Customer Liaison Officer

Description

• Take ownership of CARE activities (Pre, During & Post) necessary to achieve exceptional customer feedback and customer satisfaction scores.
• Liaise with the planning team to understand which projects require a CLO on site.
• Engage customers via relevant communications such as letters, drop cards within the prescribed noticing timeframe.
• Coordinate and support LDP Lasting Impression and Community Social Value events.
• Working toward KPIs and conducting trend analysis against failures.
• Manage and identify PSR customers in accordance with GSOP3, ensuring that replacement gas supplies are installed on their premises when requested.
• Support operational ownership in resolving customer enquiries and complaints within D+1 working days.
• Deliver effective walk off post completion activities that are coordinated by the Customer Manager.

Requirements

• Driving Licence
• Previous customer service experience, Able to adapt to customer needs
• Microsoft Excel proficient
• Able to use digital devices and built in apps.
• You will be required to travel to multiple sites across the north west on a daily basis, having a driving licence is necessary to do this role.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance