Resident Field Service Technician (Pierre, SD or Fort Pierre, SD)

Description

• Identify and communicate solutions for customer service opportunities in the dealership’s area of responsibility
• Conduct self in the presence of customers and community so as to present a professional image of RDO Equipment Co.
• Diagnose, inspect, recondition, repair, assemble, and service equipment as assigned by the supervisor.
• Document machine information and repairs completed on work order, including parts and fluids used.
• Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
• Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
• Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.
• Maintain technical and product knowledge on all equipment sold within the dealerships area of responsibility.
• Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
• Maintain a clean work area, as well as care for all shop tools, machines, and equipment.

Requirements

• Strong organizational skills
• Excellent customer service skills
• Excellent mechanical skills
• Strong oral and written communication skills
• Trade-specific tooling, including hand and pneumatic tools
• Strong computer skills
• Ability to assemble and perform maintenance functions on equipment

Benefits

• Eligible for profit sharing which is based on department profitability and individual performance
• Training and development, as well as opportunities to grow within the organization
• Comprehensive benefits package

Training + Development

Interview process

Visa Sponsorship

Security clearance