Mgr, IT - Help Desk at Core & Main in St Louis, MO | Kablio

Role

Description

kpi monitoring

team management

root cause

process development

project management

quality assurance

Monitor and report on Help Desk KPIs and metrics to identify trends, improve response times, and enhance associate satisfaction.
Select, develop, and motivate assigned staff, fostering a high performing, engaged team.
Manages a group or team of professional individual contributors and/or indirectly supervises support staff.
Leverage the Help Desk Quality Assurance Program to monitor performance and coach associates on best practices according to internal SOPs.
Build upon the current roadmap and cast vision for the future state of the Service Desk, driving continuous improvement initiatives.
Oversee daily Help Desk operations, ensuring timely and effective resolution of technical issues.
Develop and implement support processes and procedures to optimize service delivery and improve efficiency.
Communicate status of activities with the team, peers, management, and end-associates.
On rare occasions there may be a need to move or lift light articles.
Manage and track the progress of multiple projects, ensuring they stay on scope, schedule, and budget.
Lead technical root cause analysis activities with Help Desk Leads to prevent recurring issues.
Build strong relationships with associates and operational teams to understand needs and resolve business issues.
Execute project plans from initiation through completion with alignment to organizational goals.
Lead efforts to resolve trending technical problems by analyzing issues, determining the best course of action, providing direction, and reallocating resources as necessary.
Collaborate with cross-functional teams to identify, plan, and implement solutions that save time and effort.

Requirements

7+ years

team lead

certification

systems dev

project mgmt

bs/ba

Experience in a matrix management environment.
7 plus years’ experience in related field; 3-5 of which is in a leader/team lead capacity.
May require certification.
Experience in systems development and project management.
Bachelor's degree in Computer Science or related field preferred.
Advanced degree may offset less experience in some disciplines.
Typically requires overnight travel less than 10% of the time.
Generally, 7+ years of experience in a related field.
Typically requires BS/BA in a related discipline.

Benefits

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

2017

Founded Year

The company was incorporated in 2017 as part of HD Supply’s Waterworks division.

370 Branches

Locations

Operates a network of branches across the U.S., serving various clients.

7.4B Revenue

Annual Sales

Achieved $7.4 billion in annual revenue, driven by growth and acquisitions.

2025 Transition

Leadership Change

Mark Witkowski became CEO in March 2025, maintaining financial continuity.

Born from HD Supply’s Waterworks unit, it built upon a century of legacy firms to become a nationwide distributor.
Headquartered in St. Louis, it operates across the U.S., serving contractors, municipalities, and private water firms.
Delivers specialized products for both new construction and aging infrastructure.
Fuels growth through organic volume expansion and bolt‑on acquisitions like Geothermal Supply and EGW Utilities.
Typical projects include water‑main renewals, storm‑drain systems, fire‑sprinkler assemblies, and metering upgrades.
Recent deals underscore its expanding technical reach.
Recent leadership changes reinforce a decade of financial continuity.
Stock listed on NYSE and featured in the S&P MidCap 400, reflecting strong investor interest.

Culture + Values

Safety First: We make safety a priority and protect the well-being of our employees, customers, and communities.
Customer Focus: We are committed to exceeding the expectations of our customers by delivering high-quality products and services.
Integrity: We uphold the highest ethical standards in everything we do.
Innovation: We continuously strive to improve and seek new ways to serve our customers and communities.
Collaboration: We work as one team to achieve common goals and create value for our customers and stakeholders.
Accountability: We take responsibility for our actions and deliver on our commitments.

Environment + Sustainability

Net-zero by 2050

Carbon Emissions Target

Committed to achieving net-zero carbon emissions by the year 2050.

Committed to sustainability and environmental stewardship across operations.
Focus on reducing environmental impact through energy efficiency, waste reduction, and responsible sourcing.
Active participation in sustainable product development and promoting environmentally friendly infrastructure solutions.
Continuous efforts to optimize resource use and minimize the environmental footprint of business activities.

Inclusion & Diversity

Committed to fostering a diverse and inclusive work environment.
Aim to create a workplace where all employees feel valued and respected.
Focus on increasing gender diversity across the company, particularly in leadership roles.
Strive to provide equal opportunities for career development and advancement for all employees regardless of background or gender.

