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Adhesives Applications Group Manager Job
Bostik
Lead NA PSA technical service team, liaise across functions, drive growth and support customers.
3d ago
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Dublin, OH
Office Full-Time
Company Size
5,500 Employees
Service Specialisms
Adhesive Solutions
Construction Services
Technical Services
Engineering
Design
Sector Specialisms
Construction
Consumer
Industrial manufacturing
Automotive
Aerospace
Rail
Packaging
Tapes
Role
What you would be doing
lab safety
technical service
customer support
product qualification
metrics tracking
r&d liaison
- Maintain Technical Service labs safety, environmental compliance, and pilot plant safe practices. Lead and implement safety initiatives for the labs
- Collaborates with fellow technical and commercial employees to form a cohesive, global, customer –focused team
- Recruit, retain, and develop talent within the PSA technical service organization.
- Planning and Preparation: Effectively plan for customer interactions including agenda setting, clear objectives, and pre-work
- Provide product line or market presentations to customers as required
- Performance Management: Sets clear expectations and holds team accountable. Uses forward looking KPI’s to improve results. Build development plans for the team
- Support Account Managers to maintain customer base and grow the business
- Manage Technical Service Support for several, larger key accounts directly
- Include the account manager in all formal customer communications
- Practice safe work habits in accordance with OSHA, EPA guidelines and Bostik specific EHS expectations
- Develop application and end use expertise
- Facilitate progress on Quality incidents and investigations between organizational groups
- Lead the PSA Technical Service Team and be liaison with Sales, PLM, R&D, CS, and Marketing and Manufacturing
- Coordinate with Product Development and Marketing to assist with qualification and scale up of new products
- Serve as the lead in communication of current project status at accounts. Overall responsibility for the lab work performed for all customer projects.
- Develop and build effective relationships at customers especially with technical counterparts.
- Track metrics for TS team including new product introductions, lab case workflow and management, personnel goals and objectives and progress towards completion.
- Executes technical service strategies that support business strategy and drive business growth. Aligned with sales team on maintaining current business and closing new opportunities
- Organize and prioritize Technical Service team’s activities, maximizing lab resources to achieve project goals and customer requirements
- Build and leverage technical service team expertise to demonstrate value to the customer and competitor differentiation
- Market Intelligence on Technical trends observed at our accounts: Be the voice of customer (technical team) within Bostik organization. Also identify and articulate changing product requirements, trends and future product design considerations due to changing EH&S requirements
- Assist sales in making product and processing recommendations. Add value at customers by identifying opportunities to improve quality and increase productivity
- Support customers with product recommendations, customer seminars and training. Lead troubleshooting and complaint resolution initiatives. Lead field trials with current and new products
- Support new product development and commercialization
- Ensure cross-functional collaboration between Technical Service and other functions
- Influence strategic R&D programs and feed customer requirements for new product development into R&D programs
What you bring
salesforce
microsoft
bachelor’s
5+ years
presentation
team management
- Strong computer skills (Microsoft environment, Salesforce.com)
- Adept at presenting to large groups that delivers a concise and clear message to the audience
- 6 direct reports (5 Technical Sales Representatives and one Technician)
- 5+ years of progressive experience in B2B customer facing roles
- Ability to travel up to 30 % of the time
- Technical Strategy and Execution: Ability to define roadmap for growing the business that supports the strategy. Create actionable goals and objective for team to support growth
- 3+ yearrs managing and developing a sales or technical team strongly preferred
- Track record of proven success
- Experience in the acrylic and/or hot melt PSA market strongly preferred
- Strong interaction with Leadership, Global Market Managers and National Sales Managers
- Bachelor’s degree required, B.S. in technical field preferred, advanced degree a plus
- Coaching for Results: Skilled at providing guidance on building on strengths, addressing weaknesses, and developing their capabilities. Able to manage discussions with sensitivity and translating development needs into action. Cultivates talent in the organization
- Ability to work in a self-directed, hands-on environment
- Exceptional interpersonal, communication, listening, organizational, and presentation skills
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
Over 130 years
Years Established
The company has grown into a leading global adhesive solutions provider.
- The company specializes in creating advanced bonding technologies for a diverse range of industries.
- The company's expertise extends across flooring, roofing, and packaging, helping shape everyday products.
- Typical projects include designing adhesives for high-performance vehicles, efficient construction materials, and sustainable consumer goods.
- The company is known for its commitment to technological advancements, delivering products that meet the growing demands of modern industries.
- From small consumer applications to large-scale industrial operations, the company's versatile solutions provide lasting results.
- Boldness: think and act differently, propose, invent and act, taking initiative with preparation
- Openness: stay alert, listen to customers and colleagues, be receptive to new suggestions and ideas
- Sustainability: consider long-term environmental, economic and social well-being in all choices and actions
- Team spirit: respect and recognition of others, fostering solidarity, sharing responsibility to achieve common goals
- Integrity: steadfast commitment to a strict moral and ethical code, fairness, clarity, honesty, truthfulness
- Keeping our commitment: delivering on serious agreements, putting full integrity behind actions
- Performance: delivering high performance in our work
- Empowerment: enabling employees to take action and responsibility
- Solidarity: working together in unity and support
- Simplicity: creating solutions that are simple and effective
- Inclusion: valuing diverse talent and ensuring everyone can find the place that suits them
30% Energy Gain
Energy Efficiency Target
Aiming for a 30% improvement in energy efficiency (MWh per ton of product) by 2030 compared to 2020 levels.
7,000t CO₂ Saved
CO₂ Reduction Through Upgrades
Achieved 7,000 metric tons of CO₂ savings in 2023 via equipment upgrades at construction sites.
Net-Zero by 2050
Greenhouse Gas Target
Aiming for net-zero greenhouse gas emissions by 2050 across all operations.
13 Renewable Plants
Renewable Energy Initiatives
13 production plants fully powered by renewable electricity across the global network.
- Third-party-verified targets to reduce Scope 1, 2 & 3 greenhouse gas emissions, resource use and waste by 2030
- 50% waste reduction (ton per ton of product) by 2030 vs 2020
- 50% reduction of water consumption (m³ per ton of product) by 2030 vs 2020
- In the US approximately 90% of site energy from renewables by 2024; in France 70% by 2026
- Cape Town site: 370 m² solar panels avoiding 778 t CO₂ annually
- Oosterhout site: 240 m² solar panels avoiding 42 t CO₂ annually
- Launch of Kizen™ LIME packaging adhesives with minimum 80% renewable ingredients
- Fast Glue Ultra+ with 60% bio-based materials and recycled/recyclable packaging
- Diversity and inclusion are considered key to achieving richer and smarter solutions
- Core values include Inclusion, ensuring everyone can find the place that suits them
- No specific gender statistics or targets disclosed publicly
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