Customer Service Representative (CSR) at Handyman Connection - Toronto in Fishers, Indiana, United States | USD19-21 | Kablio

Role

Description

data entry

job coordination

call handling

customer service

outbound sales

scheduling

Play a crucial role keeping operations running smoothly
Gain business operations experience and develop sales/customer‑service skills
Answer incoming calls, handle questions, and schedule appointments
Coordinate jobs between customers and craftsmen efficiently
Conduct outbound sales and follow‑up calls to convert leads
Follow approved call scripts for consistent brand experience
Enter and maintain accurate job and customer data in Dispatch & ClientTether
Resolve customer service requests and complaints professionally
Communicate job details to field craftsmen and support office team
Keep customer records and scheduling information clean and organized
Meet monthly booking and customer‑satisfaction targets
Detail‑oriented multitaskers who keep schedules organized

Requirements

crm

scheduling

communication

detail‑oriented

customer service

self‑motivated

We take pride in delivering on our commitments, respecting the connections, taking pride in our work, and practicing continuous improvement. If you thrive in an organized, customer‑driven environment and enjoy helping people, we want to hear from you!

Work in a fast‑paced, varied environment
Use state‑of‑the‑art scheduling and customer‑management software
Strong verbal and written communication skills
Friendly, professional demeanor that builds customer confidence
High attention to detail and strong organizational abilities
Comfort making outbound calls and follow‑ups
Proficiency with basic office software and CRM/scheduling tools
Ability to thrive in a fast‑paced, changing environment
Self‑motivated, independent work ethic
Prior customer service, office admin, or call‑center experience (preferred)
Familiarity with home repairs/remodeling (preferred)
Customer service professionals who enjoy helping people
Sales‑savvy communicators comfortable with outbound calls

Benefits

Performance‑based bonus
Flexible schedule
Opportunity for advancement
Training and development
Earn $19‑$21 per hour plus performance incentives
Flexible full‑time or part‑time scheduling with office work options

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

$3.8M

Annual company revenue

Generated from home repair and remodeling services across North America.

Over 13,000 Projects

Completed client projects

Accomplished by some local branches since the late 1990s.

A trusted provider of home repair and remodeling services across North America.
Operates as a franchise model with tailored craftsmanship in various services.
Specializes in carpentry, painting, electrical work, plumbing, drywall, deck, and fence construction.
Typical projects include bathroom and basement renovations, as well as flooring and deck installations.

Culture + Values

Approaches work with a deep sense of purpose and commitment.
Believes in delivering craftsmanship that consistently surpasses expectations.
Operates on a foundation of trust, which is crucial to its success.
Values community engagement as a central aspect of its operations and connection-building.

Environment + Sustainability

Inclusion & Diversity

Articles

Handyman Connection Franchise Opportunities

Handyman Services in Toronto

Contact Handyman Connection

Role

Description

data entry

job coordination

call handling

customer service

outbound sales

scheduling

Play a crucial role keeping operations running smoothly
Gain business operations experience and develop sales/customer‑service skills
Answer incoming calls, handle questions, and schedule appointments
Coordinate jobs between customers and craftsmen efficiently
Conduct outbound sales and follow‑up calls to convert leads
Follow approved call scripts for consistent brand experience
Enter and maintain accurate job and customer data in Dispatch & ClientTether
Resolve customer service requests and complaints professionally
Communicate job details to field craftsmen and support office team
Keep customer records and scheduling information clean and organized
Meet monthly booking and customer‑satisfaction targets
Detail‑oriented multitaskers who keep schedules organized

Requirements

crm

scheduling

communication

detail‑oriented

customer service

self‑motivated

Work in a fast‑paced, varied environment
Use state‑of‑the‑art scheduling and customer‑management software
Strong verbal and written communication skills
Friendly, professional demeanor that builds customer confidence
High attention to detail and strong organizational abilities
Comfort making outbound calls and follow‑ups
Proficiency with basic office software and CRM/scheduling tools
Ability to thrive in a fast‑paced, changing environment
Self‑motivated, independent work ethic
Prior customer service, office admin, or call‑center experience (preferred)
Familiarity with home repairs/remodeling (preferred)
Customer service professionals who enjoy helping people
Sales‑savvy communicators comfortable with outbound calls

Benefits

Performance‑based bonus
Flexible schedule
Opportunity for advancement
Training and development
Earn $19‑$21 per hour plus performance incentives
Flexible full‑time or part‑time scheduling with office work options

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found