Articles

Careers at Core & Main

About Core & Main

Sustainability Initiatives

Role

Description

kpi monitoring

team management

root cause

process development

project management

quality assurance

Monitor and report on Help Desk KPIs and metrics to identify trends, improve response times, and enhance associate satisfaction.
Select, develop, and motivate assigned staff, fostering a high performing, engaged team.
Manages a group or team of professional individual contributors and/or indirectly supervises support staff.
Leverage the Help Desk Quality Assurance Program to monitor performance and coach associates on best practices according to internal SOPs.
Build upon the current roadmap and cast vision for the future state of the Service Desk, driving continuous improvement initiatives.
Oversee daily Help Desk operations, ensuring timely and effective resolution of technical issues.
Develop and implement support processes and procedures to optimize service delivery and improve efficiency.
Communicate status of activities with the team, peers, management, and end-associates.
On rare occasions there may be a need to move or lift light articles.
Manage and track the progress of multiple projects, ensuring they stay on scope, schedule, and budget.
Lead technical root cause analysis activities with Help Desk Leads to prevent recurring issues.
Build strong relationships with associates and operational teams to understand needs and resolve business issues.
Execute project plans from initiation through completion with alignment to organizational goals.
Lead efforts to resolve trending technical problems by analyzing issues, determining the best course of action, providing direction, and reallocating resources as necessary.
Collaborate with cross-functional teams to identify, plan, and implement solutions that save time and effort.

Requirements

7+ years

team lead

certification

systems dev

project mgmt

bs/ba

Experience in a matrix management environment.
7 plus years’ experience in related field; 3-5 of which is in a leader/team lead capacity.
May require certification.
Experience in systems development and project management.
Bachelor's degree in Computer Science or related field preferred.
Advanced degree may offset less experience in some disciplines.
Typically requires overnight travel less than 10% of the time.
Generally, 7+ years of experience in a related field.
Typically requires BS/BA in a related discipline.

Benefits

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

2017

Founded Year

The company was incorporated in 2017 as part of HD Supply’s Waterworks division.

370 Branches

Locations

Operates a network of branches across the U.S., serving various clients.

7.4B Revenue

Annual Sales

Achieved $7.4 billion in annual revenue, driven by growth and acquisitions.

2025 Transition

Leadership Change

Mark Witkowski became CEO in March 2025, maintaining financial continuity.

Born from HD Supply’s Waterworks unit, it built upon a century of legacy firms to become a nationwide distributor.
Headquartered in St. Louis, it operates across the U.S., serving contractors, municipalities, and private water firms.
Delivers specialized products for both new construction and aging infrastructure.
Fuels growth through organic volume expansion and bolt‑on acquisitions like Geothermal Supply and EGW Utilities.
Typical projects include water‑main renewals, storm‑drain systems, fire‑sprinkler assemblies, and metering upgrades.
Recent deals underscore its expanding technical reach.
Recent leadership changes reinforce a decade of financial continuity.
Stock listed on NYSE and featured in the S&P MidCap 400, reflecting strong investor interest.

Culture + Values

Safety First: We make safety a priority and protect the well-being of our employees, customers, and communities.
Customer Focus: We are committed to exceeding the expectations of our customers by delivering high-quality products and services.
Integrity: We uphold the highest ethical standards in everything we do.
Innovation: We continuously strive to improve and seek new ways to serve our customers and communities.
Collaboration: We work as one team to achieve common goals and create value for our customers and stakeholders.
Accountability: We take responsibility for our actions and deliver on our commitments.

Environment + Sustainability

Net-zero by 2050

Carbon Emissions Target

Committed to achieving net-zero carbon emissions by the year 2050.

Committed to sustainability and environmental stewardship across operations.
Focus on reducing environmental impact through energy efficiency, waste reduction, and responsible sourcing.
Active participation in sustainable product development and promoting environmentally friendly infrastructure solutions.
Continuous efforts to optimize resource use and minimize the environmental footprint of business activities.

Inclusion & Diversity

Committed to fostering a diverse and inclusive work environment.
Aim to create a workplace where all employees feel valued and respected.
Focus on increasing gender diversity across the company, particularly in leadership roles.
Strive to provide equal opportunities for career development and advancement for all employees regardless of background or gender.

Articles

Careers at Core & Main

About Core & Main

Sustainability Initiatives