Conduct regular center visits for compliance checks, operational improvements, and perform audits as requested.
Delivering mail and packages.
Use the form to capture customer feedback, interests, and potential objections.
Act as one of the primary points of contact for all clients and visitors.
Provide hands-on support such as troubleshooting basic technical issues or supporting furniture requests.
Ensure you deliver exceptional tours that highlight the value and features of the centers.
Responsible for on-boarding new Community Associates under the leadership of the City Manager in alignment with the global induction and onboarding framework.
Addressing any other operational needs so clients can focus on their work.
Lead efforts to prepare and post daily Craigslist ads.
Accurately capture and input daily service charges into the billing system.
Offer administrative support, including copies, beverages, and other client needs.
Identify opportunities to promote and sell additional IWG products and services.
Tailor tours to align with customer needs, showcasing how the center can meet their goals.
After each interaction or tour, ensure a visit form is accurately and thoroughly completed.
Take on other tasks and responsibilities as assigned, ensuring operational efficiency and client satisfaction.
Opening New Centres in Alignment with Targets
Works with the Community Team to ensure NPS scores reflect the expected standards, addressing opportunities proactively as they arise.
Serve as an extension of clients’ operations by managing essential office tasks:
Retaining Customers
Contribute to the center's revenue growth by maximizing client utilization of offerings.
Answering phones and assisting with communications.
Be a resource for clients by providing information, recommendations, and assistance.
Supporting New Sales
Deliver operational excellence across your city
Growing and developing talent within your city
Maintain a polished and professional business environment, taking pride in the center's appearance.
Ensure the community team understands the activity plan and is executing in accordance with the agreed actions and timeline.
Assist with ensuring the clients understand their online account as part of their set up and move- in
Exhibit professionalism by smiling, greeting clients warmly, and communicating effectively.
Demonstrate passion for customer service by surprising and delighting clients with proactive support.
The Deputy City Manager serves as the first point of escalation for customer complaints across the city.
Ensure meeting rooms are setup and office customizations are coordinated
Support the City Manager in the recruitment of new Community Associates and talent cultivation.
Driving material growth of the customer base and the network user base in your city
Ensure the center remains "show ready" at all times by keeping common areas (business lounge, café, meeting rooms, etc.) clean, organized, and professional.
Maintain a thorough understanding of key services, products, and amenities to address client needs efficiently.
Requirements
ms office
high school
leadership
analytical
customer service
communication
Legally eligible to work in the Country and at least 18 years old.
Excellent communication skills and the ability to manage multiple priorities effectively.
Experience with leading through others, delegating with accountability and driving improved performance within an engaging and positive culture
Experience and confidence using MS Office and other basic IT equipment.
High School Diploma or equivalent
A strong understanding of business operations, preferably within IWG.
Analytical Abilities: Capable of analyzing reports, spotting trends, and implementing timely solutions.
Organized, flexible, adaptable, and able to work in fast-paces growth environments.
Dynamic, positive, enthusiastic, and able to adapt to fast-changing situations.
Leadership Skills: Proven ability to lead, inspire, and manage multi-location teams effectively.
Operational Acumen: Strong background in operational management, financial oversight, and customer service excellence.
Proficient in basic computer skills (Word, Excel, Outlook) and strong verbal and written communication skills
Strong analytical and problem-solving abilities
Ability to work independently and as part of a team and to consistently travel across the “city” to perform centre visits and work with the team
Proven customer service experience with the ability to hold accountability, de-escalate and resolve conflict effectively, fantastic communicator.
Benefits
Growing Service Revenue
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
Founded 1989
Year Established
The company was established in 1989, marking its presence as a pioneer in flexible workspaces.
Over 120 Countries
Global Presence
The company operates in over 120 countries, providing a vast network of workspaces globally.
Provides flexible workspaces including private offices, co-working spaces, and virtual offices.
Supports businesses of all sizes, from startups to large enterprises, for scalable growth.
Offers solutions designed to enhance productivity, collaboration, and business growth across industries.
Includes meeting rooms, business lounges, and office spaces in its service portfolio.
Maintains a global network of workspaces to facilitate international business operations.
Sets industry standards with innovative workspace design and management approaches.
Culture + Values
Transparency
Loyalty
Effort
Honesty
Commitment
Customer‑centricity
Professionalism
Integrity
Teamwork
Innovation
Excellence
Reliability
Environment + Sustainability
2040
Net Zero Target Year
The company aims to achieve net zero carbon emissions by 2040.
7,416 hours
Hybrid Working Model Savings
A hybrid working model saves an average of 7,416 commuting hours per centre annually.
118 tonnes CO₂
Annual Emissions Reduction
Hybrid working reduces approximately 118 tonnes of CO₂ emissions per centre annually.
200%
Energy Production Ratio
Trondheim’s Powerhouse Brattørkaia produces over twice the energy it consumes.
Operates flexspaces in energy‑positive or energy‑efficient buildings (e.g., Barbados centre uses solar panels, low‑waste AC, and maximizes natural light)
Reduces energy and water consumption by optimizing office occupancy to actual staff numbers
Uses energy‑saving bulbs and smart thermostats in offices
Inclusion & Diversity
Hires employees from all backgrounds and demographics to reflect local communities.
Uses employee feedback through surveys and individual meetings to enhance inclusive workplace practices.
Regularly reviews career development and KPI progress across gender and other groups in monthly meetings.
Encourages transparency regarding gender representation, though specific statistics are not publicly available.