Customer Liaison Officer at Network Plus in Worsley, England, United Kingdom | Kablio
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Customer Liaison Officer
Network Plus
Network Plus delivers high-performance infrastructure solutions across diverse sectors.
Liaise with customers during gas pipe replacement projects across NW
9 days ago ago
Junior (1-3 years)
Full Time
Worsley, England, United Kingdom
Field
Company Size
1,000 Employees
Service Specialisms
Engineering
Telecoms
Infrastructure
Utilities
Civil Engineering
Project Management
Technical Services
Design
+1 more
Sector Specialisms
Gas
Power
Telecoms
Transport
Fencing
Vegetation Management
District Heating
Water
+2 more
Role
Description
kpi monitoring
trend analysis
gas supply
project liaison
customer communication
complaint resolution
Take ownership of CARE activities (Pre, During & Post) necessary to achieve exceptional customer feedback and customer satisfaction scores.
Liaise with the planning team to understand which projects require a CLO on site.
Engage customers via relevant communications such as letters, drop cards within the prescribed noticing timeframe.
Coordinate and support LDP Lasting Impression and Community Social Value events.
Working toward KPIs and conducting trend analysis against failures.
Manage and identify PSR customers in accordance with GSOP3, ensuring that replacement gas supplies are installed on their premises when requested.
Support operational ownership in resolving customer enquiries and complaints within D+1 working days.
Deliver effective walk off post completion activities that are coordinated by the Customer Manager.
Requirements
driving licence
customer service
adaptability
excel
digital devices
travel
Driving Licence
Previous customer service experience, Able to adapt to customer needs
Microsoft Excel proficient
Able to use digital devices and built in apps.
You will be required to travel to multiple sites across the north west on a daily basis, having a driving licence is necessary to do this role.
Benefits
Information not given or found
Training + Development
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Interview process
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Visa Sponsorship
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Security clearance
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Company
Overview
Provides advanced infrastructure solutions to a wide range of industries.
Specializes in telecoms, utilities, transport, and energy infrastructure.
Has been involved in numerous high-profile projects, including building and maintaining essential networks for vital services.
Focuses on innovation and handles complex, large-scale projects requiring precision and expertise.
Known for designing, installing, and managing critical infrastructure that powers communities and businesses.
Partners with leading organizations to maintain the highest standards in infrastructure.
Operates in both urban centers and remote areas to ensure connectivity and power for all environments.
Continues to play a pivotal role in transforming infrastructure development and management.
Culture + Values
“Stop, Think, Observe and then Proceed” (S.T.O.P. Cards) – empowering every team member with authority to halt unsafe work
“License to Operate” – a clear tiered structure defining competency, experience, performance and behaviour, promoting career progression
Collaborative partnerships focusing on health, safety, compliance, customer service, efficiency and sustainability
Environment + Sustainability
Score of 21
Top DitchCarbon Performer
Achieves a score of 21 on DitchCarbon, significantly outperforming 72% of industry peers.
Committed to net zero – collaborating on underground cabling schemes that support clients’ net zero ambitions
Committed to initiatives including Science Based Targets Initiative, Carbon Disclosure Project and The Climate Pledge
Uses HAVI Watch to monitor operator vibration exposure – part of broader environmental and HSEQ strategy
Inclusion & Diversity
Shortlisted twice
Women in Utilities Awards
Recognized for contributions to gender diversity in 2025.
Established 'Women in Network Plus (WIN+)' group; actively hosting Autumn Roadshows
Leadership development schemes in place, though no specific gender ratio statistics publicly disclosed
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