Salesforce Administration and Training Lead - Richlands

Join our National Sales team in Richlands, QLD, and play a key role in driving sales excellence across the business. As the Salesforce Administration and Training Lead, you’ll be the go-to expert for maximising the value of our Salesforce platform. Reporting to the National Sales Manager C&I, you’ll lead the design, delivery, and upkeep of policies, procedures, and training modules that empower our sales teams to succeed. Working closely with business leaders, functional teams, and subject matter experts, you’ll shape smarter sales processes, deliver impactful training, and spearhead continuous improvement initiatives that make a real difference.

• Lead projects with the National Sales team to improve Salesforce adoption, effectiveness, and sales results.
• Act as the link between users, ICT, and management to ensure upgrades and new features deliver real outcomes.
• Provide both online and in-field training to sales staff and managers.
• Manage core admin tasks such as user accounts, reports, dashboards, workflows, and approvals.
• Regularly audit, update, and maintain systems, policies, procedures, training, and reports.
• Work with users to define and document development needs.
• Partner with ICT to integrate Salesforce with company systems, support releases, and resolve issues.
• Customise reports, dashboards, workflows, and automation tools.
• Act as the main Salesforce administrator and trainer for the national sales team.
• Research new Salesforce features to enhance processes and adoption.
• Create, update, and deliver training materials to ensure correct and consistent Salesforce use.
• Growth:contribute to the development & implementation of the risk and insurance strategy across Australia.
• Monitor and improve data quality, integrity, and user adoption. Advise sales managers on improvements and initiatives.

To apply, you’ll need proof of your right to work in Australia. The recruitment process includes a police check and a pre-employment medical, including drug and alcohol testing in line with industry standards.

• Project management and in-field training
• Service/Sales/Marketing Cloud certifications
• Minimum 5 years Salesforce Administration experience
• Salesforce.com Advanced Admin ADM/X 211 and/or Platform App Builder DEX403
• Salesforce.com Admin ADM/X201 certified
• Degree qualified in information systems, business analytics, or related field

• Career opportunities:we are growing and with growth comes opportunity to own and grow the role by developing market competitiveness
• Flexibility:you’ll be given the freedom to prioritise your time and working preferences.