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Assistant Community Manager
Preferred Apartment Communities
Real estate investment trust focused on multifamily housing and commercial properties.
Assistant Community Manager responsible for supervising property operations, leasing apartments, and maintaining tenant relationships at The Rosery Apartments in Largo, FL.
Environmental, Social & Governance (ESG) Reporting
Sector Specialisms
Multifamily Housing
Retail
Real Estate Financing
Grocery Anchored Shopping Centers
Class A Multifamily Properties
Role
What you would be doing
deposit maintenance
invoice matching
financial reporting
apartment inspections
tenant billing
dispossessory filing
Maintain a deposit log.
Submit Invoice List and invoices to manager for approval.
Visually inspect apartments for move-ins, move-outs, special resident requests, and turnkey inspections and follow through with any concerns.
Participate in grounds walk once per quarter.
Collect and bank stamp all rent checks daily and enter into database.
Review monthly general inspection report with manager and participate in improvement efforts.
Attend managers meeting whenever the General Manager is unable to attend.
Assume supervisory responsibilities in the absence of the General Manager.
File all dispossessory for delinquent rent through the office of the County Clerk on the tenth of the month or through designated eviction service.
Respond promptly, with a positive, helpful, and courteous attitude, to all walk-in and telephone prospects. Enter all walk-in and phone traffic into database daily. Respond to internet leads
Call the answering service as necessary for messages and follow up on all messages.
Prepare and deliver demand letters no later than the ninth of each month and inform manager. Prepare late rent reminders per your market qualifications as specified in the lease.
Maintain a minimum of 20% conversion ratio of total traffic.
Match invoices with delivery ticket and put in payables’ file and enter all invoices into database.
Make deposits daily at specified bank office. Operate night drop box when necessary.
Review monthly financial reports and supporting data with General Manager.
Collect money from laundry room following coin collection procedures, be sure two associates collect and count cash. Deposit money the same day it is collected.
File all maintenance requests in apartment files.
Verify vendor statements and billing discrepancies.
Receive and acknowledge resident notices and prepare files. Collect any early termination fees.
Make suggestions that will maximize revenue and cash flow.
Monitor cash receipts book.
Schedule move-ins to minimize rent loss.
Write up all maintenance requests upon receipt.
Notify manager of any delinquent rent and prepare and deliver late rent letters to those residents.
Follow up with all prospects by phone and in writing pursuant to PAA’s procedures.
Accurately type all paperwork needed and enter lease agreement and any other forms into database before submitting lease files for verification.
Consistently follow key control system, including, but not limited to, nightly back up of the system.
Schedule and inspect apartments for turnkey service.
Visually inspect entire property (office, models, compactor, vacants, and amenity areas) daily for cleanliness. Pick up trash and run trash compactor when necessary, and if called for, carry cleaning supplies and/or vacuum up or down stairs to apartment homes, and clean apartment to bring it up to prospect ready standards.
Escort prospects to an apartment home and to all amenity areas, using stairs as necessary. Also drive a golf cart or other motor vehicle with prospects as passengers and operate keys in door locks and key closet.
Stays current on relevant market issues and competitive information.
Verify applications and process files quickly through phone calls, correspondence and computer software. Submit to manager for approval prior to move-in
Lease apartments to qualified prospects using product knowledge, closing techniques, professionalism, and poise while building rapport with the customer.
Complete verification process in a timely manner. Notify applicant verbally and in writing within 24 hours if application is denied.
Notify resident in writing and by phone of a returned check. If payment is not received within 24 hours, post demand on resident’s door and file dispossessory with County Clerk or eviction service. Keep managers informed on status of dispossessory.
Process all paperwork and set up file for move-in.
Bill residents for any miscellaneous charges such as utility charges. Follow-up on collection.
Follow-up within 24 hours by phone and within 48 hours in writing with a personal note to all prospects.
What you bring
social media
multi-family leasing
driver's license
data entry
Social media marketing experience preferred.
Multi-family leasing experience preferred.
Valid driver's license (free from major moving violations) and dependable transportation.
Open mail and date stamp invoices daily.
Benefits
Generous PTO program
Educational Assistance Program (tuition and certifications)
Comprehensive, affordable medical coverage as well as company-paid dental and vision coverage available to all full-time, regular associates
13 paid holidays plus 3 floating holidays and paid volunteer day
Associate Apartment Discount
401k with exceptional employer match
Company-paid employee assistance, mental health, and wellness programs
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