Mitigate risk for the firm by ensuring A/R is maintained below 60 days payable
Building High Performance Teams
Establish outstanding relationships with key stakeholders by soliciting feedback and excelling at world-class client service delivery
Build actionable and measurable career development plans for all direct reports
Advance the firm’s diversity and inclusion priorities with planful and focused talent planning
Drive account growth by articulating value proposition and ensuring expansion of services provided
Ensure highest qualified candidate is hired for all roles on the account
Create the vision of the account plan ensuring alignment of objects and driving high quality results which helps secure a future with no-bid contract renewals
Present an annual account plan which includes key objectives, client satisfaction results, summary of value-add activities, and outlines targeted expansion plans
Proactively manage to the account budget and identify opportunities to generate additional revenue on the account
Has proactively managed a budget
Achieving Financial Results and Contributing to Firm’s Revenue Growth
Requirements
facility management
real estate
mba
leadership
strategic
10+ years
Extensive experience hiring, training, and retaining large teams of talent in a client service environment
Proven capabilities in developing outsourced Integrated Facility Management solutions for global, Fortune 500 companies
Transformational leadership – leads change with energy and resilience to propel the business forward; has the courage to make complex decisions and take calculated risks; adjusts style to accommodate individuals and the various phases of growth
Commercially astute: quickly recognizes the different levers to pull to drive growth and increase productivity
Strategic mindset – able to see big picture and future direction of the business, then translate into achievable new business development opportunities
Exemplary executive presence – has the gravitas and sophistication to appropriately command the room both internally as a leader and more importantly externally with clients
Obsessed with customer habits and the data derived from those behaviors; keenly aware of trends within the industry
Bachelor’s degree with a broad range of business experience; MBA or post-graduate studies preferred
Seasoned leader with 10+ years of Facility Management and Commercial Real Estate executive leadership experience
Results driven – takes corrective action quickly and decisively when performance falls short and redirection is required; highly collaborative with exceptional integrity