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Service Coordinator
Twc Services, Inc.
Coordinates service requests, dispatches technicians, and supports client relations.
9d ago
Intermediate (4-7 years), Junior (1-3 years)
Full Time
Charlotte, NC
Field
Company Size
500 Employees
Service Specialisms
Construction services
Project Management
Consulting
Engineering
Architecture
Design
Technical Services
Turnkey
Sector Specialisms
Heating Ventilating and Air Conditioning (HVAC)
Commercial Cooking Equipment Service
Plumbing
Process piping
Drain-Waste-Vent piping
Indoor air quality
Test and balance
Chillers
Role
What you would be doing
client relations
work orders
parts procurement
preventive maintenance
dispatch scheduling
- Client Relations: With limited direction, maintains good client relations and provides clear communication to all external and internal clients. Notifies supervisor of any service issues and updates client websites as needed.
- Technician Administrative Support: Assists in gathering information from service technicians, accurately typing and logging work orders, and acquiring client approval in a timely manner. Reviews open work orders regularly for accuracy and completion. Assists in the procurement of parts and tools, and performs necessary follow-up for timely delivery. Is familiar with equipment, parts, and their suppliers.
- Service Agreements: Maintains and coordinates monthly Preventative Maintenance Agreement scheduling. Maintains a working knowledge of each agreement in order to meet specific client requirements. Orders filters as needed.
- Dispatching: Coordinates with team members and managers to schedule work. Dispatches the appropriate service technician at the proper time. Updates the dispatch board continuously and maintains the call schedule according to order of importance, location, contract specifications, and time allocation. Ensures calls are completed and reschedules incomplete calls.
What you bring
associate's
technical degree
certificate
0-2 years
technician
dispatch
- Education: Associate's degree or Technical Degree or Certificate
- Job Related Experience: 0-2 years of technician support or dispatching experience or Equivalent Experience
- Paid vacation
- Continuing education and advancement opportunities
- 401k with company match and profit-sharing
- Health, dental and vision insurance
- Paid holidays
- Growth potential with a stable company
- Term, AD&D and Dependent Life insurances
- Wellness reimbursement program
- Tuition reimbursement
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
- Founded with a focus on delivering comprehensive construction and facility management services.
- Specializes in large-scale projects across industrial, commercial, and infrastructure sectors.
- Known for tackling complex construction challenges in both public and private sector developments.
- Offers a wide array of services, including project management, design-build, and general contracting.
- Projects often include heavy civil works, structural engineering, and specialized infrastructure solutions.
- Distinguished by its ability to execute time-sensitive projects, with a strong focus on quality and safety.
- Proud of its history of sustained growth and consistently exceeding client expectations.
- Exceed our customers' expectations by providing easy, excellent service quickly and efficiently.
- Continuously improving our people, processes and productivity.
- Treat one another like family—a family‑owned, multi‑generational workplace where team members are self‑motivated, team‑oriented and enthusiastic.
- Invest in you to help you continuously improve your own skills and knowledge.
- Values honesty, integrity, quality craftsmanship, strong communication and conscientious teamwork.
- No public net-zero commitment or specific sustainability targets found on official site or LinkedIn.
- No measurable data-driven environmental strategy, goals or results currently disclosed.
- Affirmative Action and Equal Opportunity Employer—Minority/Female/Disabled/Gender Identity/Sexual Orientation/Veteran.
- Participates in E‑Verify and provides disability accommodation.
- Offers inclusive hiring support and access to diverse talent pools.
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