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Accenture Services Pvt Ltd

Application Tech Support Practitioner

Accenture Services Pvt Ltd
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Support ServiceNow ITOM with AI-driven automation, monitoring, and incident management.
6d ago
Intermediate (4-7 years), Experienced (8-12 years)
Full Time
Bengaluru, Karnataka, India
Office Full-Time
Role
What you would be doing
ai integration
anomaly detection
sla management
servicenow itom
dashboard development
team collaboration
  • Integrate AI/ML models to support anomaly detection, root cause analysis, and intelligent alerting within ServiceNow workflows.
  • Implement and manage SLA/SLO definitions, leveraging AI for proactive compliance monitoring.
  • Deploy and Support ServiceNow ITOM modules (Discovery, Event Management, Orchestration, CMDB) with AI-powered enhancements for predictive monitoring and automated remediation.
  • Develop and optimize dashboards for real-time visibility into service health, operational metrics, and AI-driven insights using ServiceNow Performance Analytics and custom dashboards.
  • Work closely with cross-functional teams to resolve ITOM and AI-related issues, ensuring high availability and performance of IT services.
What you bring
servicenow
itom
python
ai/ml
cloud
ansible
  • Familiarity with ServiceNow AI features (Predictive Intelligence, Virtual Agent) Technical Experience Minimum of 3 years of experience in ServiceNow ITOM implementation and administration. Hands-on experience integrating AI/ML solutions with ITOM workflows. Proficiency in Python development for automation and AI integration. Experience with cloud infrastructure and monitoring tools is a plus. Professional Attributes
  • ServiceNow ITOM (Discovery, Event Management, Orchestration, CMDB)
  • Python (for automation and AI integration)
  • Dashboard creation and optimization (ServiceNow Performance Analytics, custom dashboards) Good to Have Skills
  • Experience with Ansible or other automation tools
  • Knowledge of ITSM processes
  • AI/ML frameworks (TensorFlow, PyTorch, Scikit-learn, or similar)
  • Cloud platforms (AWS, Azure, GCP)
  • Integration experience with monitoring tools (DataDog, ThousandEyes, Splunk)
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Strong analytical and problem-solving skills, with a focus on innovation and automation. Educational Qualification & Certification Graduate Degree in Computer Science, Information Technology, or related field. ServiceNow and AI/ML certifications are a plus.
  • Lead troubleshooting and continuous improvement initiatives using AI analytics and automation. Professional & Technical skills Primary Skills
  • Excellent verbal and written communication skills.
Benefits
Information not given or found
Training + Development
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Company
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