Sr.Manager, Change Management

Description

• Define KPIs and success measures for change adoption.
• Build integrated change and communication roadmaps aligned to project milestones.
• Partner with global, regional, and local marketing leaders to ensure alignment, buy-in, and a unified approach to change.
• Develop and deliver end-to-end change management strategies for marketing transformation initiatives (process, technology, org design, capability uplift).
• Manage cross-functional relationships across Marketing, Operations, Technology, HR, and Business stakeholders.
• Establish governance forums, cadence, and reporting for change initiatives.
• Lead execution of change initiatives across the marketing lifecycle—campaign operations, MarTech, analytics, content operations, compliance, governance, etc.
• Create high-impact presentations and materials for global leadership.
• Develop adoption frameworks, measure effectiveness, and continuously optimize.
• Drive enablement plans including training sessions, capability-building workshops, and onboarding for new tools and processes.
• Monitor progress, identify roadblocks, and provide corrective recommendations.
• Track performance, capture feedback loops, and present insights to leadership.
• Ensure clarity of “what’s changing, why, and for whom” across all marketing teams.
• Assess change impact, readiness, risk, and stakeholder landscapes across global and regional teams.
• Ensure consistent adoption of global processes in India-based teams and prevent fragmentation.
• Lead communication strategy for change programs—messaging, narratives, leadership updates, playbooks, FAQ documents, and business cases.
• Partner with global L&D or product teams to deliver localised rollouts in Gurugram and other hubs.
• Create documentation, best practices, and repeatable frameworks for future change rollouts.

Requirements

• 10–14 years of experience, with at least 5+ years in Change Management within Marketing, Digital, MarTech, or Transformation environments.
• Proven experience driving adoption of enterprise tools (e.g., Workfront, Salesforce, Marketo, Adobe, DAMs, AI/automation platforms).
• Exceptional communication, presentation, and stakeholder influencing skills.
• Strong project management and governance capability.
• Ability to navigate ambiguity and drive structure.
• Ability to simplify complexity, drive clarity, and build trust across large cross-functional teams.
• Change Management certifications (Prosci, ACMP) preferred.
• Analytical mindset & data-driven approach.
• Strong stakeholder management ability.
• Strong understanding of marketing operations, marketing technology, and campaign processes.
• Strategic thinking with hands-on execution.
• Excellent storytelling, communication, and facilitation skills.
• Experience working in global matrix organisations or GCCs.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance