high-quality housing support! Use your knowledge and coordination skills to ensure our services reach the people who need them most!

• To complete case reviews and ensure staff are managing cases in line with the framework and action plans. To escalate high risk cases where appropriate, considering risk to people and property. Which includes supporting enforcement processes such as court applications where necessary
• To plan and schedule work for the team to meet all health and safety, support and admin responsibilities including leave cover, tv licencing administration, eligibility of the supported gardening and decorating schemes, monitoring and review of our supported module, reviewing outcomes and lessons learnt and complaints
• Keep up to date with services offered by our internal teams and third-party organisations to be able to refer, promote and signpost to officers and residents as appropriate
• Directly line manage and motivate employees by providing direction, guidance, advice and support to ensure the delivery of a quality customer-focused service which is fair and accessible to all meeting our customer service standards. Regularly reviewing the team's performance data to ensure these standards are being met
• Act as a safeguarding deputy. Understanding our role in safeguarding, including Domestic Abuse and how this fits with statutory services. Ensure team members report and act on any concerns without delay. Providing advice, guidance and support across the organisation in solving complex cases, completing learning reviews to embed a culture of safeguarding to improve outcomes for some of our most

Requirements

Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a Basic Criminal Disclosure, which will be carried out when a conditional offer is made.

We are looking for someone who has...

• Ability to line manage and support a team to achieve agreed outcomes
• Full UK, valid driving licence with access to a vehicle
• Knowledge of welfare and benefits systems
• Familiarity with safeguarding legislation and statutory responsibilities
• Understanding of the role in relation to partner agencies, including Adult Social Care

Benefits

A lot of our roles come with options around home and office flexible working, as well as a generous annual leave allowance and other benefits.

In return, we are offering...

We have an incredibly exciting opportunity to join our Supported Housing Team as a Support Team Leader.

• Annual Flu Jab - provided each winter to all employees.
• Competitive medical cashback plan
• Pension - between 7% - 12% dependant on individual contribution
• We are committed to providing a healthy work-life balance for employees and their families, as such we operate hybrid working conditions from home and our office in Bury St Edmunds
• Flexible working around a 37 hour week
• Annual Leave - 28 days per year, (plus bank holidays) increasing to 32 days when you reach your 3rd year with us. To give greater flexibility around your holidays you can also buy, sell or carry over up to 5 days of annual leave each year
• Life assurance - a payment of X3 your salary.
• Electric Vehicle salary sacrifice scheme - plus we currently have free electric charging points
• An annual salary of £36,000 plus a car allowance of £1,545 per annum

Training + Development

Interview process

Visa Sponsorship

Security clearance