Technical Support Analyst - 1st at Nai Wisinski Of West Michigan in Collingtree, England, United Kingdom | GBP27,000-30,000 | Kablio

Role

Description

2nd level

rmm dashboard

ticket management

remediation

automated actions

client support

Providing 2nd level support remotely
Collaborating with team members
Make sure that tickets aren't “stale” throughout the process
Review RMM dashboard and apply remediation actions as indicated by our processes
Acting as the first point of contact via phone, email or ticket
Providing a friendly, quick and helpful experience for our clients
Make sure that client documentation is well maintained
Managing and recording all work though our ticketing system
Review regularly scheduled/automated actions as indicated by our processes
Use our ticketing system to work on and resolve helpdesk tickets & service requests

Requirements

azure

intune

microsoft 365

windows

service desk

1+ year

Ability to work well in a team and under own initiative
Basic understanding of security concepts
Ability to prioritise tasks on a busy and fast paced Service Desk
Great problem-solving skills
Microsoft Azure/Entra & Intune
Be able to drive to site for the shift (must have own transport)
Great communications skills, founded in being a good listener
Strong understanding of operating systems, business applications, printing systems and network systems
A love of (and ability to) solve problems & challenges
The ability to keep up with & adapt to the fast-paced IT world
An understanding of support tools, techniques and how technology is used to provide services
Use of our monitoring and management tool
Microsoft 365
Microsoft Windows
A minimum of 1 year experience working in a busy Technical Service Desk role, ideally at an MSP
Must be able to type quickly and accurately while talking on the phone
Excellent customer service and communication skills (verbal and written)

Benefits

High powered laptop
Employee Assistance and Wellbeing Program
Free on-site parking
Gym membership at office location
A proactive approach to ongoing training to help you develop life-long skills
Company pension
25 days holiday a year
Split tickets that have several issues into their own individual ticket

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

50 years

Regional real estate expertise

The firm benefits from decades of combined experience in the regional real estate market, leveraging the legacy of its founding companies.

Founded through the 2011 merger of NAI West Michigan and the Wisinski Group.
Headquartered in Grand Rapids with a second office in Kalamazoo, it has developed deep roots across West Michigan’s commercial landscape.
As the largest independent commercial real estate firm in its markets, it handles brokerage, leasing, property/facilities management, investment advisory, and due diligence.
Typical projects include arranging multi‑million‑dollar deals—like fully leased shopping‑center sales—and managing portfolios spanning millions of square feet.
Specializing in office, industrial, retail, multi‑family, investment and land, the firm supports clients from build‑to‑suit site selection to asset optimization.
A local leader with global affiliation, it balances personalized, community‑focused service with access to international real estate networks.

Culture + Values

Client expectations, needs, and timelines are met through relationship-centered service, with ownership in providing solutions.
A commitment to personal and professional growth, delivering the best in every endeavor to provide distinctive service quality and results.
Leadership that offers global solutions with local relevance, utilizing research and technology for cutting-edge performance.
Reliable and dependable relationships built on truthfulness, with a commitment to biblical principles in operations.
A supportive environment where people are treated with dignity and respect, fostering flexibility and awareness in interactions.
Collaborative problem-solving through teamwork, Valuing diverse skills and specialties, and holding each other accountable to shared goals and values.

Environment + Sustainability

Inclusion & Diversity

Top 5% Nationally

Women with CCIM Designation

The team includes multiple women who have achieved the CCIM designation, placing them in the top 5% nationally.

Highest number of female agents and property managers in West Michigan (as of Jan 2021).
Firm employs women in C‑suite and business owner roles to gain market advantage.
Women report better work/life balance support and team understanding of juggling responsibilities.

Articles

NAI Wisinski LinkedIn

NAI Wisinski Instagram

Contact page

Role

Description

2nd level

rmm dashboard

ticket management

remediation

automated actions

client support

Providing 2nd level support remotely
Collaborating with team members
Make sure that tickets aren't “stale” throughout the process
Review RMM dashboard and apply remediation actions as indicated by our processes
Acting as the first point of contact via phone, email or ticket
Providing a friendly, quick and helpful experience for our clients
Make sure that client documentation is well maintained
Managing and recording all work though our ticketing system
Review regularly scheduled/automated actions as indicated by our processes
Use our ticketing system to work on and resolve helpdesk tickets & service requests

Requirements

azure

intune

microsoft 365

windows

service desk

1+ year

Ability to work well in a team and under own initiative
Basic understanding of security concepts
Ability to prioritise tasks on a busy and fast paced Service Desk
Great problem-solving skills
Microsoft Azure/Entra & Intune
Be able to drive to site for the shift (must have own transport)
Great communications skills, founded in being a good listener
Strong understanding of operating systems, business applications, printing systems and network systems
A love of (and ability to) solve problems & challenges
The ability to keep up with & adapt to the fast-paced IT world
An understanding of support tools, techniques and how technology is used to provide services
Use of our monitoring and management tool
Microsoft 365
Microsoft Windows
A minimum of 1 year experience working in a busy Technical Service Desk role, ideally at an MSP
Must be able to type quickly and accurately while talking on the phone
Excellent customer service and communication skills (verbal and written)

Benefits

High powered laptop
Employee Assistance and Wellbeing Program
Free on-site parking
Gym membership at office location
A proactive approach to ongoing training to help you develop life-long skills
Company pension
25 days holiday a year
Split tickets that have several issues into their own individual ticket

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

50 years

Regional real estate expertise

The firm benefits from decades of combined experience in the regional real estate market, leveraging the legacy of its founding companies.

Founded through the 2011 merger of NAI West Michigan and the Wisinski Group.
Headquartered in Grand Rapids with a second office in Kalamazoo, it has developed deep roots across West Michigan’s commercial landscape.
As the largest independent commercial real estate firm in its markets, it handles brokerage, leasing, property/facilities management, investment advisory, and due diligence.
Typical projects include arranging multi‑million‑dollar deals—like fully leased shopping‑center sales—and managing portfolios spanning millions of square feet.
Specializing in office, industrial, retail, multi‑family, investment and land, the firm supports clients from build‑to‑suit site selection to asset optimization.
A local leader with global affiliation, it balances personalized, community‑focused service with access to international real estate networks.

Culture + Values

Client expectations, needs, and timelines are met through relationship-centered service, with ownership in providing solutions.
A commitment to personal and professional growth, delivering the best in every endeavor to provide distinctive service quality and results.
Leadership that offers global solutions with local relevance, utilizing research and technology for cutting-edge performance.
Reliable and dependable relationships built on truthfulness, with a commitment to biblical principles in operations.
A supportive environment where people are treated with dignity and respect, fostering flexibility and awareness in interactions.
Collaborative problem-solving through teamwork, Valuing diverse skills and specialties, and holding each other accountable to shared goals and values.

Environment + Sustainability

Inclusion & Diversity

Top 5% Nationally

Women with CCIM Designation

The team includes multiple women who have achieved the CCIM designation, placing them in the top 5% nationally.

Highest number of female agents and property managers in West Michigan (as of Jan 2021).
Firm employs women in C‑suite and business owner roles to gain market advantage.
Women report better work/life balance support and team understanding of juggling responsibilities.

Articles

NAI Wisinski LinkedIn

NAI Wisinski Instagram

Contact page