Dispatcher
Owl Services
Dispatch service technicians, manage schedules, and communicate with customers and staff.
9 days ago ago
Intermediate (4-7 years), Junior (1-3 years)
Full Time
Bloomfield, CT
Onsite
Company Size
3,000 Employees
Service Specialisms
Integrated Solutions
Fuel Dispensing
EV Charging
Compliance
Construction
Managed Services
Sales
Installation
Sector Specialisms
Petroleum
Clean Energy
Retail
Commercial
Fleet
Aviation
Marine
EV Charging
Role
What you would be doing
routing
data entry
compliance tracking
technical support
project planning
stakeholder communication
- Continuous communication with service technicians and providing optimal routing
- Attention to data entry, updating information in a timely manner throughout the day
- Collect and review service technician’s paperwork and notes for completeness
- Negotiating priority of service call
- Track that our service technicians comply with customer requirements
- Technical support; providing directions, changes in scheduling, etc
- Assist in closing service calls and invoicing
- Notifying customers of delay in delivery schedule
- Ensure scope, schedule, and budget data are communicated to stakeholders as they may evolve throughout a project
- Create detailed project plans, with all tasks, dependencies, and timelines identified, and keep those project plans continuously updated
What you bring
dispatch software
computer skills
high school
self-starter
problem solving
customer service
- Experience using internet maps and dispatch software
- HSA and FSA
- Self-starter with multi-tasking ability and strong interpersonal skills
- Must have an above average ability to multi-task in a fast-paced environment
- 3+ years of experience dispatching Field Service Techs
- Proven ability to accurately and quickly develop creative solutions to problems
- Excellent communication and customer service skills
- Strong computer skills, excellent communication and organizational skills
- Ability to meet flexible schedule demands including periodic rotating weekends per needs of the business.
- Must work well under pressure and attention to detail is an absolute must
- Ability to handle an extremely high volume of service calls
- High school diploma or equivalent
- Disability & Occupational Accident Insurance
- Flexible Time Off
- World-class paid training program for you to learn the skills for long term career success.
- 10 Paid Holidays
- Health, Dental, and Vision Insurance
- Company-Paid Life Insurance Policy
- Employee Assistance Program (EAP)
- 401(k) Company Match
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
2000s Founded
Year Established
The company was established in the early 2000s, marking the beginning of its growth into a leading firm.
- The company specializes in providing end-to-end services, from design to execution, across multiple sectors.
- With a strong focus on energy, industrial, and infrastructure projects, OWL has delivered complex, large-scale initiatives.
- OWL's diverse portfolio includes notable works in utilities, water resources, and transportation systems.
- The company stands out for its deep technical expertise, offering innovative solutions tailored to each project's unique needs.
- Projects often span across geographies, demonstrating OWL’s ability to operate in diverse environments and meet global standards.
- Customer Commitment: We strive to exceed our customers' expectations and deliver outstanding service.
- Integrity: We act with honesty and integrity in all our actions and relationships.
- Collaboration: We foster a collaborative environment that encourages teamwork and shared success.
- Innovation: We embrace innovation and continuous improvement to create value for our customers.
- Excellence: We pursue excellence in everything we do, holding ourselves to the highest standards of quality and performance.
Net Zero 2030
Carbon Emissions Target
The commitment to achieve net zero carbon emissions by a specific date.
- Implemented energy-efficient technologies across operations.
- Reduced waste through a comprehensive recycling program.
- Integrated sustainability into every aspect of business strategy.
- Creates a diverse and inclusive workplace as a strategic focus.
- Supports initiatives that promote gender equality and inclusive leadership.
- Tracks and reports gender diversity, aiming for gender balance across teams.
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