Sika develops and supplies specialty chemicals for construction and industrial applications.
The purpose of this office‑based role is to support the high‑performing Roofing Technical Team by managing incoming enquiries, gathering necessary information, and directing them to the appropriate staff to ensure accurate and efficient resolutions, thereby maintaining Sika’s high customer service standards. The role also provides exposure to live projects and technically driven specification tasks, helping the team meet deadlines and deliver an excellent experience to contractors and clients.
As an apprentice you will manage incoming calls and emails from internal and external stakeholders, gather additional data as required and allocate enquiries appropriately; monitor internal specification requests to ensure information is complete and accurate; and engage in technical processes that keep projects moving from opportunity through onsite work to the final guarantee stage. You will also attend a course at Preston College, with time allocated for coursework and monthly classes.
The minimum qualifications are GCSEs in Maths and English, good communication skills, enthusiasm, excellent reasoning, and solid computer literacy. You must be able to work autonomously, be a strong team player, multitask, delegate, prioritise, pay attention to detail, and build professional relationships with stakeholders, while developing problem‑solving and technical knowledge.
The apprenticeship offers a fantastic opportunity to learn while launching a new career, giving you experience in teamwork, communication, and our various roofing systems, and helping you build a strong foundation for a future in roofing. You will work towards an NVQ Level 3 qualification with strong support for both education and workplace learning.
The reward package includes a competitive salary and 25 days of holiday rising to 28 days with service plus bank holidays. Additional benefits are up to 10 % company pension contribution, private healthcare (with optional family cover), group life cover at six times your annual salary, global income protection, enhanced maternity and paternity pay, a staff discount platform, Cycle‑to‑Work scheme, dedicated service awards, and discounted Sika products.
Sika provides a supportive environment with a dedicated team, all necessary tools and equipment, and continuous learning and development opportunities to foster personal and professional growth. The full‑time role offers job stability within a respected, industry‑leading company known for integrity and innovation.
Potential career routes after the apprenticeship include Technical Services Advisor, Site Support Engineer, or Area Technical Manager, offering progression within a global company across various business areas. These routes allow you to advance within the company’s global operations.