Senior Manager – IT Infrastructure and Digital Initiatives
Adani Airport Holdings Ltd
Operates and develops airports in India via PPP, managing eight airports and leading in infrastructure.
Lead IT infrastructure, operations, security, and digital initiatives for site
9 days ago ago
Expert & Leadership (13+ years)
Full Time
Guwahati, Assam, India
Onsite
Company Size
525 Employees
Service Specialisms
Airport Management
Cargo Handling
Passenger Services
Retail and Duty‑Free Operations
Route Development
Smart Airports Program
Ground Handling Services
Digital Identity Solutions
Sector Specialisms
Airport Infrastructure
Airport Operations Management
Airport Security
Biometric Passenger Journey
Operations Efficiency
Ground Handling Services
Retail
Food & Beverages
Role
Description
security controls
incident response
service deployment
backup management
vendor management
performance monitoring
Ensure smooth execution of all phases of project life cycle at the site level ( site design requirements / testing / implementation / knowledge transfer)
Implement information security, privacy and data protection controls (people/process/ technology) to adequately mitigate security risks and provide feedback on their effectiveness
Track site-level IT performance metrics and frameworks and IT service levels and ensure adherence to defined standards/ SLAs
Ensure prompt resolution/ escalation of security incidents; Record and maintain log of security incidents and exception handling
Drive site adherence to IT security framework, policies and guidelines
Deploy new IT services and solutions at the site and understand the traction and level of approval from the users for the same; Analyze the adoption of IT services and solution by customers, ensuring that customers' expectations are met
Run awareness initiatives (workshops, online teasers, mailers etc.) to spread awareness about IT security policy across the site
Establish and maintain backup/ recovery measures for exigencies, in line with Crisis Management and Disaster recovery plans as part of overall Business Continuity framework
Drive site IT projects with respective partners and internal stakeholders in a collaborative and time bound manner; Escalate issues if any in a timely manner and ensure that requisite support is provided
Ensure all IT related documentation is well maintained at the site (User Manuals, Operations guides etc.)
Facilitate SME training/ transition interventions at the site in collaboration with partners and conduct knowledge transfer success measurement
Monitor the validity of site-related infrastructure, applications and systems licenses and ensure timely renewal
Conduct partner performance reviews from an operational perspective with respect to agreed SLAs and escalate deviations if any; Provision adequate partner support for smooth operations
Adopt and implement IT polices at the site in alignment with the business direction and Adani ITIL framework
Facilitate demand management analysis by capturing demand for infrastructure/ application related IT services and solutions at the site and identifying consumption patterns
Track partner performance and service levels at the site basis established SLAs and report the same to the business IT team in a periodic manner; Report noncompliance if any
Ensure maintenance of IT hardware (Network, Server Architecture and Inventory) applications and systems at the site-level
Lead effective deployment of IT assets, systems, procedures and processes with respect to consistency, reliability and effectiveness
Facilitate partner road shows/ POCs at the site as directed by the business IT team and update the business IT team on corresponding value addition
Facilitate internal & external IT audits as per the BU defined framework; Implement recommendations based on audit report findings for the site in order to bridge the gaps and ensure compliance
Receive undertaking from every employee to abide by the latest IT security policy
Partner with business IT team and other site IT heads in periodic review meetings; Share/ gather insights regarding resolution or discuss preventive plans for chronic issues and critical incidences
Manage IT incidences, inquiries/ requests by users of site IT services; Ensure resolution within established TAT levels; Consult business team/ group COEs and collaborate with external partners to resolve issues as and when required
Seek active feedback and document internal customer satisfaction levels from site IT perspective, as per group/ business protocols; Analyse feedback, generate reports and communicate results to concerned stakeholders
Evaluate and report service-level attainment at the site as per established frameworks and metrics; Escalate issues where necessary
Ensure ongoing compliance to IT policies and protocols & get sign-offs for any exceptions or non-compliance
Oversee performance and capacity of site IT services and solutions and ensure adherence to IT service level agreements; Resolve and escalate issues in case of non-adherence
Drive rationalization of site application/ infrastructure inventory in adherence to the inventory management directives and in consultation with BU/ group team
Track progress of site projects with respect to adherence to the established Project Management Methodology
Implement governance systems and processes at the site in alignment to the governance framework
Lead development / up-gradation of site IT systems, procedures & processes to cater to evolving needs and enhancing effectiveness and efficiency of operations
Implement processes and systems for maintaining security of IT solutions and services in line with standard operating procedures
Track and ensure IT budget adherence at the site level; Timely report budget overruns if any
Implement the sourcing plan for the BU and timely raise of PRs for procurement of site assets/ applications
Requirements
15+ years
networks messaging
infrastructure portfolio
bachelor's degree
fast paced
expert certification
15+ years in Networks & Messaging in a strategic IT outsourcing operating model, where progressive growth has been demonstrated
Prior experience in fast paced project teams, working under pressure and adhering to deadlines
Expert certification from leading industry bodies / companies / academic institutions / etc. in relevant areas is a plus
Prior experience in managing a large infrastructure portfolio (including Networks & Messaging) in the backdrop of a large IT transformation program.
Bachelor's Degree in Engineering, Computer Science, Information Technology or related field from a premier institute is required
Benefits
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Training + Development
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Interview process
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Visa Sponsorship
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Security clearance
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Company
Overview
₹750 million refinancing
Mumbai Airport Refinancing
Secured a refinancing for Mumbai airport in June 2025
25% passenger footfall
National Passenger Share
Handles a quarter of India's passenger footfall
33% cargo volumes
National Cargo Share
Controls a third of India's air cargo volumes
310+ retail outlets
Retail Expansion
Plans to introduce over 310 retail outlets at airports
Culture + Values
Environment + Sustainability
Net Zero by 2029
Operational greenhouse gas emissions target
Achieving operational net zero greenhouse gas emissions by FY 2028–29 (2029).
62% Emissions Reduction
Carbon footprint improvement via refrigerants
Reduced carbon emissions by 62% (~1 010 tCO₂e) through refrigerant conversion.
Water-Positive by 2029
Sustainability goal for water management
Aiming to achieve water-positive status by FY 2029.
Carbon footprint measured and reported year-on-year in line with ISO 14064, GHG Protocol and Airport Carbon Accreditation
Mumbai & Thiruvananthapuram airports certified ISO 50001:2018 for energy management
Mumbai Airport operates on 100% green electricity; achieved ACA Level 4+ “Transition”
Installed 32 EV charging stations (24 landside, 8 airside); converting fleet to electric
Treated & recycled 203 550 KL of water; maintain 41 rainwater pits at AMD, 20 at JAI; sensor taps, dry‑clean for solar panels
Zero waste to landfill certified by FY 2025–26 across airports
No net loss to biodiversity; comply with EIA and biodiversity management plans
Part of Adani Group SBTi commitment; green building certifications (Mumbai T2 platinum)
Inclusion & Diversity
20% Female Representation
Workforce Diversity
Female representation constitutes 20% of the total workforce at CSMIA, reflecting efforts toward gender diversity in the organization.
Diversity and inclusion listed as strategic ESG focus area with associated governance