Advantage Services Coordinator

Description

• Develop an asset-based service plan with each resident and update the plan with each resident quarterly.
• Coordinates with residents, property management, and Housing Coordinator to resolve lease violations and other housing sustainability issues.
• Incorporates at least one educational activity into each resident’s service plan.
• Gathers and accurately enters individual resident and program data into CBC, local, state, and national databases as required by program funding within required timeframes.
• Develops, implements, and monitors written agreements for resolving housing risk with residents.
• Meet with each resident (individual or group) within 30 days of move-in to ensure the resident's understanding of the lease, handbook, and house rules.
• Participates effectively as a collaborative member of a coordinated property management/ services team.
• Releases and data privacy requirements
• Provides individual counseling utilizing evidence-based techniques such as motivational interviewing.
• Develop an annual professional growth plan for continuing training
• Provides or facilitates evidence-based group education in Illness Management Recovery, work-readiness skills development, relapse prevention, home management, and living skills.
• Participates effectively as a coequal member of a team of service coordinators with shared responsibility for supporting all residents.
• Takes the lead in responding to individual crises.
• Coordinate publication of each housing community’s monthly newsletter
• Develop a directory of services/resources for each housing community
• Mediates disputes between neighbors and/or between residents and property management.
• Ensures that paper and electronic data are secured from access by unauthorized persons.
• Responds to specific property management concerns regarding individual resident lease adherence within 24 hours of being informed of a concern (within 1 hour in emergencies).
• Assists residents with preparations for unit inspections and recertifications.
• Provide proof of a current and valid driver’s license issued in the state of residency.
• Reviews and updates paper and electronic files of assigned residents at least quarterly, including:
• Works collaboratively with both residents and property management to fully resolve lease adherence concerns/housing risk and minimize lease terminations.
• Work collaboratively with property management staff and other departments of CommonBond Communities
• Actively participates in Advantage Services team meetings and promotes collaborative problem-solving and professional development.
• Links residents with new community-based services as individual plans warrant and assists residents in maintaining existing community-based linkages as needed.
• Conducts a thorough strengths-based assessment with each new resident and reassesses regularly with individual plan development.
• Provides case coordination for residents with internal and external partners.
• Contributes to the development of the community by participating in such responsibilities as the Resident Council and the community newsletter.

Requirements

• Excellent interpersonal, verbal, and written communication skills.
• Ability to respond to specific property management concerns regarding individual resident lease adherence within 24 hours of being informed of a concern (within one hour in emergencies).
• Have or be willing to obtain adequate automobile insurance.
• Knowledge and experience in supportive housing.
• Be Certified in CPR and First Aid or have the ability to become certified within six months of starting position.
• De-escalation and crisis intervention skills.
• Demonstrated experience working within diverse communities, which include people of various ages, genders, sexual orientations, national origins, income levels, ability levels, religious affiliations, races, and languages.
• Ability to lift, carry, push, and/or pull up to 50 lbs.
• Ability to interact verbally with internal and external audiences.
• Ability to file documents.
• Must be willing to carry a cell phone.
• Two years of experience implementing human service programs focused on ethnically, socially, and/or economically diverse populations.
• Ability to sit for extended periods.
• Associate or Bachelor’s degree in a related field or at least three years of experience in a related field.
• Must be willing to work evenings and weekends as scheduled.
• Meet the company Motor Vehicle Record (MVR) criteria.
• Two years of experience implementing programs that address mental health, chemical health, and/or co-occurring disorders and homelessness.
• Must be willing and able to travel between sites.
• Two years of experience implementing programs that use evidence-based models of intervention (e.g., IMR, supported employment, supportive housing).
• Residential and/or clinical experience with persons experiencing mental illness, chemical dependency, co-occurring disorders, and homelessness.
• Experience with medical social work and documentation.
• Ability to enter data into a computer.
• Be at least 21 years of age.
• Experience utilizing MS Office and web-based programs.

Benefits

• Benefits based on eligibility: Health insurance, Dental, Vision, PTO, Sick Time, Floating Holiday, Employer matching, 401(k), STD/ LTD, Life insurance, and a variety of employee-paid benefit options
• Employee recognition and rewards program
• Ongoing training and professional development
• Work-life balance
• A respectful and growth-oriented workplace
• Employee referral program

Training + Development

Interview process

Visa Sponsorship

Security clearance