Senior Manager, Retail Transactions

Description

• Designing and operationalizing transaction workflows and an efficient operating model that ensures a scalable, reliable, customer-centric experience.
• Creating a technical support model for sales transaction workflows and operating models.
• Creating a strategic roadmap and services architecture for how Scout Motors will sell and transact new and used vehicles to retail customers
• Coordinating with Finance to define and build systems that accurately recognize vehicle revenue, ensuring alignment between operations and financial reporting.
• Providing operational inputs into digital tools and vendor integrations.
• Participating in vendor evaluations and providing operational insight for standard operating procedures, transaction policies, and retail training.
• Leading vehicle registration compliance efforts across all active and future sales markets, including program build-out, process design, and cross-functional enablement.
• Supporting and driving the definition and design of the ideal transaction process from an operational perspective (documentation, information flows, and third-party integrations).
• Developing and documenting comprehensive knowledge of vehicle sales and registration requirements across all states, counties, and localities.

Requirements

• Deep technical acumen and comprehensive regulatory knowledge, especially in vehicle registration and titling requirements.
• Strong project management and organizational skills, with the ability to manage multiple projects simultaneously and meet deadlines.
• Residing in San Francisco: Pursuant to the San Francisco Fair Chance Ordinance, Scout Motors will consider for employment qualified applicants with arrest and conviction records.
• Proven experience in early-stage companies: building teams, policies, tools, and pivoting from design to operational execution.
• Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time.
• Residing in New York City: This role is not eligible for remote work in New York City.
• 10+ years experience managing automotive sales transactions.
• This role may be based out of the Scout Motors corporate headquarters in Charlotte, NC. This role may be remote to start but will transition to an in-office setting at the headquarters within 6 months of start date. This role is not eligible for remote work in New York City.
• Residing in Los Angeles: Scout Motors will consider for employment qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring Ordinance.
• Valid drivers license.
• Travel: Domestic; up to 30% of the time. Valid drivers license required.
• Collaborative mindset and ability to bring together both internal and external teams behind a common vision; skillful at organizational navigation and cross-functional collaboration at all levels; ability to develop effective partnerships and relationships.
• Proven ability to lead and motivate cross-functional teams, with a focus on fostering a positive and inclusive work environment.
• Bachelor’s degree in a relevant field preferred.
• High agency with capability to independently solve problems and develop strategic, sustainable solutions.
• The responsibilities of this role require 4-5 days attendance in office with in-person meetings and events regularly.

Benefits

• Generous Paid Time Off including:
• Corporate Vehicle Program with:
• Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave
• Competitive insurance including:
• Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
• Medical, dental, vision and income protection plans
• A mobility stipend
• 401(k) program with:
• Eligibility for 1 assigned vehicle
• 20 days planned PTO, as accrued
• 40 hours of unplanned PTO and 14 company or floating holidays, annually

Training + Development

Interview process

Visa Sponsorship

Security clearance