Resident Services Manager - The Standard on the River

Description

• Assists in managing the client/owner relationship by meeting with the owners, conducting community tours, providing updates and information about the community’s performance, and responding to owner requests as needed.
• Assist with the leasing process from tour to move-in including closing the sale, completing lease documents and inspecting apartments to ensure the residents have an excellent move-in experience.
• Support occupancy and retention goals by following up with potential and current residents.
• Promote resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues.
• Responsible for in-house bad debt collections
• Assist Property Manager with Accounting Month End
• Processes resident move-outs by reviewing lease terms and notice requirements, applying appropriate deposit and lease cancellation fees, if applicable, and processing the disposition in accordance with established procedures and legal requirements.
• Understand the value of the property features as they relate to the prospective resident's needs.
• Serves as a leader for the leasing consultants by applying creative sales strategies to motivate the team and reach occupancy goals
• Visually inspect/prepare the entire property (office, models, compactor, vacants, curb appeal and amenity areas) daily for cleanliness. Inspect and touch up model and vacant units. Responsible for maintaining work area and office cleanliness.
• Train and develop other teammates (provide on-the-job training to leasing consultants and schedules company training).
• Work with other teammates to plan and organize resident events.
• Initiate all necessary lease violations, late rent notices, and evictions as needed
• Maintain resident ledgers including posting rent payments and issuing charges, concessions and final account statements
• Build relationships with residents through courteous and timely response to needs and concerns.

Requirements

• At least one year of leasing experience in residential property management
• Bilingual English and Spanish
• Strong written and verbal communication skills
• Tech savvy - able to learn/work with property management applications
• Applicants will be required to pass a background check, and reference check prior to their first day to verify their employment eligibility
• Strength in Sales / Leasing / Closing / Delinquency Management / Renewal Management
• Bachelor's degree preferred
• Ability to work a varied schedule including weekends and holidays as required
• Cheerful attitude and focused on customer service

Benefits

• Affordable Experience
• Medical, Dental, & Vision Benefits
• Competitive Paid Time Off
• 401(k) retirement plan
• Discounted rent at any properties owned by ResProp Management
• Competitive salary

Training + Development

Interview process

Visa Sponsorship

Security clearance