Resident Field Service Technician (Pierre, SD or Fort Pierre, SD)
Rdo Equipment Co.
Sells and supports agriculture, construction, environmental, irrigation, positioning, and surveying equipment.
Repair, maintain, and service heavy equipment for customers safely and efficiently.
8 days ago ago
$30 - $44
Intermediate (4-7 years), Junior (1-3 years)
Full Time
Sioux Falls, SD
Field
Company Size
2,700 Employees
Service Specialisms
Construction services
Project Management
Consulting
Engineering
Design
Sector Specialisms
Agriculture
Construction
Environmental
Irrigation
Positioning
Surveying
Role
Description
equipment repair
service documentation
technical knowledge
safety compliance
customer solutions
tool maintenance
Identify and communicate solutions for customer service opportunities in the dealership’s area of responsibility
Conduct self in the presence of customers and community so as to present a professional image of RDO Equipment Co.
Diagnose, inspect, recondition, repair, assemble, and service equipment as assigned by the supervisor.
Document machine information and repairs completed on work order, including parts and fluids used.
Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.
Maintain technical and product knowledge on all equipment sold within the dealerships area of responsibility.
Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
Maintain a clean work area, as well as care for all shop tools, machines, and equipment.
Requirements
mechanical
tooling
computer
maintenance
customer service
communication
Strong organizational skills
Excellent customer service skills
Excellent mechanical skills
Strong oral and written communication skills
Trade-specific tooling, including hand and pneumatic tools
Strong computer skills
Ability to assemble and perform maintenance functions on equipment
Benefits
Eligible for profit sharing which is based on department profitability and individual performance
Training and development, as well as opportunities to grow within the organization
Comprehensive benefits package
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
Founded in 1968
Year Established
The company was established in 1968 by potato farmer Ronald D. Offutt.
80+ Locations
Across the U.S. and Globally
It supports global infrastructure and food-production projects.
$10,000 Start
Initial Financing
Financed through farmland sales and a loan.
Late 1990s Expansion
Diversified Equipment Ecosystem
Expanded into trucks, material-handling and equipment financing.
They offer a wide range of new, used and rental equipment across agriculture, construction, forestry, environmental cleanup, irrigation systems, and advanced surveying technology.
Their dealer portfolio features top manufacturers: John Deere, Vermeer, WIRTGEN Group, Topcon and Carlson—backed by parts, service and technical support.
They also integrate cutting-edge machine control and positioning technology to boost efficiency and accuracy on jobsites.
Despite their size, they emphasize local presence—each branch serves its region and supports communities through deep customer partnerships.
Culture + Values
Successful because of its people, each employee brings unique strengths, working collaboratively and creatively to solve customers’ problems.
Customer relationships extend beyond product sales, with customers at the heart of all business decisions to help them grow their businesses.
Team members seize opportunities to grow, improve, and overcome challenges, both in customer relationships and business practices.
Committed to integrity, the team follows through on every promise to customers and each other, doing what is right.
Success is driven by a competitive spirit, ensuring customer success without compromising ethics or integrity.
Environment + Sustainability
LEED certified 2015
Sustainability Milestone
Achieved LEED certification, highlighting sustainable construction and operation practices.
50% water use reduction
Efficient Landscaping
Water-efficient landscaping reduced water consumption by 50%, promoting environmental conservation.
McKinney facility uses low-emitting paints, coatings, and adhesives to improve indoor air quality and follows a green-cleaning policy with environmentally friendly products.
RDO has invested time and resources into sustainable building practices as evidenced by its LEED-certified facilities.
Inclusion & Diversity
3.7/5
Glassdoor Diversity & Inclusion Rating
Based on 74 employee reviews, the company received a 3.7/5 rating for Diversity & Inclusion on Glassdoor.
4.6/5
Gender D&I Rating (Women)
Women employees rated the company's gender diversity and inclusion efforts at 4.6/5, reflecting strong satisfaction in this area.
4.1/5
Gender D&I Rating (Men)
Men employees rated the company's gender diversity and inclusion efforts at 4.1/5, indicating satisfaction in this area.