Applications Support Specialist I at Moss & Associates (Construction) in Fort Lauderdale, FL | Kablio

Role

Description

first-line support

l1 troubleshooting

ticket management

system monitoring

access provisioning

knowledge base

Update the internal knowledge base with common issues and solutions
Verify system availability and report issues following maintenance activities
Follow up with users to ensure satisfactory resolution
Perform initial troubleshooting and resolve L1 issues within established SLAs
Monitor and respond to user inquiries during scheduled maintenance periods
Participating in team meetings and knowledge-sharing sessions
Perform routine system checks and report anomalies
Guide basic application functionality and navigation
Assist users with password resets, account unlocks, and access requests
Serve as the first line of support for incoming technical issues via phone, email, and ticketing system
Log, categorize, and prioritize support tickets accurately and efficiently
Document issue resolution steps and maintain knowledge base articles
Assist with user access provisioning and de-provisioning
Follow established standards and procedures for all applications supported
Monitor system alerts and respond to notifications promptly
Escalate complex issues to L2/L3 support teams with detailed documentation
Maintain accurate and detailed ticket documentation
Communicate status updates to users and stakeholders

Requirements

itil

bachelor's

windows

ios

ticketing

microsoft office

Ability to work independently and as part of a team
Strong understanding of IT Support fundamentals
Demonstrated ability to troubleshoot technical issues methodically
ITIL Foundation certification or familiarity with ITIL practices is preferred
Strong customer service orientation with patience and empathy
Bachelor's degree in Information Technology, Computer Science, or a related field is preferred
Excellent verbal and written communication skills
Proficiency with Microsoft Office Suite and collaboration tools
2+ years of experience in technical support or a help desk role is required
Experience with remote support tools is preferred
Experience supporting enterprise applications (ERP, CRM, etc.) is preferred
Ability to manage multiple priorities in a fast-paced environment
Strong organizational skills and attention to detail
Proficiency with Windows operating systems and iOS mobile devices
Proven experience using ticketing systems (e.g., ServiceNow, Jira Service Desk, Zendesk, or similar)

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded 2004

Company Establishment

Recognized for its rapid growth and prominent role in the construction industry.

The company has built a diverse portfolio, delivering projects across residential, commercial, industrial, and infrastructure sectors.
The company stands out for its ability to manage complex, large-scale projects, including high-profile government and private sector contracts.
Specializing in heavy civil work, the company has helped transform urban landscapes, constructing roads, bridges, and critical infrastructure.
Embracing a forward-thinking approach, the company integrates cutting-edge construction technologies to improve efficiency and quality.
The company has gained a reputation for its strong leadership, project management excellence, and unwavering commitment to timely project completion.

Culture + Values

Honoring Relationships
Entrepreneurial Spirit
Contagious Energy
Commitment to safety, quality, client engagement and employee development
Comprehensive training & development: eLearning, technical classes, leadership courses
Psychologically safe, supportive 'family-like environment'
Robust benefits: medical, dental, vision, 401(k) with matching & profit-sharing, paid maternity/paternity leave

Environment + Sustainability

432,100 tonnes CO₂

Annual Carbon Savings

Achieved through a wind energy project contributing to carbon-neutral operations.

Top 17%

EcoVadis Rating

Received an EcoVadis Silver rating, placing it in the top 17% of its sector as of October 19, 2023.

16% CO₂ Reduction

Carbon Calculator Impact

A UK carbon-calculator tool has enabled a 16% reduction in CO₂ emissions per square meter since 2019.

7% CO₂ Savings

EV Charging Stations

Installed EV charging stations and subsidized electric vehicle purchases for employees, resulting in a 7% reduction in carbon emissions.

Signatory to Net Zero Carbon Events; target carbon neutrality by 2030
Certified carbon-neutral operations in North America and Europe via renewable energy and offsets
Purchased renewable electricity (wind/clean) for U.S. operations; solar PV array in Germany facility
Reduced single-use plastics; provided reusable bottles and sustainable food options

Inclusion & Diversity

96% of employees

Employee Satisfaction

Certified as a Great Place to Work, employees rank the workplace highly, with 96% proud to work there.

97% say 'great atmosphere'

Workplace Atmosphere

The company fosters a welcoming and inclusive environment, as confirmed by employees.

Supports employee resource group 'Moss Women in Construction' for women in non-traditional roles.
Equal‑Opportunity Employer with policies against discrimination based on race, gender identity, sex, sexual orientation, age, religion, disability or veteran status.

