Ductless Technical Specialist

Description

• Build consultative relationships and trust with owners and contracting customers.
• Participate in VRF/Ductless post sales product success.
• Provide commercial and high-level technical product sales training to area office personnel and customers as required.
• Conduct field training of customers in the install and troubleshooting of VRF and Ductless products.
• Administration of warranty process and all post sales activity for ductless business.
• Maintain customer satisfaction by investigating concerns, advising corrective action, and communicating with customers, and co-workers.
• Participate in Mitsubishi DSG program as a representative for your area/region.
• Work with submittals and equipment selections to support internal and external business processes
• Support area office performance by coaching sales personnel in competent VRF product sales, application, and customer support.
• Monitor, and measure process and process measurements to effectively and efficiently meet customer needs in regard to all post sales ductless activity including but not limited to startup and beyond.
• Proactively communicate with all stakeholders while working with various projects and keep detailed reports
• Assist customers in the startup and commissioning of VRF and ductless products.
• Engage and build relationships with various resources throughout METUS and Trane

Requirements

• Minimum of 2-5 years of VRF Experience.
• Daily travel is required, with up to 20% of overnight travel.
• Able to troubleshoot VRF and Ductless products.
• Working knowledge of all facets of construction including mechanical, electrical, plumbing systems, etc. preferred.
• Must possess a valid driver’s license for a minimum of 12 months, with no major or frequent traffic violations including, but not limited to: DUI, Hit & Run, License Suspension, Reckless / Carless Driving, or multiple smaller infractions or preventable collisions in the previous 3 years.
• Great public speaking and presenting experience is required
• Must be able to travel throughout assigned territory

Benefits

• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• Paid time off, including in support of volunteer and parental leave needs.
• 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
• Educational and training opportunities through company programs along with tuition assistance and student debt support.
• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!

Training + Development

Interview process

Visa Sponsorship

Security clearance