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Appointment Coordinator
West Shore Home
Confirm appointments and finalize staffing of sales schedules as an Appointment Coordinator.
21d ago
$2,003
Experienced (8-12 years), Expert & Leadership (13+ years), Intermediate (4-7 years)
Full Time
Mechanicsburg, PA
Office Full-Time
Company Size
1,200 Employees
Service Specialisms
Home Improvement
Bathroom Remodeling
Window Installation
Home Renovation
General Contracting
Sector Specialisms
Bathrooms
Windows
Floors
Doors
Home Remodeling
Home Renovation
Role
What you would be doing
consultant dispatch
customer communication
calendar management
appointment management
confirmation process
customer experience
- Dispatches Design Consultants to ensure all issued appointments are staffed and prepared for the consultation
- Call, text, and email customers to confirm appointments or clarify their project
- Satisfy call pull requests, calendar block requests, and any other requirements to ensure the calendar reflects accurately for Inside Sales availability
- Issues set appointments in accordance with established protocols controlling timing, location, and Design Consultant availability
- Remain on-process for all necessary confirmation attempts as defined by your Leadership Team
- Provide a 5-star experience to customers with proper communication etiquette
What you bring
2 years
high school
- Minimum of 2 years in a customer service or customer facing role
- High school diploma or equivalent required
- Comprehensive Health Insurance options (Medical, Dental, Vision, Accident, Life, Critical Illness, Short and Long-Term Disability)
- Employee Referral Program
- Passion for training and providing coaching opportunities to Leadership
- Paid training and unlimited professional growth potential
- 401(k) with company match
- Paid holidays and paid time off (PTO)
- Employee Discount Program
- HSA plan with company match
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- pre-employment background check
- post-offer drug screening
Company
Overview
Founded in 2006
Year Established
The company was established in Mechanicsburg, Pennsylvania.
>40 Branches
Branch Network
Operates through multiple branches to serve homeowners nationwide.
15+ States
Geographic Reach
Services are available in over 15 states across the U.S.
Megaplex Facilities
Training Centers
Features advanced megaplex facilities for training and distribution.
- Began as a small local remodeler and expanded nationwide.
- Uses a tech-driven platform with iPad design tools and streamlined scheduling.
- Most projects like window, door, or bath upgrades are completed in a single day.
- Growth is supported by multiple corporate campuses and regional hubs, including a western headquarters in Texas.
- Serves over a million homeowners across the U.S.
- Focuses on delivering bathroom remodels, window replacements, and door installations.
- Integrates distribution, office, and hands-on training in its facilities for seamless nationwide service.
- Innovation
- Compensation & Benefits
- Leadership
- Purpose & Values
- Embedding mission and values into culture
- Employees feel valued, supported, and have opportunity for career progression
- Employees free to express creative ideas
- Positive work environment where employees feel respected, collaborative, supportive, with a sense of belonging
- Retrofitted HQ2 into existing structure to reduce resource consumption, energy and waste
- LED lighting control system installed for energy efficiency
- Baseline energy management systems upgraded in HVAC and lighting
- Low‑flow plumbing fixtures installed
- Reused existing plumbing infrastructure in HQ2
- No publicly stated net‑zero target date found
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