Articles

Why Moss (Overview & culture)

Construction Management Expertise

Community Engagement & Moss Foundation

LinkedIn – Careers & company insights

Role

Description

first-line support

l1 troubleshooting

ticket management

system monitoring

access provisioning

knowledge base

Update the internal knowledge base with common issues and solutions
Verify system availability and report issues following maintenance activities
Follow up with users to ensure satisfactory resolution
Perform initial troubleshooting and resolve L1 issues within established SLAs
Monitor and respond to user inquiries during scheduled maintenance periods
Participating in team meetings and knowledge-sharing sessions
Perform routine system checks and report anomalies
Guide basic application functionality and navigation
Assist users with password resets, account unlocks, and access requests
Serve as the first line of support for incoming technical issues via phone, email, and ticketing system
Log, categorize, and prioritize support tickets accurately and efficiently
Document issue resolution steps and maintain knowledge base articles
Assist with user access provisioning and de-provisioning
Follow established standards and procedures for all applications supported
Monitor system alerts and respond to notifications promptly
Escalate complex issues to L2/L3 support teams with detailed documentation
Maintain accurate and detailed ticket documentation
Communicate status updates to users and stakeholders

Requirements

itil

bachelor's

windows

ios

ticketing

microsoft office

Ability to work independently and as part of a team
Strong understanding of IT Support fundamentals
Demonstrated ability to troubleshoot technical issues methodically
ITIL Foundation certification or familiarity with ITIL practices is preferred
Strong customer service orientation with patience and empathy
Bachelor's degree in Information Technology, Computer Science, or a related field is preferred
Excellent verbal and written communication skills
Proficiency with Microsoft Office Suite and collaboration tools
2+ years of experience in technical support or a help desk role is required
Experience with remote support tools is preferred
Experience supporting enterprise applications (ERP, CRM, etc.) is preferred
Ability to manage multiple priorities in a fast-paced environment
Strong organizational skills and attention to detail
Proficiency with Windows operating systems and iOS mobile devices
Proven experience using ticketing systems (e.g., ServiceNow, Jira Service Desk, Zendesk, or similar)

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded 2004

Company Establishment

Recognized for its rapid growth and prominent role in the construction industry.

The company has built a diverse portfolio, delivering projects across residential, commercial, industrial, and infrastructure sectors.
The company stands out for its ability to manage complex, large-scale projects, including high-profile government and private sector contracts.
Specializing in heavy civil work, the company has helped transform urban landscapes, constructing roads, bridges, and critical infrastructure.
Embracing a forward-thinking approach, the company integrates cutting-edge construction technologies to improve efficiency and quality.
The company has gained a reputation for its strong leadership, project management excellence, and unwavering commitment to timely project completion.

Culture + Values

Honoring Relationships
Entrepreneurial Spirit
Contagious Energy
Commitment to safety, quality, client engagement and employee development
Comprehensive training & development: eLearning, technical classes, leadership courses
Psychologically safe, supportive 'family-like environment'
Robust benefits: medical, dental, vision, 401(k) with matching & profit-sharing, paid maternity/paternity leave

Environment + Sustainability

432,100 tonnes CO₂

Annual Carbon Savings

Achieved through a wind energy project contributing to carbon-neutral operations.

Top 17%

EcoVadis Rating

Received an EcoVadis Silver rating, placing it in the top 17% of its sector as of October 19, 2023.

16% CO₂ Reduction

Carbon Calculator Impact

A UK carbon-calculator tool has enabled a 16% reduction in CO₂ emissions per square meter since 2019.

7% CO₂ Savings

EV Charging Stations

Installed EV charging stations and subsidized electric vehicle purchases for employees, resulting in a 7% reduction in carbon emissions.

Signatory to Net Zero Carbon Events; target carbon neutrality by 2030
Certified carbon-neutral operations in North America and Europe via renewable energy and offsets
Purchased renewable electricity (wind/clean) for U.S. operations; solar PV array in Germany facility
Reduced single-use plastics; provided reusable bottles and sustainable food options

Inclusion & Diversity

96% of employees

Employee Satisfaction

Certified as a Great Place to Work, employees rank the workplace highly, with 96% proud to work there.

97% say 'great atmosphere'

Workplace Atmosphere

The company fosters a welcoming and inclusive environment, as confirmed by employees.

Supports employee resource group 'Moss Women in Construction' for women in non-traditional roles.
Equal‑Opportunity Employer with policies against discrimination based on race, gender identity, sex, sexual orientation, age, religion, disability or veteran status.

Articles

Why Moss (Overview & culture)

Construction Management Expertise

Community Engagement & Moss Foundation

LinkedIn – Careers & company insights