Service Transition Lead

You'll work closely with project teams, service owners, IT operations, and external partners to ensure all acceptance criteria are met, and that services are stable, resilient, and fully supportable before going live.

As an IT Service Transition Lead, you'll help us ensure new IT services are transitioned seamlessly into live operations, from operational readiness planning through to Early Life Support (ELS), Hypercare, and final handover into business-as-usual (BAU).This role will also provide occasional cover for Service Design responsibilities in line with project demand, ensuring continuity and consistency across the service lifecycle.

• Providing regular updates and reports on progress, risks, and challenges.
• Developing and executing detailed transition plans, including ELS/Hypercare models.
• Engaging proactively with business users, technical teams, and third-party providers.
• Coordinating with stakeholders to ensure alignment with service design and business requirements.
• Managing risks, issues, and dependencies associated with IT transitions.
• Driving process improvements to enhance the service transition function.
• Leading all service transition activities providing ad-hoc support and input to Service Design activities to maintain service continuity and seamless transition.
• Producing and maintaining high-quality transition documentation.

• Proven experience in IT service transition within an IT or digital services environment.
• Ability to manage multiple IT transitions simultaneously.
• Strong knowledge of service transition principles, methodologies, and best practices.
• Strong stakeholder management and communication skills, with the ability to influence and collaborate effectively.
• Knowledge of ITIL or other IT service management frameworks is highly desirable, preferably supported by ITIL certification.
• Experience developing transition plans, risk assessments, and support materials documentation.
• Excellent problem-solving and analytical skills.

We offer flexible working, professional development opportunities, and a chance to be part of something meaningful. We're passionate about inclusion for all and creating a workplace where everyone can thrive.

• Generous matched pension scheme up to 12% and Life cover at 4x salary
• Enhanced paternity pay - 6 weeks full pay (after 26 weeks' service)
• Enhanced maternity/adoption pay
• 3 additional paid Wellbeing days and 2 paid volunteering days
• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
• Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service
• Options for private medical insurance, dental insurance and critical illness cover
• Chance to buy or sell holiday as part of our flexible benefits package