Technical Support Specialist (Help Desk) at Harris Beach Murtha in Pittsford, NY | Kablio

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Technical Support Specialist (Help Desk)

Harris Beach Murtha

Provides a broad range of legal services with a focus on business, commercial, and government sectors.

Provide IT help desk support, troubleshooting hardware/software, and user assistance.

3 days ago ago

Experienced (8-12 years), Intermediate (4-7 years)

Full Time

Pittsford, NY

Hybrid

Company Size

300 Employees

Service Specialisms

Legal Services

Litigation

Real Estate

Corporate Law

Mergers and Acquisitions

Employment Law

Environmental Law

Tax Law

Sector Specialisms

Energy

Education

Financial Services

Food and Beverage

Retail

Hospitality

Municipalities and Local Agencies

Corporate

Role

Description

technical support

system deployment

server troubleshoot

user training

record keeping

sharepoint integration

Provide technical support by phone, in person, and in writing
Configure, install, test, and deploy systems and applications
Troubleshoot server and network issues, including Office 365 and Microsoft Server environments
Assist users with software and hardware issues, including escalated support requests
Prepare user reference materials and provide training on new or unfamiliar systems
Maintain accurate records of support interactions and recurring issues
Participate in firm-wide initiatives such as legal project management, SharePoint integration, and office reorganizations
Travel between offices when needed

Requirements

citrix

windows

teams

webex

it degree

3+ years

Familiarity with Citrix or other remote access technologies
Are comfortable working in the office three days each week, after training
3+ years of experience in IT support, including network, customer, and systems support
Have exceptional verbal and written communication skills
Strong troubleshooting skills across a variety of systems and technologies
A college degree or certification in IT or Computer Science (preferred)
Experience with Windows 10/11, Windows Server, Office 2016/365, and conferencing tools like Jabber, Teams, and Webex
Excellent client service, communication, and listening skills
Enjoy working with diverse personalities within various levels of the firm

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Over 50 Years

Years in Business

The firm has established a strong presence in various legal sectors over decades.

Fortune 500

Enterprise Clients

The firm serves a range of clients, including large corporations such as Fortune 500 companies.

Specializes in providing services to both private and public sector clients, with a diverse range of industries served.
Offers expertise in corporate law, real estate, environmental matters, and public infrastructure.
Known for managing large-scale commercial and government projects, especially in energy and utilities.
Distinct for its ability to handle complex regulatory issues and navigate government policy challenges.
The firm has expanded through strategic mergers, strengthening its position across several U.S. regions.

Culture + Values

Environment + Sustainability

Inclusion & Diversity

Articles

Harris Beach Overview