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Dispatch Lead - NV Union
Republic Services
Lead and direct dispatch operations in compliance with safety and regulatory standards, overseeing tasks related to dispatch, timekeeping, customer service, and data entry.
15d ago
$2,350
Intermediate (4-7 years)
Full Time
North Las Vegas, NV
Onsite
Company Size
42,000 Employees
Service Specialisms
Non‑hazardous solid waste collection
Waste transfer
Waste disposal
Recycling services
Energy services
Sector Specialisms
Residential
Commercial
Industrial
Manufacturing
Retail
Special Waste
Hazardous Waste
Recycling
Role
What you would be doing
dispatch support
dispatch training
customer service
team direction
data entry
route monitoring
- Fills in for dispatchers during vacations in addition to assigning work to the dispatch team.
- Conducts dispatch training.
- Acts as the primary point of contact for dispatchers requiring assistance and/ or guidance resolving issues.
- Provides direction to dispatchers and other office staff.
- Oversees and performs various tasks to support operations, including but not limited to tasks related to dispatch, timekeeping, customer service and data entry.
- Monitors and evaluates all assigned routes and miscellaneous requirements.
- Assists with route audits, reroutes and hazard assessment as needed.
- Partners with the Operations team to resolve customer service issues.
- Completes assigned special projects as directed by the Operations Manager or General Manager.
- Keeps attendance records for all workers; gives verbal and written warnings when necessary.
What you bring
high school diploma
dispatcher experience
computer navigation
supervisory experience
customer service
time management
- Good customer service skills to meet and exceed customer expectations; acts in a professional, courteous and cooperative manner toward customers and co-workers; works with a sense of honesty and trustworthiness.
- Good time management skills to ensure assigned responsibilities are completed in an efficient and safe manner.
- Ability to function as a team member and promote a positive work environment.
- High School Diploma or GED.
- Good follow through; ability to adhere to work schedule and follow through on challenges as they arise.
- Prior supervisory experience.
- Two plus years of prior experience working as a dispatcher (required).
- Ability to manage projects.
- Can easily navigate computes systems using different platforms.
- Short- and long-term disability.
- Health care and dependent care spending accounts.
- Great Place to Work
- Comprehensive medical benefits coverage, dental plans and vision coverage.
- Life insurance and accidental death & dismemberment insurance.
- 401(k) plan with a generous company match.
- Employee discount programs.
- Employee and Family Assistance Program (EAP).
- Employee Stock Purchase Plan (ESPP).
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- attendance records evaluation
- criminal and driving record checks
Company
Overview
1981
Year Founded
Established as a regional waste hauler.
$16 Billion
2024 Revenue
Annual revenue achieved in 2024.
$2+ Billion
2024 Net Income
Net income for the year 2024.
- It operates collection, transfer, recycling centers, landfills and energy‑from‑waste facilities across the U.S.
- Typical projects include curbside residential pickup, commercial/industrial waste hauling, recycling operations and landfill gas‑to‑energy plants.
- Specialisms span residential and commercial collection, industrial waste services, recycling processing, hazardous waste treatment, and renewable energy generation.
- Safe – We protect the livelihoods of our colleagues and communities.
- Committed to Serve – We go above and beyond to exceed our customers’ expectations.
- Environmentally Responsible – We take action to improve our environment.
- Driven – We deliver results in the right way.
- Human-centered – We respect the dignity and unique potential of every person.
35% emissions reduction
Net-zero greenhouse gas target
Aims to reduce absolute Scope 1 and 2 emissions by 35% by 2030, aligned with the Science Based Targets initiative (SBTi).
15% emissions reduction
Early achievement of interim target
Reduced operational greenhouse gas emissions by 15% as of 2023, meeting the 2025 interim target two years early.
40% material recovery increase
Resource recovery goal
Aims to increase the recovery of key materials by 40% by 2030, supporting circularity and resource efficiency.
50% biogas reuse increase
Biogas beneficial reuse target
Committed to increasing biogas sent to beneficial reuse by 50% by 2030, enhancing renewable energy generation.
- Open five new renewable natural gas plants; renewable-energy portfolio includes 86 projects
- Deploy collision-avoidance cameras on collection trucks (2,200+ units)
- Pace electrification: goal for 50% of new refuse vehicle purchases to be EVs by 2028
- Initiatives include landfill-gas-to-energy, polymer center for plastics circularity, recycling and organics programs
- Employee engagement goal: maintain ≥ 88% by 2030 (supports sustainability culture)
50% Ethnically Diverse Workforce
Diverse Workforce Representation
Half of the company's workforce is composed of ethnically diverse individuals, reflecting a commitment to inclusivity.
38% Leadership Roles by Women
Women in Top Leadership
38% of top leadership positions within the company are held by women, showcasing progress toward gender equality.
$75.8M with Diverse Suppliers
Diverse Supplier Spending
The company spent $75.8 million with certified diverse suppliers in 2022, aiming for $150 million by 2025.
82% Employee Satisfaction
Employee Satisfaction Rating
82% of employees rated the company as a great place to work in a 2024 survey, reflecting a supportive workplace culture.
- Established MOSAIC Council in 2013 to drive inclusion efforts, including recruiting partnerships, training, leadership development, and business resource group support.
- Removed college-degree requirements for many roles to broaden access and inclusivity.
- Aims to achieve 50% diversity in leadership roles by 2030.
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