Assistant Director (Team Lead, End User Technology)

Description

• Work closely with the Service Desk to resolve escalated issues and improve L1-L2 handoffs.
• Evaluate and implement tools that enhance endpoint security, user provisioning, and digital workplace experience.
• Oversee software deployment, patch management, and endpoint hardening across SP Group.
• Administer collaboration and communication platforms, including email, voice, and messaging tools (such as Teams and Slack).
• Ensure compliance with IT equipping policies and lifecycle standards.
• Manage physical and virtual desktop provisioning and support.
• Lead the EUT team in managing email, audio visual, communication systems (e.g. IP Telephony and voice gateway) and endpoint platforms including Windows, macOS, iOS, Android devices using Intune, SCCM, and GPO.
• Maintain enterprise contracts and coordinate both hardware and software deployments for audio and visual systems within meeting rooms across SP offices.
• Maintain operational runbooks, SOPs, and knowledge base articles.
• Plan and execute major desktop rollouts (e.g., Windows upgrades, enterprise software upgrades) with minimal disruption.

Requirements

We are seeking a proactive and technically skilled candidate to lead the End User Tech (EUT) team. This role is critical in ensuring seamless IT support and endpoint experience across SP Group. The successful candidate will oversee desktop technologies, manage endpoint lifecycle and configurations, and work closely with the Service Desk to deliver high-quality support to all staff. The role also involves leading enterprise-wide change initiatives, coordinating with infrastructure and security teams, and driving continuous improvement in user experience.

• Strong knowledge of Microsoft technologies, Intune, SCCM, Azure AD, and endpoint security tools.
• Excellent communication, stakeholder management, and problem-solving skills.
• Bachelor’s degree in Information Technology, Computer Science, or related field.
• Experience with change management processes and cross-functional coordination.
• Proven experience in managing enterprise endpoint environments and at least 5 years leading IT support teams.
• Familiarity with AV systems, conferencing tools, and enterprise collaboration platforms.

Benefits

• You will work in teams that thrive on collaboration for outstanding achievements.
• You will receive attractive remuneration for good performance.

Training + Development

Interview process

Visa Sponsorship

Security clearance