Account Manager - Dealer Sales

Description

• Completes accurately and submits in a timely manner all documentation necessary to ensure that product can be ordered, and materials and installation scheduled
• Makes outbound lead follow-up calls to potential and existing customers by telephone and email to qualify leads and sell products and services
• Investigates and resolves customer enquiries and complaints, escalating to the SM when necessary and appropriate
• Organizes time and activities to maximize time in front of customers
• Represents the organization at all times in a professional, competent manner, in keeping with the high ethical and cultural standards of the organization
• Enters new customer data and other sales data for current customers into computer database
• Provides product demo's to qualified customers upon request, including appropriate pricing information
• Makes outbound calls to potential customers
• Compiles lists of prospective customers for use as sales leads, with focus on Dealer base
• Establishes lasting relationships to maximize sales / customer relationship. Specifically, develops long-term relationships with contractors, architects and trade organizations
• Informs customers and potential customers on a timely basis of business changes such as product offering, pricing, or assembly options
• Creates and demonstrates strong value propositions for each potential customer, and provides value engineering options when needed
• Obtains, updates and demonstrates detailed industry, Company, competitor and product knowledge
• Manages and grows assigned builder accounts
• Emphasizes salable features, quotes prices and credit terms, and prepares sales orders for orders obtained
• Handles in-bound sales lead calls to convert calls into sales
• Complies with company policies on pricing, discounting, credit and collections to ensure profitability
• Provides pro-active after-sales follow-up to ensure positive and acceptable CSR scores
• Designs and implements a sales plan that will achieve the sales goals detailed above
• Estimates delivery dates based on knowledge of Company's production and delivery schedules

Requirements

• Core selling and prospecting skills
• Must be prepared to work appropriate hours
• Communication skills, especially listening skills
• Basic financial skills
• Product knowledge
• Ability to work with fractions, percentages, and solve problems
• Basic knowledge of the construction industry
• Able to use electronic software (PQM, MS Office etc.) to quote, sell and order products and assist in providing prompt and on-time delivery
• Time management
• Industry knowledge- Strong dealer relationship base
• Must be able to read/comprehend
• Intermediate computer literacy
• Detailed knowledge and experience of the DURABUILT sales process
• Interpersonal skills
• Must be able to communicate in written and oral form
• Customer relationship skills
• Competitor knowledge
• Presentation skills
• Knowledge of company and DURABUILT operations, including installation
• Ability to perform calculations
• Ability to relate across a broad and varied customer base
• Driven individual with ability to develop new accounts, retain and service established accounts

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance