Description

The Associate Community Director reports to the Community Director within the Property Management department and is a non-exempt position. This role assists the Community Director in managing the financial and operational aspects of the community, ensuring accurate accounting, timely reporting, and effective use of the property management system.

The role has no supervisory responsibilities. The Associate Community Director must adhere to Gallery Residential’s policies, maintain reliable attendance and punctuality, and comply with all performance expectations.

Work is performed in an office environment but also involves frequent exposure to outdoor conditions that may be unpleasant or hazardous. Physical demands include standing, walking, climbing, stooping, squatting, and handling objects up to 20 lb independently or 50 lb with assistance, as well as operating golf carts and navigating stairs throughout the property.

• Work with on‑site team to prioritize solutions and drive journey metrics.
• Engage residents, prospects, associates, and stakeholders, embodying company culture values.
• Create and maintain clear, sequenced plans to successfully launch projects.
• Lead cross‑functional teams through change programs using frameworks and influence modeling.
• Participate in community and industry activities to enhance company reputation and personal development.
• Collect and post rent, fees, and other payments; prepare daily bank deposits and financial reports in the property management system.
• Review, code, and submit vendor and contractor invoices for payment, coordinating with accounting and obtaining manager approval.
• Enter approved bills into the accounting system, scan invoices to the data drive, and forward them for processing.
• Review resident accounts, communicate outstanding balances, and enforce lease terms to maximize revenue.
• Follow established eviction procedures, provide proper notice, and represent the property in court hearings.
• Process resident move‑outs, assess deposit and lease cancellation fees, and handle dispositions per legal requirements.
• Respond promptly to resident complaints and requests, working to resolve issues and improve satisfaction.
• Supervise on‑site operations in the Community Manager’s absence, delegating work and coordinating maintenance tasks.
• Assist with owner relations by conducting property tours, delivering performance updates, and addressing owner requests.
• Support leasing and marketing efforts by greeting prospective residents, showing apartments, and facilitating application and lease processes.
• Generate various accounting, financial, and administrative reports and perform other assigned duties.
• Maintain reliable attendance, punctuality, and compliance with company policies and performance expectations.

Requirements

Candidates must have a high school diploma or GED and at least two years of multifamily industry experience that includes property management, sales, marketing, and customer service. Required abilities include strong reading, writing, and communication skills, basic mathematics for financial calculations, and sound reasoning for lease enforcement and collections. Proficiency with internet, word processing, spreadsheets, databases, and property management software (preferably Yardi or OneSite) is essential, as is a valid driver’s license.

• Understand issues and create innovative solutions with relentless focus.

Benefits

The position is scheduled for a 40‑hour work week with typical site hours of 9 a.m. to 6 p.m. Monday through Friday, 10 a.m. to 5 p.m. on Saturdays, and 1 p.m. to 5 p.m. on Sundays. Assistant Community Directors must be available to work weekends as scheduled, usually the first weekend of the month, and must be able to perform essential functions unaccompanied.

Training + Development

Interview process

Visa Sponsorship

Security clearance