Technical Support Specialist - Imaging
customer engagement
product demonstrations
system installation
customer training
technical support
preventative maintenance
In this dynamic position, you'll combine your scientific knowledge and technical aptitude to provide expert support on sophisticated imaging instrumentation and software. You'll be responsible for installations, customer training, troubleshooting, and technical service, while also assisting the commercial team with pre-sales demonstrations and customer evaluations.
- Proactively engage with customers, sharing feedback and insights with the wider business.
- Support sales and applications teams with product demonstrations and technical expertise.
- Install and verify imaging systems at customer sites, ensuring users are fully trained and confident.
- Deliver customer training and support to maximize instrument performance and user satisfaction.
- Provide on-site, phone, and remote technical support, troubleshooting and resolving technical or application issues.
- Conduct preventative maintenance and minor repairs in collaboration with the service team.
degree
lab experience
imaging
communication
commercial
driving licence
This is an exciting opportunity for someone who enjoys variety, blending science, technology, and customer interaction, while representing a company known for innovation, reliability, and scientific excellence.
Are you a technically minded life scientist who enjoys working hands-on with cutting-edge imaging technologies?
Do you thrive on solving problems, supporting customers, and staying at the forefront of biomolecular innovation?
UK (Ideally based in the Golden Triangle: Cambridge, Oxford, or London)
- Degree (BSc, MSc or PhD) in Biochemistry, Molecular Biology, Cell Biology, Biophysics or a related discipline.
- 2-3+ years of laboratory experience with molecular biology, proteomics, or imaging applications.
- Strong technical aptitude and hands-on experience with complex laboratory instrumentation and scientific software.
- Excellent communication skills - able to train, present, and support customers with professionalism and clarity.
- Commercial awareness and a customer-first mindset.
- Full UK driving licence and willingness to travel frequently (50-65%).
Competitive salary (£) + car allowance + bonus + excellent benefits
- Opportunity to work with innovative imaging systems that advance biomolecular discovery.
- Competitive salary, company car allowance, performance bonus, and comprehensive benefits package.
- Real career development potential within a respected global scientific technology company.
- Gold Group Limited is a private limited company incorporated in January 2000, based in East Grinstead, West Sussex, UK.
- The company operates as a technical recruitment agency, specializing in sectors such as Life Sciences, Technology, Engineering, and Construction.
- Gold Group focuses on providing professional staff for highly technical industries, emphasizing in-depth knowledge and expertise in specific fields.
- The company's recruitment consultants are required to have detailed understanding of the industries they work in, going beyond general communication skills.
- As of January 2024, Gold Group reported total assets of £1.97 million and net assets of £65,590.
- The company's turnover for the fiscal year ending January 2024 was reported to be £9.4 million, with an industry-adjusted enterprise value estimate of £1.8 million.
- Gold Group has maintained a 30-year history of uninterrupted dividends, demonstrating financial stability.
- The company operates globally, with a diverse product mix across different sectors, providing resilience through national cyclicality.
- Gold Group's services include a 'one-stop shop' for cost-effective geotechnical solutions, reducing interface risk for clients dealing with multiple suppliers.
- The company has a track record of successful projects, attributed to their specialized knowledge and experience in local markets and ground conditions.
