Customer Outreach Specialist I

Description

Join Power TakeOff's innovative Virtual Commissioning® (VCx®) Program as a Customer Outreach Specialist. Through email and phone calls you will reach out to prospective customers, schedule virtual meetings with a Power TakeOff Energy Advisor, and help implement energy‑saving opportunities.

The role includes participating in training, following established outreach processes, and conducting cold outreach to build and maintain a sales pipeline. You will nurture customer relationships, collaborate with internal teams, contribute to a positive team environment, and consistently apply professional communication and adaptability.

• Follow established playbooks and seek assistance when needed
• Document activities accurately and adhere to program processes
• Maintain reliable organization and time‑management practices
• Conduct cold outreach to build and sustain a sales pipeline
• Re‑prospect contacts to keep the pipeline robust
• Build positive customer relationships and adapt to their needs
• Ensure consistent follow‑ups and organized account management
• Collaborate with internal teams to support customer satisfaction
• Contribute to a positive team environment through discussions and meetings
• Identify and address barriers while articulating benefits to customers
• Maintain positive relationships with customers and colleagues under pressure
• Apply effective sales techniques to achieve goals
• Utilize CRM tools (e.g., Salesforce, Outreach.io) to manage pipeline and reporting

Requirements

• Complete in-depth training on outreach and energy efficiency basics
• Demonstrate reliability, accountability, and proactively request help
• Show persistence and resiliency when facing challenges
• Adapt professionally to change and use persuasive communication
• Possess at least 1 year of customer service or cold‑outreach experience
• Motivate engagement with prospects via calls, emails, and meetings
• Exhibit strong verbal and written communication skills
• Work effectively in a remote team, giving and receiving feedback
• Self‑motivated with a strong work ethic
• Demonstrate excellent organization, record‑keeping, and time‑management
• Bilingual ability is a plus

Benefits

Power TakeOff is a fully virtual company; employees may be based near Denver, CO or Kitchener‑Waterloo, Ontario, but residence in those hubs is not required. No travel is expected, and any necessary travel expenses are covered by the company.

Compensation includes $20.19 per hour ($42,000 annually) plus a performance‑based bonus. Benefits feature medical, vision, and dental insurance, HSA contributions, retirement plans with matching, a student‑loan incentive after 12 months, generous paid time off (15–20 vacation days, 7 well‑being days, holidays, winter break, and summer "Friyays").

Training + Development

Interview process

Visa Sponsorship

Security clearance