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Night Auditor FT
Highgate
Highgate is a global investment and hospitality management firm focused on creating value in real estate.
Reconcile financials, prepare reports, and provide guest services during night shift.
Perform guest services functions as required (i.e. check guests in/out, take reservations, we-up calls, etc.).
Audit and reconcile all Front Desk and Food & Beverage Cashier’s work.
Ensure overall guest satisfaction.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures.
Audit, reconcile, consolidate, and transmit all credit cards on a timely basis.
Maintain a warm and friendly demeanor at all times.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Prepare and distribute month-end reports.
Input and update financial information into corporate communications network.
Audit and reconcile financial and statistical reports.
Handle guest requests
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Perform daily, weekly, monthly and annual data processing system functions as required.
Prepare and distribute necessary daily reports as required (i.e., Daily Operating Report, Discount Programs, Tax Reports, etc.) according to hotel standards.
Prioritize job functions in order to meet deadlines.
Ensure accuracy of all numbers reported including statistics.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Respond to governmental inquiries upon receipt.
What you bring
computer skills
high school
guest service
problem solving
multitask
hotel experience
Must be able to maintain confidentiality of information.
Must be able to prioritize job functions in order to meet deadlines.
Computer knowledge/skills required.
Sedentary work – Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Guest Service Experience preferred.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Must be able to work with and understand financial information and data, and basic arithmetic functions.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to cross-train in other hotel related areas.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to show initiative, including anticipating guest or operational needs.
High School diploma or equivalent and/or one year of progressive experience in a hotel or related field required.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be willing to cross train in other accounting or hotel-related areas.
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