Executive VP (Branch Operations)
Associa
Lead branch operations, ensure client retention, manage staff, finances, and communications.
12 days ago ago
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Falls Church, VA
Hybrid
Company Size
15,000 Employees
Service Specialisms
Community Management
Property Management
Consulting
Technical Services
HOA Management
Employee Development
On‑Call Maintenance
Roadside Assistance
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Residential
Commercial
Water Resources
Heavy Civil
Role
What you would be doing
client delivery
financial oversight
team supervision
reporting
retention planning
program implementation
- Responsible for teams efforts to successfully utilize integrated services to clients.
- Attend meetings with directors/clients and prospective clients as needed.
- Responsible for oversight of financial impact including but not limited to the following functions; chargebacks, Manager/Admin productivity, payroll overtime control.
- Directly responsible for observing, displaying and promoting the company pillars, values, goals and branch management plan.
- Responsible for team delivery of materials per contract to clients.
- Provide supervision, oversight and training for a staff of management, administrative and/or other support personnel.
- Directly responsible for action plans relative to retention efforts of at risk clients including meeting attendance and account support up to and including transition to a manager and for customer thermometer response and follow up with client and staff.
- Responsible for timely reporting and communication to leadership about client and assigned team and portfolio of clients.
- Responsible for delivery and adherence to company programs, information and directives.
- Establish and maintain positive relationships and communicate successfully with leadership and support teams.
- Perform Performance Planning Reviews and quarterly touch-in's to direct reports and oversee to ensure the process is achieved for all in the downline.
- Implement a proactive communication calendar to consistently communicate with our clients.
- Participate and provide oversight of internal controls and management standards.
- Determine appropriate staffing needs and oversee onboarding and training.
What you bring
communication
time management
management
gaap
microsoft office
community association
- Professional communication skills (phone, interpersonal, written, verbal, etc.).
- Time management and time critical prioritization skills.
- Self-motivated, proactive, detail oriented and a team player.
- Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at an expert level.
- 7+ years of Management and/or Supervisory experience required.
- Confidentiality and discretion in the performance of all duties and responsibilities.
- Knowledge of GAAP at a proficient level.
- 7+ years of Community Association experience and large-scale Portfolio Management experience preferred.
- Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at an expert level.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
1979
Year Founded
The company was established in 1979 in Dallas.
300+ Branches
Branches Globally
Associa has expanded to over 300 locations worldwide through steady growth and acquisitions.
7.5M Residents
Residents Served
They provide property management services to over 7.5 million residents globally.
- It emerged as a pioneer in comprehensive community management.
- It oversees operations for homeowners associations, condos, master-planned communities, and mixed-use developments.
- Its financial backbone supports large-scale budgeting, accounting, insurance, and administrative services.
- Routine projects include maintenance coordination, property restoration, lifestyle programming, and financial oversight.
- They’ve built a proprietary training platform, Associa University, to upskill staff and maintain service excellence.
- Unusually, they've integrated social sponsorships—like youth-sports grants—to enhance neighborhood engagement.
- Service
- Innovation
- Family
- Integrity
- Loyalty
$100,000
Disaster Relief Contribution
Provided disaster relief funds to support communities affected by Central Texas floods in July 2025.
- No explicit net‑zero or sustainability targets found on corporate site
- Corporate Responsibility section highlights support for communities during disasters
- No specific data‑driven environmental goals or net zero target date publicly disclosed
58% female
Employee Demographics
Refers to the percentage of female employees in the company's workforce.
52% people of color
Employee Diversity
Indicates the percentage of employees who identify as people of color.
- Established Associa Women’s Network to support women’s career growth and education
- Established Associa Multicultural Network to support cultural and ethnic understanding
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