Nonprofit developer and manager of affordable rental housing with supportive services in the Upper Midwest.
Provide resident-centered case management, crisis response, and service coordination.
20 days ago ago
$25 - $25
Junior (1-3 years)
Full Time
Minneapolis, MN
Onsite
Company Size
581 Employees
Service Specialisms
Affordable Housing Development
Property Management
Resident Services
Real Estate Investment
Community Engagement
Site Development
Financial Management
Social Impact
Sector Specialisms
Senior Housing
Family Housing
Special Needs Housing
Supportive Housing
Role
Description
data entry
case coordination
crisis response
resident education
lease compliance
newsletter publication
Develop an asset-based service plan with each resident and update the plan with each resident quarterly.
Coordinates with residents, property management, and Housing Coordinator to resolve lease violations and other housing sustainability issues.
Incorporates at least one educational activity into each resident’s service plan.
Gathers and accurately enters individual resident and program data into CBC, local, state, and national databases as required by program funding within required timeframes.
Develops, implements, and monitors written agreements for resolving housing risk with residents.
Meet with each resident (individual or group) within 30 days of move-in to ensure the resident's understanding of the lease, handbook, and house rules.
Participates effectively as a collaborative member of a coordinated property management/ services team.
Releases and data privacy requirements
Provides individual counseling utilizing evidence-based techniques such as motivational interviewing.
Develop an annual professional growth plan for continuing training
Provides or facilitates evidence-based group education in Illness Management Recovery, work-readiness skills development, relapse prevention, home management, and living skills.
Participates effectively as a coequal member of a team of service coordinators with shared responsibility for supporting all residents.
Takes the lead in responding to individual crises.
Coordinate publication of each housing community’s monthly newsletter
Develop a directory of services/resources for each housing community
Mediates disputes between neighbors and/or between residents and property management.
Ensures that paper and electronic data are secured from access by unauthorized persons.
Responds to specific property management concerns regarding individual resident lease adherence within 24 hours of being informed of a concern (within 1 hour in emergencies).
Assists residents with preparations for unit inspections and recertifications.
Provide proof of a current and valid driver’s license issued in the state of residency.
Reviews and updates paper and electronic files of assigned residents at least quarterly, including:
Works collaboratively with both residents and property management to fully resolve lease adherence concerns/housing risk and minimize lease terminations.
Work collaboratively with property management staff and other departments of CommonBond Communities
Actively participates in Advantage Services team meetings and promotes collaborative problem-solving and professional development.
Links residents with new community-based services as individual plans warrant and assists residents in maintaining existing community-based linkages as needed.
Conducts a thorough strengths-based assessment with each new resident and reassesses regularly with individual plan development.
Provides case coordination for residents with internal and external partners.
Contributes to the development of the community by participating in such responsibilities as the Resident Council and the community newsletter.
Requirements
ms office
bachelor’s
cpr
de‑escalation
supportive housing
mental health
Excellent interpersonal, verbal, and written communication skills.
Ability to respond to specific property management concerns regarding individual resident lease adherence within 24 hours of being informed of a concern (within one hour in emergencies).
Have or be willing to obtain adequate automobile insurance.
Knowledge and experience in supportive housing.
Be Certified in CPR and First Aid or have the ability to become certified within six months of starting position.
De-escalation and crisis intervention skills.
Demonstrated experience working within diverse communities, which include people of various ages, genders, sexual orientations, national origins, income levels, ability levels, religious affiliations, races, and languages.
Ability to lift, carry, push, and/or pull up to 50 lbs.
Ability to interact verbally with internal and external audiences.
Ability to file documents.
Must be willing to carry a cell phone.
Two years of experience implementing human service programs focused on ethnically, socially, and/or economically diverse populations.
Ability to sit for extended periods.
Associate or Bachelor’s degree in a related field or at least three years of experience in a related field.
Must be willing to work evenings and weekends as scheduled.
Meet the company Motor Vehicle Record (MVR) criteria.
Two years of experience implementing programs that address mental health, chemical health, and/or co-occurring disorders and homelessness.
Must be willing and able to travel between sites.
Two years of experience implementing programs that use evidence-based models of intervention (e.g., IMR, supported employment, supportive housing).
Residential and/or clinical experience with persons experiencing mental illness, chemical dependency, co-occurring disorders, and homelessness.
Experience with medical social work and documentation.
Ability to enter data into a computer.
Be at least 21 years of age.
Experience utilizing MS Office and web-based programs.
Benefits
Benefits based on eligibility: Health insurance, Dental, Vision, PTO, Sick Time, Floating Holiday, Employer matching, 401(k), STD/ LTD, Life insurance, and a variety of employee-paid benefit options
Employee recognition and rewards program
Ongoing training and professional development
Work-life balance
A respectful and growth-oriented workplace
Employee referral program
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
Founded 1971
Year Established
The organization was established during a period of social upheaval with a bold mission.
6,999 Apartments
Total Units Managed
They currently own or manage nearly 7,000 apartments and townhomes across multiple cities.
60+ Cities
Geographic Reach
Their housing portfolio spans over 60 cities across several states in the Midwest.
Tens of Millions (Revenue)
Annual Revenues
The organization is financially self-sustained through rental operations and project financing.
Began with a small team and a bold mission: create affordable homes and supportive communities.
Over five decades, it has grown into the Midwest’s leading nonprofit housing developer.
Its real estate arm oversees site analysis, project financing, entitlements, construction management, and adaptive reuse projects like Brewery Point and The Cooperage.
Balances growth with deep local engagement—listening to residents and partnering with volunteers, municipalities, and nonprofits to shape each community.
Signature model integrates housing with onsite wraparound services—education, employment aid, health, and community-building—to help residents thrive.
Projects span urban, suburban, and rural settings in Minnesota, Wisconsin, Iowa, and South Dakota, often focusing on underserved groups like veterans, seniors, and families.
Standout initiatives include redeveloping historic structures into supportive housing and pioneering senior communities in former brewery complexes.
Culture + Values
Stable homes, strong futures, vibrant communities
Listening is the foundation for our work
Belief in dignity, respect, and inclusiveness for all people
Wraparound services equipping residents to reach their goals and thrive
Quality affordable housing integrated with supportive services
Environment + Sustainability
20% reduction
Energy Intensity Target
Reduction target achieved through audits, retrofits, and resident engagement.
417 kW solar
Community Solar Subscription
Three Minnesota sites contributing to a shared solar project, generating significant credits over three years.
Promotion of energy efficiency, water conservation, healthy environments, recycling, and waste reduction across all properties
Ongoing monitoring of energy usage and implementation of conservation measures organization-wide
Inclusion & Diversity
Committed to becoming an anti-racist organization; signed SAHF Racial Equity Pledge and outlined Equity Vision Statement
Inclusion Council (Equity Working Group) aims to increase staff and board diversity to improve service outcomes
Goals include fostering a welcoming environment, nurturing self-awareness, cultural competency and generosity among individuals
Equity Working Group challenges institutional systems perpetuating racism, classism, and other discrimination
DEIB strategy spans governance, organization, staff/team, residents and influence to embed equity throughout