Review and action all customer accounts within assigned portfolio to ensure past due and/or disputed items are followed up for payment or resolution in a timely basis.
Provide management with timely information regarding the status of collection activities of assigned accounts.
Maintain current notes regarding aged customer balances that are accessible to management for review and escalation with the business.
Be a responsible and superior customer service provider to external and internal customers
Initiate and maintain contact with customers regarding open transactions and collection of past due receivables.
Maintain up-to-date credit files with adequate information in each file to facilitate accurate and timely credit decisions.
Recommend severely delinquent and uncollectible transactions for write-off and/or account for placement with a collection agency.
Recommends, approves, or denies an open line of credit and establish appropriate credit limits for each customer within corporate credit guidelines.
Proficient computer skills and in-depth knowledge of relevant software such as MS Office Suite with strong Excel, Oracle or related ERP system.
Listening to Understand – Open mind, learning from others, accepting feedback, embracing the objective
Bachelor’s degree in Accounting, Business Administration, Finance or related field.
Highschool Diploma or GED Required
Demonstrated history as strong team player.
2 years of experience required in Accounts Receivable or Finance role.
Oracle and Billtrust experience
Work and clear claims on customer accounts to lower past due balances
Thinking Creatively – Applying creativity, seeking improvements, understanding from the customers’ lens
5 plus years in Accounts Receivable role.
Able to work with cross-functional teams (e.g., Pricing, Logistics, Order Center, Cash Application, Sales) as well as external customers.
Ability to consistently meet deadlines and prioritize tasks, attention to detail and accuracy are a must.
Experience with Credit Reporting Agencies and Oracle Receivables.
Strong communication skills, verbal and written, customer service skills, team player, organizational and analytical skills.
Benefits
Work and clear credits on customer accounts to lower company exposure
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
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Security clearance
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Company
Overview
1925 Founded
Year Established
The company was started in 1925, marking a significant beginning in the HVAC and water heating industry.
Millions
Users Served
The company's products are used by millions of people worldwide, contributing to their comfort and energy needs.
Known for providing energy-efficient solutions, Rheem has built a solid reputation across residential and commercial sectors.
With a diverse portfolio, the company manufactures water heaters, HVAC systems, and air quality solutions.
Rheem operates across North America, Latin America, Asia, and Europe, with manufacturing facilities in key regions.
Their robust market presence is anchored by strategic partnerships and a wide range of products tailored to the needs of modern living and working environments.
Culture + Values
Customer Focus: We are committed to exceeding customer expectations by delivering quality, value, and innovation.
Integrity: We act with integrity and fairness in all of our business dealings.
Excellence: We strive for excellence in every aspect of our business and continually improve.
Accountability: We take responsibility for our actions and outcomes.
Sustainability: We are committed to sustainable business practices and minimizing environmental impact.
Environment + Sustainability
25% reduction
in greenhouse gas emissions
Achieved significant progress in reducing environmental impact through sustainable practices.
2050
Net Zero commitment
Aiming to achieve carbon neutrality by 2050, reflecting strong environmental responsibility.
Focus on energy efficiency and reducing carbon footprints across product lines.
Uses renewable energy sources and energy-efficient technologies in operations.
Water heater products meet or exceed energy efficiency standards.
Inclusion & Diversity
25% Leadership Roles
Female Representation
Women account for a significant portion of leadership roles within the organization.
The organization fosters an inclusive and diverse workplace.
The company promotes gender equality and actively works to balance gender representation across all levels.
The company supports employee resource groups and initiatives to help diverse talent thrive.