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Operations SME, Subject Matter Expert
Aligned Data Centers
Operations SME supporting operational training, site support, and process improvement.
8d ago
Intermediate (4-7 years), Experienced (8-12 years)
Full Time
Plano, TX
Onsite
Company Size
500 Employees
Service Specialisms
Data Center Design
Construction
Consulting
Engineering
Turnkey Solutions
Project Management
Site Development
Operations
Sector Specialisms
Cloud
Technology
Financial Services
Enterprise
Service Providers
Role
What you would be doing
mop development
building systems
adc runbooks
project management
change management
operational training
- Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.
- Identify the gaps with Site and C-Ops, help with improvements to accommodate growth across the company.
- Maintain Operational awareness culture.
- Assist with establishing baseline MOPs and EOPs needed to operate a site.
- Conducts a routine and on-going assessment of all building systems operations.
- Planning/Organizing - Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
- Change Management – Assists in the Development of workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results
- Project Management - Develops project plans; Develops Budgets for projects; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
- Support the development of Practical Operational Training.
- Help identify operational processes that can be improved and standardized across all markets.
- Be the go-to of operations technical training documents for the site.
- Take part in assessing site operations teams through AMMO audits.
- Work with site ADC operations to implement revisions to ADC Runbooks that are shared by multiple departments.
- Support Operations best practices.
- Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
- Field Service Bulletins review for sites.
- AMMO audits follow ups and reviews and establishes action plans with OPS SME.
- Take part in hands-on training of the ADC Runbook training. (Operation effectiveness Drills, Incident response, Quarterly BCDR Drills)
- Collaboration with the Training department to ensure proper and timely training for all employees on newly deployed equipment or infrastructure.
- Respond immediately to site emergency situations (fire, evacuation, equipment failure, etc.) to support FMs and LCFT’s.
- building systems and critical facilities equipment.
- Report findings to OPS SME to drive process improvement and share lessons learned across the different sites.
- This position will support site operational training of all team members.
- Site support for SMEs and ARMs.
What you bring
autocad
visio
ms office
lcft
electrical license
problem solving
- Business Acumen - Understands business implications of decisions; assist in developing budgets and experience understanding reporting budgets/financials; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
- Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
- Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Team Player with Strong Communications skills; Remains open to others' ideas and tries new things.
- Professionalism - Approaches others in a tactful manner; Team Player across the organization; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
- Proven management skills, customer service orientation, and problem-solving knowledge.
- Ability to effectively respond, verbally or written, to sensitive issues, complex inquiries, or complaints.
- Ability to comprehend, analyze, and interpret complex project documents, AutoCAD, Visio, and PDF documents.
- MS Office applications. i.e., Excel, Outlook, Word, and PowerPoint.
- Requires good organizational skills, attention to detail and an openness to new ideas and procedures.
- LCFT/CFT Qualified – Building specific Qualified.
- Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
- Professional licenses strongly preferred (electrical and mechanical licenses)
- PM QA QC
- Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form and to work independently.
- Requires in-depth knowledge of applicable rule’s laws, codes, regulations, and ordinances in performing data/communications and MEP projects.
- Ability to analyze and solve problems involving several options with limited information.
- Understand the engineering design and operational aspects of all electrical systems.
- Ability to project and time manage effectively.
- Ability to make effective presentations and respond to questions from groups of managers, clients, customers, and the public.
- Demonstrate ability to work well under pressure with a proactive approach to unusual occurrences.
- Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
- Minimum Three years of responsibility in
- Requires a high level of commitment to customer service, whether co-workers or clients.
- Requires advanced analytical and quantitative skills.
- Repetitive strain injury potential due to computer use
- Frequently required to utilize hand and finger dexterity.
- Ability to develop operational standards, project tracking, and management documents.
- Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
- Operations specific Training.
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Interview process
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Visa SponsorshipInformation not given or found
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Company
Overview
- Founded to address the growing need for sustainable and scalable data center solutions.
- Focused on providing innovative, energy-efficient facilities for hyperscale and enterprise customers.
- Designed and built to optimize energy use, space, and scalability to meet the demands of modern businesses.
- Key projects include large-scale data centers tailored to the needs of the cloud, enterprise, and content industries.
- Offers cutting-edge technologies and infrastructure designed to maximize operational efficiency.
- Specializes in ensuring customers can grow their IT infrastructure while reducing their environmental impact.
91%
Employee Satisfaction Score
Reflects the high level of employee satisfaction within the company culture, significantly above the U.S. average.
- Our culture is founded in passion, engineered from innovation, and driven by the pursuit of operational excellence.
- Embody Integrity
- Never Stop Learning
- Think Ahead
- Make an Impact
- Inspire Innovation
- Respect Diversity
- Commit to Customer Success
- Celebrate Success
- Pursue Excellence
100% Renewable Power
Sustainable Energy Use
All power consumed is sourced from renewable energy.
80% Energy Reduction
Cooling Efficiency
Patented cooling technology reduces energy consumption by 80%.
85% Water Savings
Water Conservation
Advanced cooling systems cut water usage by 85%.
Three Green Globes
Sustainability Certification
Facilities earned top sustainability rating from Green Globes.
- Committed to zero-carbon hosting by 2040.
- Brownfield redevelopment with community benefits.
- Capable of supporting rack densities from 3–350 kW with low PUE and waterless cooling.
- Earned Green Globes certification for multiple facilities.
- Joined EPA Green Power Partnership and matches 100% electricity with green power.
- Integrated tracking for supply-chain carbon and circular asset management.
- Offers real-time carbon tracking dashboard for energy, emissions, and utility monitoring.
- N/A – no public, data‑driven DEI strategy or gender breakdown found
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