Customer Service Representative at Oldcastle Buildingenvelope in Perrysburg, OH | Kablio

Role

Description

team support

issue resolution

customer support

data entry

product knowledge

Provide support and assistance to team members to ensure workflow efficiencies and accurate fulfillment
Maintain broad knowledge of clients, products and services of the organization
Resolving customer issues by diagnosing root cause, recommending solutions and expediting corrections
Provide proactive support and drive adoption across all accounts through clear communication, basic technical support and consistent customer engagement
Perform daily data entry with a strong focus on accuracy, timeliness, and efficiency

Requirements

problem solving

communication

overtime

fast-paced

math

customer service

Strong problem solving, organization and communication skills
Ability to accommodate mandated overtime
Ability to thrive in a fast-paced, collaborative environment while consistently meeting deadlines
Ability to read and perform mathematical calculations, and write measurements in number fractions at a high school education level
A minimum of 1-year previous customer service experience

Benefits

Compensation that rewards your hard work – A pay-for-performance culture with potential for annual raises and bonuses
Work-life balance – PTO and holidays, including floating holidays you can choose
Training – We will equip you with the knowledge and skills you need to succeed
Benefits that benefit you – industry competitive benefits at the lowest cost to the employee

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

With a rich history of providing innovative building solutions, Oldcastle BuildingEnvelope has become a leader in architectural products.
The company specializes in designing and delivering high-performance glazing systems for both residential and commercial projects.
A trusted partner in the construction industry, Oldcastle BuildingEnvelope works on a wide range of projects, from skyscrapers to luxury homes.
Known for their commitment to quality and cutting-edge technology, they provide systems that are both energy-efficient and aesthetically striking.
From curtain walls to custom windows and doors, their products can be found in iconic buildings around the world.
The company has a nationwide presence and offers services across a variety of sectors, focusing heavily on commercial and residential projects.
Oldcastle BuildingEnvelope's influence extends beyond just building envelopes, as it is at the forefront of sustainability and energy-efficient designs.

Culture + Values

Safety First – We are committed to the safety of our employees, customers, and partners.
Customer Focus – We strive to provide outstanding products and services that exceed customer expectations.
Excellence – We aim to set the standard for quality, innovation, and performance in our industry.
Integrity – We act with honesty, transparency, and accountability in all our interactions.
Collaboration – We believe in the power of teamwork, working together across functions and locations to achieve success.

Environment + Sustainability

Net Zero by 2050

Ambitious environmental goal

The company aims to achieve net zero carbon emissions, demonstrating a long-term commitment to reducing its environmental footprint.

Committed to minimizing environmental impact through sustainable practices.
Initiatives focus on reducing energy consumption and improving energy efficiency in manufacturing.
Designs and manufactures products with sustainable materials and energy-saving features.
Focus on reducing waste sent to landfills and promoting recycling within operations.

Inclusion & Diversity

diversity and inclusion strategy focuses on creating a culture where diverse perspectives are valued.
employee resource groups have been established to support inclusion and employee engagement.
goals have been set to increase female representation in leadership roles.
equal employment opportunities are maintained for all employees, regardless of gender, race, or background.

Articles

Wikipedia – Oldcastle BuildingEnvelope

Glass Magazine – Oldcastle BuildingEnvelope to Close New York Facility (May 28, 2025)

Reddit – Hiring Regional Operational Excellence Manager (June 24, 2024)

Reddit – Hiring Driver Class C (June 24, 2024)

Company

Overview

With a rich history of providing innovative building solutions, Oldcastle BuildingEnvelope has become a leader in architectural products.
The company specializes in designing and delivering high-performance glazing systems for both residential and commercial projects.
A trusted partner in the construction industry, Oldcastle BuildingEnvelope works on a wide range of projects, from skyscrapers to luxury homes.
Known for their commitment to quality and cutting-edge technology, they provide systems that are both energy-efficient and aesthetically striking.
From curtain walls to custom windows and doors, their products can be found in iconic buildings around the world.
The company has a nationwide presence and offers services across a variety of sectors, focusing heavily on commercial and residential projects.
Oldcastle BuildingEnvelope's influence extends beyond just building envelopes, as it is at the forefront of sustainability and energy-efficient designs.

Culture + Values

Safety First – We are committed to the safety of our employees, customers, and partners.
Customer Focus – We strive to provide outstanding products and services that exceed customer expectations.
Excellence – We aim to set the standard for quality, innovation, and performance in our industry.
Integrity – We act with honesty, transparency, and accountability in all our interactions.
Collaboration – We believe in the power of teamwork, working together across functions and locations to achieve success.

Environment + Sustainability

Net Zero by 2050

Ambitious environmental goal

The company aims to achieve net zero carbon emissions, demonstrating a long-term commitment to reducing its environmental footprint.

Committed to minimizing environmental impact through sustainable practices.
Initiatives focus on reducing energy consumption and improving energy efficiency in manufacturing.
Designs and manufactures products with sustainable materials and energy-saving features.
Focus on reducing waste sent to landfills and promoting recycling within operations.

Inclusion & Diversity

diversity and inclusion strategy focuses on creating a culture where diverse perspectives are valued.
employee resource groups have been established to support inclusion and employee engagement.
goals have been set to increase female representation in leadership roles.
equal employment opportunities are maintained for all employees, regardless of gender, race, or background.

Articles

Wikipedia – Oldcastle BuildingEnvelope

Glass Magazine – Oldcastle BuildingEnvelope to Close New York Facility (May 28, 2025)

Reddit – Hiring Regional Operational Excellence Manager (June 24, 2024)

Reddit – Hiring Driver Class C (June 24, 2024)