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IT Specialist
Spc Construction
Provide IT support as primary point of contact for IT-related requests, troubleshooting incidents, and end-user training.
15d ago
$70,000 - $80,000
Experienced (8-12 years), Junior (1-3 years), Intermediate (4-7 years)
Full Time
Whitestone, NY
Office Full-Time
Company Size
500 Employees
Service Specialisms
Construction services
Project Management
General Contractor
Engineering
Design
Sector Specialisms
Commercial
Industrial
Restoration
Concrete & Façade Restoration
Expansion Joints & Sealants
Balcony & Deck Coatings
Below-Grade Waterproofing
Role
What you would be doing
it asset management
it support
application troubleshooting
user support
compliance management
user onboarding
- Prepare for deployment, maintain, and control IT assets inventory
- Establish and maintain working rapport with non-IT members acting as IT liaisons
- Act as primary point of contact for IT incidents and requests
- Analyze incidents, problems, and requests to identify trends and solutions
- Document actions and issues in IT Service Management tools
- Track, update, and follow-up on incidents, while communicating with users to gather requirements requested by escalation team(s)
- Effectively manage end-user support queues within IT service management tools
- Transition tickets within incident management system based on priority and escalation to other IT team members
- Learn Dragados custom applications to provide troubleshooting, support, and end-user training
- Respond and work on tickets in appropriate order to meet established SLAs effectively and consistently
- Provide end-user training, guidance, and assistance deskside, and via electronic communication (email, chat, video etc.) to various Dragados locations
- Educates employees on IT services and processes, including appropriate paths to engage IT for support
- Adhere and reinforce enterprise incident, problem, and knowledge management standards
- Responsible and accountable for user onboarding and offboarding process and procedures
- Prioritize incidents and identify problems to effectively resolve end-user request form local and remote locations
- Draft and up-keep IT support documentation for identified problem resolutions
What you bring
judgment
critical thinking
technical expertise
troubleshooting
project management
ticketing system
- Use judgment, critical thinking, technical expertise and troubleshooting skills to diagnose end-user incidents to restore services or provide solutions
- Basic project management skills and the ability to handle various tasks simultaneously
- Working knowledge of support-based ticketing system
- 3+ years related experience required.
- Undergraduate and/or vocational training
- Be able to easily work with abstract and highly technical concepts, as well as explain complex functionality to non-technical users and staff
- Experience supporting Microsoft technology, including Active Directory, Windows, M365 Office Suite, etc.
- Mobile device deployment, troubleshooting, and MDM management
- Bachelor's Degree in a technical related field from an accredited institution preferred.
- Tuition Reimbursement Program
- Medical/Extended Health Care, Dental, Vision and/or Provincial Medical
- Comprehensive compensation package and paid time off program
- Wellness benefits & Employee Assistance Program
- Industry leading 401(k)/RRSP
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- yes, for new hires as part of onboarding process.
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Company
Overview
- Founded in the early 1980s, SPC Construction has grown into a leading force in infrastructure development.
- With a reputation for precision and high-quality execution, SPC specializes in large-scale industrial and commercial projects.
- The company has delivered complex projects across various sectors, including transportation, heavy civil, and infrastructure.
- SPC has a strong ability to tackle challenging and multifaceted construction projects that require deep technical expertise.
- The company prides itself on strong safety standards, on-time delivery, and innovative construction solutions.
- SPC’s portfolio includes iconic transportation hubs, bridges, roads, and state-of-the-art industrial facilities.
- SPC is financially robust and positioned for continued growth and expansion in the competitive construction sector.
0.78%
Experience Modification Rating
The company prioritizes a safety mindset, achieving a low experience modification rating, which reflects minimal incidents and promotes safe work environments.
- Professional Work Environment
- Supportive, Team Environment with Growth Opportunities
- Collaboration, teamwork, and an unwavering commitment to excellence
- Nurturing individual growth through comprehensive training, mentoring, and tailored career paths
- Work‑life balance supported by flexible hours, gym facility, company‑sponsored lunches, vacation/sick days & birthday day off
- Market‑competitive salaries, annual performance‑based reviews, 401k plan and educational assistance
- Headquarters designed and certified LEED Platinum
- Sustainability embedded in office and projects to minimise environmental impact and enhance occupant well‑being
- Self‑perform capabilities and technology usage support efficiency and reduced waste
- Dedicated safety program contributes indirectly to resource stewardship through planning and incident prevention
- Commitment to building a workforce diverse in thoughts, perspectives and backgrounds
- Culture where every person can succeed without barriers
- Partnerships with organizations, diverse suppliers, women‑ and minority‑owned subcontractors and vendors
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