Building Solid Foundations with Premier Ready-Mix Concrete, Sand, Stone, and Gravel.
The Dispatcher is responsible for receiving, accurately entering, and processing customer orders for concrete and aggregates, ensuring quality service and timely delivery. This role serves as the primary point of contact for customers placing orders over the phone. The objective is to maintain accurate order information and uphold customer satisfaction.
Key duties include entering orders into the computer system, reviewing order details with customers, and verifying delivery dates, times, addresses, and special instructions. Dispatchers educate customers on product options and direct them to the company website for tools and resources. They also process COD and credit‑card orders, quoting prices, approving charges, and handling transactions through a telecheck machine. Daily interaction with CSC personnel, delivery professionals, and plant staff ensures efficient deliveries.
Dispatchers monitor KPI dashboards, troubleshoot complaints, and document issues for escalation to management when needed. They promptly report safety concerns, accidents, or material spills to the appropriate personnel. Additionally, they assign delivery professionals, dispatch trucks to plants and job sites, and track truck activity to maintain schedules. Developing upcoming assignment schedules ensures trucks are dispatched based on availability.
Non‑essential functions involve maintaining customer relationships, performing miscellaneous administrative tasks, and assisting Customer Service Representatives as required. The work environment is indoor with moderate noise, requiring approximately eight hours of seated work per day. Physical and mental demands include high‑stress, fast‑paced conditions and the ability to read maps and use online routing tools.
The position requires prior logistics or dispatch experience, high school education, and strong written and verbal communication, basic math, and computer skills, including Microsoft Office and dispatch software. Desired qualifications include knowledge of concrete, sand, and gravel transportation, excellent organizational abilities, and bilingual Spanish capability. Certifications are not required.
Founded in 1962, Chaney Enterprises is Built on Passion and committed to delivering high-quality ready-mix concrete, aggregates, and building materials. With operations spanning the Mid-Atlantic and Southeastern regions, the company supplies materials by land, sea, and rail. Headquartered in Annapolis, Maryland, Chaney Enterprises operates more than 110 ready-mix concrete plants and over a dozen sand and gravel facilities. Focused on innovation, sustainability, and local service, Chaney Enterprises lays the foundation for stronger communities every day. đź”—For more information, visit ChaneyEnterprises.com.